From the moment we registered, there wasn't a person who didn't address us by name. How did they do this. Considering you enter the building on the ground floor, and registration is on the 63rd!
They walk you to the elevator, push the buttons for the floor. We decided Walkie Talkies, but we never saw the staff with them.....hmmm When we would exit the elevator, we were addressed by our names. They were VERY proactive with their service. Being American, when I ordered a Coke, I was asked if I would like Ice- Why, Yes, I would like Ice!
The rooms are fantastic, and my husband fell in love with the Toto Toilets, having been out and about sightseeing and only finding squat style toilets, the Toto was a very welcome sight! :) But, the bathtubs are to die for!! We took our first soaking bath together in 20 years! Woo hoo :) Even if you aren't a tub bather, you HAVE to take the time to just enjoy these tubs!
All in all, from the restaurants, to room service to the Bell Captain, this hotel is truly 5 Stars!!More