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“Degraded..”

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Nyali International Beach Hotel & Spa
Ranked #36 of 58 Hotels in Mombasa
Bolton, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Degraded..”
Reviewed August 17, 2012

Have been there on a previous holiday and returned due to a good experience but unfortunately this time, the hotel has only become a lot worse. Will not be returning again to this hotel.

There seems to be a trend of people going to south coast but it is far away from the real culture of Mombasa.... so this hotel although has a good location, is loosing out on a big opportunity.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rachael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aftab R, Chief Operating Officer at Nyali International Beach Hotel & Spa, responded to this review, September 30, 2012
Dear Guest,

Thank you for taking the time to share your experience at Nyali International Beach Hotel with us. We are sorry to hear that your stay with us did not meet all your expectations.

We do hope we will be able to welcome you again so you can experience our hospitality and enjoy your stay to the maximum with us.

We would also like to take this opportunity to inform you that we no longer operate from “Nyali Beach Hotel” as the official page on Trip Advisor, and you can now find us under “Nyali International Beach Hotel”.
.
With Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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280 reviews from our community

Traveler rating
    71
    88
    49
    35
    37
See reviews for
67
57
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56
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Nairobi
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 13, 2012

I stayed @ the nyali beach hotel for a week in August...just before they reopened after renovations...it was nice to see some of the original structures left intact. I have stayed here many times before..but will never make the mistake again. The entire hotel is ran by unprofessional people who give you the impression that they have no training and are just random from some one's backyard! The breakfast is impossible to eat...I'am sure that there is no chef.... It's a pity from the most beautiful and professionally ran hotel a the Coast to a set up that is more like a kiosk level management in deep rural Kenya. No wonder there were just just 8 people in the hotel!!!

Room Tip: One that fronts the beach would better that the parking lot or kitchens
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
4 Thank Alianda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aftab R, Chief Operating Officer at Nyali International Beach Hotel & Spa, responded to this review, September 30, 2012
Dear Guest,

Thank you for taking the time to share your experience at Nyali International Beach Hotel with us. We are sorry to hear that your stay with us did not meet all your expectations.

We do hope we will be able to welcome you again so you can experience our hospitality and enjoy your stay to the maximum with us.

We would also like to take this opportunity to inform you that we no longer operate from “Nyali Beach Hotel” as the official page on Trip Advisor, and you can now find us under “Nyali International Beach Hotel”.
.
With Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Mombasa hotels

Voorhees NJ, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2012

Just had my daughters wedding on July 28, 2012, the whole place was closed and under construction. What they promised, did not deliver, lots of problems. Manager and event coordinator never showed up during the mehndi and wedding events. Very disappointed with the final product. Mandap was not done the way its promised. Fitness center, bars, spa, dining area everything was closed. Main hall was closed. Whole ambiance of the front was a disaster. guests go thru the side entrance to a tiny offices to register. This is not what they promised when we paid them.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ritu P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aftab R, Chief Operating Officer at Nyali International Beach Hotel & Spa, responded to this review, September 30, 2012
Dear Guest,

Thank you for taking the time to share your experience at Nyali International Beach Hotel with us. We are sorry to hear that your stay with us did not meet all your expectations.

We do hope we will be able to welcome you again so you can experience our hospitality and enjoy your stay to the maximum with us.

We would also like to take this opportunity to inform you that we no longer operate from “Nyali Beach Hotel” as the official page on Trip Advisor, and you can now find us under “Nyali International Beach Hotel”.
.
With Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 13, 2012

Granted it's under renovation but the rooms are terrible. No sense of decor. The toilet tilts and there are scratches all overthe tile surface. Lime scale everywhere . Safe got locked out and it took 2 hours from 11pm to 1am to unlock it. Then mosquitoes started and had to ring reception to bring the spray at 2am. Had to get up early to catch a flight home so did not have breakfast. Don't waste your money..

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roadwarrior0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aftab R, Chief Operating Officer at Nyali International Beach Hotel & Spa, responded to this review, September 30, 2012
Dear Guest,

Thank you for taking the time to share your experience at Nyali International Beach Hotel with us. We are sorry to hear that your stay with us did not meet all your expectations.

We do hope we will be able to welcome you again so you can experience our hospitality and enjoy your stay to the maximum with us.

