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“Nice Hotel”

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The Westin Beijing Chaoyang
Ranked #24 of 6,556 Hotels in Beijing
Certificate of Excellence
Reviewed June 13, 2011

If you are in Chaoyang for business this is a great hotel to stay in. The service is excellent and the rooms very nice (typical Westin). The location isn't great, but again if you are working in Chaoyang it is the best option I have found. Staff all speak English and are very helpful. The breakfast buffet is excellent with a lot of choice and great food. The Chinese restaurant in the hotel is strangely not great - and very expensive, there is better food for a quarter of the price in the mall next door. However the grill (if you need some western style food) is actually really good. The hotel has two bars, Mix and Touch. Mix is in the lobby and not a bad place to meet up, but not a location to stay at. Touch is weird, trying to be trendy but dreadfully empty at all hours.
The gym is very nice and new, and never crowded, and there is a special yoga room. The pool is ok, just a lap pool, nothing special.
Again if you want a good vacation hotel this isn't it, but if you are on a business trip the rooms and service make up for the lack of nightlife, it is a nice hotel.

Room Tip: Join the Starwood program if you want a better rom
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  • Stayed: May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank K1w1Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this reviewResponded June 15, 2011

Dear guest,

Thank you for choosing us and taking your time to share your feedback here after your recent stay.

We are delighted to learn you refreshed your experience with The Westin Beijing Chaoyang only except that the Chinese restaurant did not meet your expectation. Your comments have been shared with management team and we will strive to improve both food quality and service in the future.

Trust us are sincerely expecting to welcome you back soon and at the same time, be well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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676 - 682 of 1,337 reviews

Reviewed June 9, 2011

The good:
Friendly staff
Comfy beds
big room
great room amenities
Cleanliness

The bad:
Charge for internet - even in the business centre and to print! and it's only open from 8am

But I didn't eat in the restaurant

  • Stayed: June 2011, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SFenton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this reviewResponded June 15, 2011

Dear guest,

Thank you for choosing us and taking your time to share your feedback after your recent stay with The Westin Beijing Chaoyang. We are very disappointed to learn your experience with us is not 100% uplifting. Your reviews have been brought to the attention of the management and we are of course looking in to improving.

Sincerely we look forward to your next visit to replenish yourself with us.

Be recharged!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2011

I recently stayed at the Westin Chaoyang, a luxurious hotel in the northern part of Beijing.

THE LOCATION
The Westin is located in the Chaoyang district of Beijing and is right in front of Exit D of the Liangmaqiao Subway station. It is in a rather quiet neighbourhood in the northern part of Beijing. The hotel is right next to the IFC Mall which houses numerous high-end brands like Gucci, a grocery store and some dining option. Across the street there is also another small mall, and the Hilton and Kempinski Hotels are all within walking distance of the hotel. The Sanlintun (Expat) village is about two kilometres south of the hotel and is easily reachable by taxi or the subway. Most of the sights in the central Beijing such as the Forbidden City require taxi and or subway trips. Just make sure you tell the driver to take you to the Westin Chaoyang as there are two Westins in Beijing. The best way to reach the hotel is by taxi, although one can take a train-subway combination to get to the hotel.

THE ROOM
We had reserved a Westin Deluxe room, and our request for a higher floor was honoured. The check-in was efficient, and the level of English spoken by the clerk was good. We were not escorted to our room by the staff, but didn't expect it. The room was fairly spacious (about 40 meters squared) with huge windows overlooking the city. The room had an LCD TV (about 32 inches) with a variety of channels including CNN and the BBC, coffee and tea making facilities, an ironing board with iron, a safe, two umbrellas and slippers. The room also had two Westin Heavenly Beds, a work table, a sofa to enjoy the view from the windows, a speaker phone, an alarm clock, as well as high-speed LAN Internet service (charged) and WIFI (charged). The minibar was fully stocked with a variety of soft drinks and alcoholic beverages. The bed was quite comfortable, the furniture new and it was spotless. The room was cleaned daily and a newspaper was delivered daily.

THE BATHROOM
The bathroom was functional and was separated from the room by doors. The windows separating the bathroom and the room are translucent and provide ample privacy. There was a sink, a separate bathtub, a shower stall, a separate toilet (with a telephone), the usual extra amenities such as razors and even flowers. There were plenty of towels for use. The soap, shampoo and other amenities were White Tea by Westin branded and of good quality. The shower was strong and the water temperature fully adjustable. There were also three bottles of mineral water in the bathroom. Remember not to drink the tap water in Beijing.

THE HOTEL FACILITIES
The hotel offered a variety of facilities for the guests: There was a large indoor pool, a Westin Workout gym with weights and cardio machines, as well as a sauna and whirlpool area. We used these facilities extensively and found them to be very good. The hotel pool was especially wonderful but there were no pool staff and as a result, there were times when we found some used towels and trash on the seats near the pool. There is a Westin Heavenly Spa, but we did not use it on this visit. The hotel also had a a business centre as well as many meeting rooms. The hotel has a very modern Asian vibe to it, and is rather large.

THE RESTAURANTS/BARS
The hotel had 3 restaurants (serving buffet, Cantonese and steak selections) as well as a pool bar, 2 bars/lounges and a bakery. We ate breakfast at the Seasonal Tastes (buffet) restaurant which serves an international buffet and we found the food selection and quality to be quite good. Our rate included breakfast but the prices of all the restaurants were not too expensive for Beijing. There are some other food options outside the hotel at the IFC mall and of course if you take a taxi to another area.

