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“Welcoming and comfortable”

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Mombasa Beach Hotel
Ranked #43 of 58 Hotels in Mombasa
London, England, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Welcoming and comfortable”
4 of 5 bubbles Reviewed August 28, 2013

I spent 4 nights here in March 2012 as part of a group booking. The hotel staff couldn't do enough for us. We had fun around a good size pool, enjoyed body treatments and ate and slept well. The on-site taxi service was a good way to get around independently.
We were very excited and impressed to see the Prime Minister of Kenya leaving the dining room after a special even, on our third day.
Yes, the restaurant staff are very busy but this didn't affect our overall experience and given the hotels location beside the sea and the high humidity, it shouldn't be a surprise to notice some wear to the fabric of the building.
As we visited outside the main season the beach bar was just the place to enjoy an evening without disturbing others. During the day access to the beach is very easy and I would recommend checking out the traders immediately outside the hotel. I will definitely return.

Room Tip: All rooms have sea-views. Some rooms have direct access to a lawn area, so ask for a ground floor...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hannah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
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English first
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 22, 2013

I spent 3 days in the hotel, the staff were very helpful. Stayed in one of the VIP lounges. The rooms were very clean, air conditioned and hot water was available all day long.
The meals were well prepared and staff were willing to go an extra mile to provide special meals for my baby. It was

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank essy_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australian Capital Territory, Australia
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed March 25, 2013

The Hotel needs a lot of improvement and renovations. For the price they charge I expected more quality service than I received.

While some of the staff were good others especially in the restaurant looked overwhelmed and tired. The outdoor areas also need some sprucing up.

Room Tip: Rooms on the East side are closer to the Ocean and so more better breeze but A/C noise in some rooms...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Peter-MBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed January 31, 2013

We went to Mombasa Beach Hotel in June 2011 as part of our honeymoon - I had been working elsewhere in Africa and my wife came to meet me in Kenya. After an amazing safari experience, we came to Mombasa for some beach time. We had a terrible couple of days at Mombasa Beach Hotel and we left early, losing all of our money (the hotel didn't entertain any notion of refunding our money) and going to Serena Beach (which was very nice).

Specific complaints? 1. The water was dirty (red), there was no hot water. Worse than this though, was the fact that the staff kept telling us that it wasn't dirty and that the hot water would come on if we ran it long enough. We brought the manager with us to the room and ran the water for minutes on end, with no hot water coming, and eventually got a shrug.

2. The meals were tasteless. We had had excellent food elsewhere in Kenya and on safari, so it was a real letdown to eat at MBH. There was no problem with freshness or quantity, the food was just bland, and prepared without much care.

3. Overall, the staff just seemed totally indifferent. Other reviews have mentioned that they seemed demotivated. Indifferent would be the word I would use. At one point, after we'd complained about the water a few times, we were woken up at 5am by security staff - presumably it was a wakeup call intended for someone else who was probably going on an early safari. But that is the kind of thing staff should be sure about before waking somebody up at 5am. There was no explanation about this and no interest from anyone to apologize, etc.

We had booked through a package tour, so we spent the third day calling around to see where there were vacancies in Mombasa. We then booked Serena Beach ourselves and when we got there, it was like heaven - not least because of where we were coming from.

If you're just looking for a base from which to do business, this place is probably reasonable. If you are on vacation, this is not recommended.

  • Stayed June 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Justin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mombasa hotels

St. Catharines, Canada
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed January 27, 2013

We stayed in this hotel for two nights. It is a typical government style hotel that was probably much nicer some 20 or 30 years ago. The hotel is located in a very nice and plush part of Mombasa and you will be close to a number of nice restaurants and shopping centers. However, the rooms are old and need renovation. The beach is nice but very crowded. The food is average. Night entertainment was quite good and we really enjoyed the night shows that were different every night. I hope they can change the government hotel mentality that is still there and make changes in their food menu. I paid a little more and change my room to the top floor that gave me a larger room with a beautiful view of the beach and the hotel compound that is quite expansive. I also liked the size of the room, the working air conditioner and the nice balcony. In general I enjoyed my time here, but could have been much more enjoyable if we had better food and renovated rooms.

Room Tip: Try to request a room in the top floor with a good view of the beach.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Farzad_60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed January 21, 2013

the hotel is not typical of beach hotels, as it was not the typical single story but a number of stories. However we have a very good view to the beach, though we paid slightly more to get the view. However, it seemed not to have a lot of activity going on, but it might be because we visited the place during the low season in Kenya.

Room Tip: Pay a little more to get a good view of the ocean
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reese L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cham, Switzerland
Level Contributor
93 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
1 of 5 bubbles Reviewed October 9, 2012

This hotel is probably one of the worst I have stayed at. The infrastructure dates from the 1970s, the bathrooms in the rooms are awful (low or no pressure / hot water takes forever to come through). The breakfast is limited. Staff seem demotivated.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Lee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mombasa Beach Hotel

Property: Mombasa Beach Hotel
Address: Mount Kenya Road off | Links Road, Mombasa 90414, Kenya
Location: Kenya > Coast Province > Mombasa
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 58 Hotels in Mombasa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mombasa Beach Hotel 3*
Number of rooms: 156
Official Description (provided by the hotel):
Mombasa Beach Hotel is under the flagship of Kenya Safari Lodges & Hotels is located in the Kenya’s North Coast. It is only 10 km from Mombasa Town and 18 km from the Moi international Airport Mombasa.. It is a prime destination for conferencing and leisure in its many conference outlets. Various kinds of water-sports are available, in addition to excursions to Marine Park, nature trails, Old Mombasa Town and cultural villages.Despite the Hotel’s proximity to Mombasa itself, it exudes an air of tranquility with huge and well maintained tropical gardens that provide welcome shade in the heat of the day. Overlooking the Indian Ocean are its white sand beach suitable for sand bathing, wedding and public functions at the Cavern Beach Bistro. All the 152 rooms have SPACIOUS SEA FACING BALCONIES. The hotel has 145 Standard rooms and 6 Executive Suites. All the rooms are equipped with guest amenities with a recent addition of satellite TV/DSTV, wireless internet connections and split unit air conditioning systems.The hotel has four bars namely:-Kaskazi Bar, Deck Bar, Pool bar, Sports Centre Bar. ... more   less 
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