We would also like to take this opportunity to inform you that we no longer operate from “Nyali Beach Hotel” as the official page on Trip Advisor, and you can now find us under “Nyali International Beach Hotel”.
.
With Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Addis Ababa, Ethiopia
Level Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 13, 2012

I don't remember the service, was so busy with all the events the hotel organizes and was mostly outdoor swimming, boat,surfing....great food!
Watch the season and bargain price! But height season hey hotels in monbasa are always full!
Always go back for my vacations, it has never been a disappointment....come December !

Well done Nyali!

Room Tip: Sunshine in Monbasa!
See more room tips
  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dantes25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aftab R, Chief Operating Officer at Nyali International Beach Hotel & Spa, responded to this review, October 5, 2012
Dear Guest,

Thank you for choosing to stay at Nyali International Beach Hotel and for taking time to post your feedback on trip advisor.

We are extremely happy that you were impressed with our Hotel and we will remain committed to ensure all our guests have a memorable experience with us.

We would also like to take this opportunity to inform you that we no longer operate from “Nyali Beach Hotel” as the official page on Trip Advisor, and you can now find us under “Nyali International Beach Hotel”.
Looking forward to welcoming you back to enjoy our hospitality.

With Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Driffield, United Kingdom
2 reviews
Reviewed July 4, 2012

This hotel offered the perfect place to relax . Staff were very attentive to my needs , nothing was to much trouble & some of the remembered me when i went back 3 years later . Beautiful beach lovely pool . The rooms are spacious , cleaned every day to a very high standard. Food was always good & hot with a good choice of dishes . As i said earlier iwent back again & would do so again . Also the hotel provides a good level of excursions , of course you have to do a safari . Savo is a good one .

Room Tip: Take your malaria tablets is a must .
See more room tips
  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aftab R, Chief Operating Officer at Nyali International Beach Hotel & Spa, responded to this review, October 5, 2012
Dear Guest,

Thank you for choosing to stay at Nyali International Beach Hotel and for taking time to post your feedback on trip advisor.

We are extremely happy that you were impressed with our Hotel and we will remain committed to ensure all our guests have a memorable experience with us.

We would also like to take this opportunity to inform you that we no longer operate from “Nyali Beach Hotel” as the official page on Trip Advisor, and you can now find us under “Nyali International Beach Hotel”.
Looking forward to welcoming you back to enjoy our hospitality.

With Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
9 reviews
4 hotel reviews
Reviewed July 4, 2012

I had some friends over from India so, we two couples spent a weekend there. The rooms we stayed in were facing the garden and the pool and were adequate. We had to shift one of the rooms as the air conditioner was not working properly. The pool was clean and water was well treated.
The food served at the restaurant was good and at breakfast we had a choice of eggs made to our choice.
There was a corporate group also booked into this hotel at the same time and there was a good entertainment program in the evening.

Overall a good experience.

Room Tip: Try to get rooms facing the garden and pool and on the ground floor as these are better.
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Old_monk57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aftab R, Chief Operating Officer at Nyali International Beach Hotel & Spa, responded to this review, October 5, 2012
Dear Guest,

Thank you for choosing to stay at Nyali International Beach Hotel and for taking time to post your feedback on trip advisor.

We are extremely happy that you were impressed with our Hotel and we will remain committed to ensure all our guests have a memorable experience with us.

We would also like to take this opportunity to inform you that we no longer operate from “Nyali Beach Hotel” as the official page on Trip Advisor, and you can now find us under “Nyali International Beach Hotel”.
Looking forward to welcoming you back to enjoy our hospitality.

With Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nyali International Beach Hotel & Spa

Property: Nyali International Beach Hotel & Spa
Address: Moyne Drive, Mombasa 80100, Kenya (Formerly Nyali International Beach Hotel)
Location: Kenya > Coast Province > Mombasa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 58 Hotels in Mombasa
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Nyali International Beach Hotel & Spa 3.5*
Number of rooms: 172
Official Description (provided by the hotel):
The hotel is an architectural marvel and brings colonial past and glory of Kenya. Offering panoramic view of Indian Ocean, the hotel is a gracious landmark of the Mombasa, showcasing graceful arches, tiled roof lush green vast lawns and wood work. ... more   less 
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