Recently stayed at this hotel and was pleasantly surprised after reading some of the reviews so here is a summary............
RECEPTION: One of the best I have had pleasure of dealing with in Kenya, always addressed any problems or queries, efficient, pleasant and polite.
ROOM: As I do not go on holiday to spend it in the room as long as it is clean, comfy bed and ensuite then I am happy, this hotel ticks all the boxes for that criteria. If you are someone who spends most of their holiday in the room then yes they are a little tired and you may wish to consider doubling your budget and staying in a five star.
FOOD: I had no complaints at all about the food, it was not recycled mush that I have served in other Coast hotels, all the food is freshly cooked. It is impossible to say there is nothing to eat, always on an evening was fresh soup, a salad bar, then for mains rice, potatos, vegetables, pasta, fish, meat and vegetarian dish.
EVENING ENTERTAINMENT: Every evening a different act from acrobats, masai dancers, live bands etc. All excellent and was nice to see the hotel making the effort to entertain the guests rather than leaving it to the Animation team which a lot of hotels do.
DAYTIME: Sunbeds are plenty, pool is certainly large enough and clean (bikini didnt rot or turn a different colour), Animation team were extremely good, not pushy and knew when to talk and when to leave you in peace.
MANAGEMENT: There was one Manager who you would see from breakfast until the entertainment finished at night, very nice Gentleman who was approachable with any comments. His man management skills shone through with some annoying Germans who were rude to the staff, over bearing and irrational.
BEACH: When the tide is out it was nice to stroll down the beach as far as Voyager and back. Beach Operators weren't too bad.
OVERALL: This hotel is offically rated a 3* and is well worthy of that. It is excellent value for money, it is clean, nice garden, good food, well trained bar staff, good entertainment, it is very chilled out and makes you feel extremely relaxed. My only criticism of this hotel would be of an ex employee who likes everyone to call him Mr President who spends a lot of time in the hotel. This man is no Ambassador for this hotel and Management should consider why they would allow a taxi driver to drink in the hotel all day, who gets vocally louder to the extent that as guests we had to ask him to be quiet. He bragged he was drinking in Bobs Bar until 5 in the morning, was hopelessly drunk yet collected guests from the hotel to take to the airport at 11 the same morning stinking of alcohol. He also purchased cocktails for 15 year old Nairobi girls and arranged to meet one of them outside of the hotel on the evening to take her night clubbing. Management should take on board what impression this man is leaving on there hotel and what damage he may do.
- Official Description (provided by the hotel):
- The Reef Hotel Mombasa is a friendly, relaxed Hotel, professionally managed since 40 years by the same family to serve a mix of international and resident guests. The hotel offers a combination of resort facilities for beach holidays, as well as business services including conference rooms and corporate business facilities. The Reef Hotel Mombasa is conveniently situated on the white sandy beaches of Nyali overlooking the beautiful Indian Ocean. We are adjacent to the very best shopping areas, clubs, restaurants and golf courts and only 7 kilometres north of Mombasa city centre. The original Reef Hotel Mombasa was built in 1972. The hotel just had a significant renovation and has re-opened with new designed rooms and public areas. Reef Hotel rooms are air-conditioned, each with its own bathroom, balcony, telephone extension and TV. Buffets are the traditional way we serve meals with a international mix of cuisine. Enjoy our romantic candle-lit dinners on theme nights (African, Chinese, Lebanese, Indian, International, etc) and regular barbeques. A choice of 3 restaurants and 4 bars, and water sports directly on the beach assure you that the Reef Hotel Mombasa is ready for your holiday. With regular entertainment by our resident live band and disco, 3 fantastic swimming pools, Jacuzzi, tennis courts, relaxed sun-bathing and elegant evenings; yours will be a very special holiday in Reef Hotel Mombasa. ... more less
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- Also Known As:
- Reef Hotel Mombasa