THE SERVICE
Overall, the service of the hotel was professional and communication in (basic) English was not a major problem. The service in the Seasonal Tastes restaurant was prompt, although refills of beverages need to be quicker. The pool needs to be regularly maintained during the day to avoid having ex-guests towels everywhere.

CONCLUSION
The Westin Chaoyang Beijing is a good business hotel in the embassy district. For tourists however, the Westin is far from the main sights of Beijing. If you don't mind 30-minute taxi rides into the city, then stay here. That being said, the hotel does offer competitive rates due to its distance from the city centre. We would probably stay in the centre of Beijing next time.

Room Tip: The front staff can give higher floor rooms.
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  • Stayed: April 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank MRIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this reviewResponded June 15, 2011

Dear Guest,

Thank you very much for choosing us and taking your time to share your feedback here after your recent stay with The Westin Beijing Chaoyang. Your complete notes will help other travels who are in search of a recommended accommodation in Beijing.

Regarding the issue of used towels in the pool area, our team will be of course taking more attention and have it cleaned promptly.

We sincerely welcome you back in the short future, to rediscover your experience of renewal.

Be Westin! Be well!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2011

It was great time during staying in Westin Beijing Chaoyang. They have great facilities with great service. Me and my family were so happy to stay there.
The swimming pool is also amzaing and you must enjoy with it!!!

This is definately the best hotel i've ever stayed and i'd love to stay this hotel again!

  • Stayed: May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank sepriro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this reviewResponded June 8, 2011

Dear guest, your comments are well received and we appreciate it.

It is a pleasure to learn you enjoyed your stay experience with us and you have been well looked after by our team.

We expect to welcome you back in the short future and shine your uplifting memory with us again.

Be well. Be refreshed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2011

The facilities of hotel is very outstanding! Great location and it was so convenient not only for my original purpose to join the business meetings but for other sightseeing and entertainment. There were shopping mall next to hotel which has variety of restaurants and shopping. The staff were very kind, introducing worthy places to visit and some tips of shopping.
Compared to other Westin I have visited in past, they have great facilities, very modern and fancy. Once I will be back to Beijing, definitely will stay there again!

  • Stayed: May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank newcentury1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this reviewResponded June 8, 2011

Dear reviewer,

We are delighted to learn you refreshed your experience with The Westin Beijing Chaoyang.

Sincerely we look forward to your next visit to replenish yourself with us.

Be Well!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2011

I've stayed in Westin Beijing Chaoyang for three days and it was unforgettable staying.

The buffet was so great and there were many kinds of dishes with different countries.

All staff are so helpful with full of smile and the location was so convenient to go for

shopping and closes by my office. This is greatest hotel i've every stayed in China!

  • Stayed: June 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank prosee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this reviewResponded June 8, 2011

Dear reviewer,

Your comments are well received and we really appreciate it.

It is our pleasure to learn you and you enjoy your stay experience with us and you have been well looked after by our team. We expect to welcome you back in the short future and shine your uplifting memory with us again.

Be refreshed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2011

Stayed there for 4 days in May. Had some good qualities, but was disappointed overall. Many chairs in the buffet restaurant where ripped. Tables were not cleaned properly. We had the same table 4 hours later and the same food particles were still on the table. Staff was very friendly and the concierge's were very helpful, but their English was weak. If you want a coffee in the lobby while you surf the internet, be prepared. It's $9.00 for a coffee......that's Canadian, not RMB. When I checked out there was a mini bar charge for $25.00 Canadian. I asked what this was for and was told it was for a can of coke and a choclate bar. Big ripoff! The breakfast buffet was good, but again very over priced.

  • Stayed: May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank woodbj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_Chaoyang, Manager at The Westin Beijing Chaoyang, responded to this reviewResponded June 8, 2011

Dear Guest,

We are very disappointed to learn your experience with us is not 100% uplifting. All your reviews have been brought to the attention of the management and we will be looking in to the matter. As for the restaurant service, we will be of course following up with the quality control measure. At the same time, appropriate English trainings have also being arranged for our local associates, as a part of our continuous efforts to meet our guests’ expectations.

We are sincerely expecting to welcome you back soon and at the same time, be well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Beijing Chaoyang

Address: No.7 East Third Ring North Road, Chaoyang District, Beijing 100027, China
Phone Number:
Location: China > Beijing > Beijing Workers' Sports Complex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Beijing
#23 Luxury Hotel in Beijing
#28 Business Hotel in Beijing
#53 Romantic Hotel in Beijing
#54 Family Hotel in Beijing
#142 Best Value Hotel in Beijing
Price Range: $190 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Beijing Chaoyang 5*
Number of rooms: 550
Official Description (provided by the hotel):
The Westin Beijing Chaoyang is ideally located in the heart of Beijing and only a 25-minute journey from Beijing Capital International Airport. Commercial and shopping centres are also nearby. Hotel features 550 guest rooms and suites, Westin Executive Club facilities, offers 8 entertainment and dining options, 11 meeting rooms for events of various sizes and the signature Heavenly Spa. ... more   less 
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Also Known As:
The Westin Beijing Chaoyang Hotel Beijing
Westin Beijing Chaoyang
Beijing Westin

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