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“not as advertised”

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Nightingale Apartments
Reviewed January 16, 2013

the apartments are not "sea facing" unless you take that very literally - i.e they are facing the general direction of the sea, but make no mistake - you won't get a view of the sea. The other thing is it is not 100m from the Serena Hotel and the beach, unless you walk down a narrow and difficult track (not recommended) in short you need a car to get to the beach, in fact you need a car to get anywhere at all. There is no problem with that, but I do object to the way it is advertised. beware there is a huge mobile phone mast right next to the property - you can hear it humming away at night. The apartments are furnished very minimally indeed, just a couple of chairs to sit on, not even things like dishcloths, clothes hangers or lampshades. The swimming pool is nice and decent sized. Catherine is excellent customer service, really good, but I'm afraid it doesn't make up for the negatives. there are better places around the same price.

  • Stayed: January 2013, traveled solo
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2  Thank Spartacus666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 - 39 of 48 reviews

Reviewed December 27, 2012

We stayed there only for 2 nights. Fortunately later we moved to a different place.
The information on the website was misleading if not false.
The apartments are not located 5min but at least 20min from the beach and there is no ocean view from any of the rooms.
Our apartment was not fully furnished and what is more several things were missing or broken.
Wifi was not working in the room.
Laundry service simply does not exist. You can give your clothes to the local lady who can handwash them for you (this is what we did) but then you never know when you get them back... we received ours soaking wet...
When we mentioned our complaints, the staff started to behave very impolitely - the owner actually said that if we are not happy with the place the only thing he can offer is the front door...
For the same price you can really find a much nicer place.

  • Stayed: December 2012, traveled as a couple
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5  Thank Maria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2012

We stayed at this facility for 9 nights. It was very good, private and very well managed. In rate included a full (English) Breakfast. There is a very good pool, the apartments come furnished (albeit sparten but adjustable). The place is run by Catherine who manages a tight ship. There are two men of european origin (English??) who also co-own. They could have demonstrated a personality but from what we noticed, there are 'couples' that spend the night(s) there in a very secluded, no questions asked facility who may not want that 'friendly' touch. Very good attentive staff.
The place has to be driven to and from as its not near any facility (there are tuk-tuk's) available. The area around the facility can be scary as there are foot-paths to the beach, the local shops etc as well.....so if you are not used to take a cab/tuk-tuk.
The breakfast can get monotonous as the items are the same each day but accomodations can be made. I would stay here again.

Room Tip: Good rate of 70$ per night including AC...
  • Stayed: November 2012, traveled as a couple
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Thank NYCruiser914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2012

My girlfriend and I stayed at the nightingale for 12 nights. Communication was fantastic via email as I was having problems paying, Catherine was very understanding and patient with me.

We were looked after very well, Rooms are lovely and clean and it felt like we had a private pool.

You get a real sense of community inside the Nightingale.

Would not hesitate to go back there, it was just a fantastic holiday.

Thank you to all the Nightingale staff.

P.S. try the cocktail menu out, have a go at the Coconut M&M (ask Humphery)

  • Stayed: October 2012, traveled as a couple
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1  Thank PeterMaclean66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

If you are staying for a mouth or so than this is a good place but for short stay its too isolated. You will end up getting taxis everywhere adding around 2000KSD or more to your daily budget. About 5hotels closed down nearby and there are lots of unfinished buildings, it’s a ghost beach at night.
While I was there the shower broke, the a/c never worked, sockets had no power and there was a lack of towels and bathmats. Breakfast is free but average. I think thats the word for this whole review, average nothing to write home about.

Room Tip: 'Safari Inn' around the corner is good on Tuesdays and Saturdays
  • Stayed: September 2012, traveled solo
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1  Thank Travel_Sean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012

We stayed for 3 nights in Sept 2012. The rooms are a little under furnished but everything works and is spotlessly clean.
The atmosphere is relaxed but also very professional. The pool gets sunlight almost all day and is wonderfully warm. It's close enough to Mombasa to be easily reached , but feels like a million miles away too. The restaurant is excellent too and very reasonable.
Nightingale is a special place. Wonderful value for money.......don't think twice about staying there if a quiet and restful time is your idea of a holiday.
John and Lianne

Room Tip: All rooms face the pool which is lit underwater at night and looks great
  • Stayed: September 2012, traveled as a couple
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Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

A pocketful of peace and tranquility in Mombasa
We submerged our self in the cool clean pool and relaxed surrounded by the tropical flowers.
The apartments were fully equipped and so spacious we wanted for nothing.
The staff exceeded our expectations throughout our weeks stay and the only problem we had is that we never wanted to leave.

  • Stayed: July 2012, traveled as a couple
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1  Thank Lucy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nightingale Apartments

Address: Serena Beach Road | Shanzu, Mombasa 80100, Kenya
Location: Kenya > Coast Province > Mombasa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 72 Specialty Lodging in Mombasa
Price Range: $57 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Nightingale Apartments 3*
Number of rooms: 27
Official Description (provided by the hotel):
The apartment is a short walk from the beach and enjoy the cooling sea breeze. Staying in any of our rooms not only gives you access to the stunning views but also avails unmatched serenity. Whether you are on holiday or business we have what you are looking for. The rooms are spacious for unrestricted movement. The development has actually been modified to suit our physically challenged guests either on wheel chairs or otherwise. We care enough to think about your mobility inside the rooms, balcony and corridors. That is why we have a wheel chair raft on the balcony. Using the walkways around the property and corridors is hustle free. The kitchen has all the basic necessities at your disposal including a refrigerator, microwave, cutlery glassware, cooking utensils and diner sets. We have developed bathrooms that are conscious about the movement of the physically challenged ensuring they are safe and spacious. ... more   less 
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