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Reviewed November 19, 2017 via mobile

We had an excellent vacation with my family (spouse, daughter 14 years, 2 sons aged 10 & 5 years for 7 nights) at this beautiful hotel; great staff, food/drinks, swimming facilities & entertainment at a reasonable price! Highly recommended for family visits. This is not our first and neither will it be our last time to visit this wonderful and luxurious hotel; truly a home away from home.

Stayed: November 2017, traveled with family
Thank GeorgeM4373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bamburi B, Manager at Bamburi Beach Hotel, responded to this reviewResponded December 1, 2017

Dear George,


Thank you very much for your fantastic review of Bamburi Beach Hotel.

We were delighted to note that you and your family enjoyed your stay with us. We appreciate your kind remarks regarding our food and the staff. We take pride in our staff for their great efforts in ensuring our guests leave this hotel happy.

We are glad to note you will be visiting us again. We are hoping this could be sooner!

We look forward to welcoming you back in the near future.

Kind regards,

Catherine Mwangi
Yield Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2017 via mobile

Just checked into the hotel,travelled from far and very disappointed to wait for a pizza for more than an hour at the afternoon snack area,the only thing that came first was the bill for the bottled water we ordered which came before the water.rude staff at the snake area.
From visitor at room number 133

Stayed: November 2017, traveled with family
1  Thank Farhan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bamburi B, Manager at Bamburi Beach Hotel, responded to this reviewResponded November 30, 2017

Dear Farhan,


Thank you for taking the time to post your review.

I am sorry that the service at the snack area was a failure. We immediately addressed this laxity and worked to ensure such an incident do not happen again and services are well delivered for our other guests in the future.

We are glad you continued with the rest of your stay with no issues and ended up having a superb holiday.

Looking forward to welcoming you again in future.

Best regards,

Catherine Mwangi
Yield Manager

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Reviewed November 14, 2017 via mobile

Amazing trip!!! We are glad that we choose the right hotel for the right people !! The staff very friendly, very accommodating, and most of all they make as laugh everyday!!!

I missed the garlic prawns with rice and the t-bone steak!!!!

Highly recommended!!

Stayed: November 2017, traveled with friends
Thank Voyager739370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bamburi B, Manager at Bamburi Beach Hotel, responded to this reviewResponded November 16, 2017

Dear Guest,

Thank you so much for taking the time to post your excellent review.

We appreciate your feedback and are very glad to know you really enjoyed your stay with us. Your words are a motivation to all the staff, to continue doing what they do best, great service!!

Thank you once again for choosing Bamburi Beach Hotel for your vacation.

We look forward to the next opportunity to serve you. Hoping to welcome you soon!

Kind regards,

Catherine Mwangi
Yield Manager

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Reviewed November 8, 2017

We travelled to the Bamburi with a large group and we couldn't have been better treated. From check-in to check out the staff were all amazing and we were taken great care of. The rooms are spacious and our room had a large balcony overlooking the sea - a beautiful sight to wake up to on your first morning! I've read some of the reviews about the rooms being tired, TV's needing updating, but hey, you are staying in a beautiful part of the world, who cares whats on TV! Remember this is Africa, and the heat and humidity take its toll on all decoration. Its not perfect, but everything is serviceable, and the staff are more than happy to help if you need it - we found Anderson a great chap. We took a boat trip out to the coral reef with Captain Bruno and Macfish, who were absolutely wonderful. They brought starfish to the boat for the children to hold, and were so good when the girls freaked out with the number of fish surrounding them - I'd definitely recommend a trip with them.
The restaurant is spacious and the choice of food amazing. Fresh meat and fish is available at every meal, along with pasta and vegetarian options. The breakfast options are fantastic too - Hamisi cooked omelettes to perfection!
My daughter loved the naan breads, and the chef thoughtfully made special cheese ones for her, which she adored! John, our waiter was brilliant and kept us well supplied with drinks. Florence and Peter were wonderful every afternoon and helped us cater for our young visitors who we invited to join us for the day. The manager was a lovely man and very approachable - it made us feel like we were genuinely welcomed.
Would I stay there again? In a heartbeat. I truly feel like I've had a genuine example of African hospitality and that I would be recognised and welcomed back by all the staff.

Stayed: November 2017
Thank SomersetNewcote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bamburi B, Manager at Bamburi Beach Hotel, responded to this reviewResponded November 11, 2017

Dear Wonderful guest from Somerset,

Thank you so much for taking time to send your feedback.

Your comments are our early Christmas gift. What a motivation to all the staff, to continue doing great service to our guests! I will inform the staff, I know that they will be very happy to hear that they helped to make your vacation special and had such a positive impact on your family vacation. Great to know it was your first in Africa. You made the right choice. Much appreciated!

Thank you once again for choosing Bamburi Beach Hotel for your stay in Mombasa. We look forward to welcoming you back, hopefully soon!

Kind regards,

Catherine Mwangi
Yield Manager

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Reviewed November 6, 2017

Rooms need an upgrade. Old beds and bathrooms with mould, however the staff is wonderful and friendly. and tries very hard to fulfil your wishes. The food is good and with a great variety of dishes.The situation of the hotel is close next to the wonderful beach and close to the town of Mombasa.

  • Stayed: October 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Guillemine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bamburi B, Manager at Bamburi Beach Hotel, responded to this reviewResponded November 11, 2017

Dear Guillemine,

Thank you very much for taking the time to send your feedback.

We appreciate your comments and are glad to know we did not disappoint! Glad to note you enjoyed the delicacies offered by our chefs and the friendliness of our staff. Our staff made your stay with us great, we appreciate their good service.

We look forward to the next time you visit us, trusting the experience will be even greater.

Thank you once again for choosing our hotel for your vacation.

Kind regards,

Catherine Mwangi
Yield Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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