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“Emrald Beach Resort & Spa, South Coast, Mombasa” 3 of 5 bubbles
Review of Emrald Flamingo Beach Resort & Spa

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Emrald Flamingo Beach Resort & Spa
Ranked #16 of 58 Hotels in Mombasa
Certificate of Excellence
Nairobi
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Emrald Beach Resort & Spa, South Coast, Mombasa”
3 of 5 bubbles Reviewed June 19, 2013

An average holiday resort hotel. Does not accept AMEX card and I had to look for cash or use a Visa card after I had checked in. The receptionist appeared more keen to get me to spend the night there than to allow me to move to a neighbouring hotel that accepts AMEX cards. After a night's accommodation,& Spa I moved to the neighbouring Mombasa Serena Beach hotel and had a real great time. Emrald Beach Resort currently only accepts Visa and Master Card or Kenya Shillings for payments.

Room Tip: There are great alternatives within a waling distance of this hotel. Try the Mombasa Serena Beach ho...
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  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 reviews from our community

Traveler rating
    35
    30
    13
    3
    1
See reviews for
17
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15
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Polish first
  • Russian first
  • Turkish first
  • Any
English first
Nairobi, Kenya
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed May 28, 2013

We stayed in this hotel in April 2012. By that time the hotel was under the reconstruction which effected a lot of areas. Spa was not working as it was in maintenance, the room was OK but the shower was not working properly, which gave us a lot of problems. The staff was friendly and tried to do their best to accommodate our requests. The pools are good and they had just installed the slide in the pool for children, although we spent most of the time by the small pool on the second level by the buildings. It was more quite there, the pool was not deep, so we were not afraid for our five-year old and the water was warmer there. When I booked the hotel they did not tell me that the spa was not working, so this was a big disappointment, as this was part of my plan why we were going there: to relax, have a massage etc, which clearly did not work out. The service at the pool was also quite slow. We had to catch passing-by employees of the hotel to call and remind the waiters of our order. All in all it was OK, but I will think twice before I go there second time.

Room Tip: Ask for a room overlooking the ocean on the second level of the building.
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  • Stayed June 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Liana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 3, 2013 via mobile

On our coastal safari we had a nightstop in mombasa and it turned out the place we had reserved in shanzu was not great so we had to drive around looking for a place. Ww asked around and someobe recommended this hotwl and warned us that the prices were very helpful igh... we went and checked it out and we were very impressed! Very beautiful hotel and the staff... the bar staff and the staff at the dining area were very pleasant. The F&B manager Isaac Baya took time to talk to us at both meals that we had at the hotel and he was extremely kind.
The hotel is on the cleaner part of the northcoast beach and much less populated and we took a long walk along the beach with very little disturbance. This hotel is a lot better than the white sands in my opinion and you get even better service and great meals for less.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Irene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gdansk, Poland
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

Last two weeks we have spent in this Hotel. It was our second visit in Kenya but absolutely the best !
Two years ago we have been in Diani – Sentido Neptun Hotel, was nice. But- Emrald Flamingo Beach Resort & Spa is the gratest place we have ever visited. Writing “place” Im thinking about everything – location, accommodation, service, food and of course people 
Accomodation – new ac, new TV with lot of channel in English, French, Deutsch /film, sport, news/ clean, monkeys looking through the window.
The rooms have been re-furbished and look really, very good
Service – Gabriel was the man who took care about our hotel. Good man who rembered about everything. Modest, helpful, a good man.
Our room /605/ was always shining and new bottle of water and clean towels waited for us in the bathroom. Everyday.
Food – there is no so important for me. I don’t like eat and can eat everything, but my close friend told me that was very tasty  I remember - Plenty of choices, lot of tropical fruits. And what we ll be remember is wonderful woman welcoming the guests and showed them the best tables.
Swimming pool – great, very big, clean, - all what we needed!
The staff was the friendliest we have ever encountered, and went out of there way to make our stay 0very very special.
Most of them /or everyone/ were working very hard. But always found time to talk with us, asked if we need any help, or just said – “JUMBO” !
What else… If we recommend this hotel ? ABSOLUTELY !!!
We loved our time here and will return!
Emrald was /and still is/ our home in Kenya.
And finally - Thanks Suzan, you are the best!
The owners should be happy to employ such workers like you

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Dorota69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

My personal service/quality ratings are very strict.

I knew exactly what i wanted out of a hotel and when i reached this hotel on the eve of our wedding, i knew it was the one. The receptionist named Gayle was so friendly and she quickly had someone show us the wedding venue and rooms. We were taken a back by the magnificent views and the pretty rooms. Kevin and Langat helped us quickly settle on a menu package that was- believe me you- too good to be true. We were even offered a complimentary night's stay. A miraculous wedding briefing at the eleventh hour!

Miracles continued to unfold. Everything we requested for was supplied eagerly under the steady watch of Isaac Baya the food and beverage manager who called us countless times to check on us. We were offered two separate rooms for the bridal party to use as changing rooms while they hid our honeymoon suite away for our evening surprise! The wedding dinner was awesome... our guests enjoyed it to the limit. The set up was a fairy tale! Though it was not our first choice and we had a struggle with that as we had wanted a separate dining set up in the cave... it proved logistically straining. Can you believe the General Manager had time to stop by to explain the logistics to us and offer us an alternative! Wow! The poolside dinner was superb and romantic. Though our dj was not able to play his music at the dinner as we had pre-planned (the only down side) all else was fine.

Our room was magical to say the least. We were upgraded to a seaview room.
The Place is great for family and children especially. It is a very quiet hotel you may even be deceived that no one lived there! They have a kids center where our 3 year old son would play for hours on end giving us the much needed break.
The grounds are good and the beach so white, they made the best wedding photos!

The staff are very helpful though delivery sometimes is slow i would like to believe its due to policies and protocol.
Thank you all. We will be back again, soon. God bless you.

  • Stayed February 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Aneri N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmarket
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

This Hotel is now at its best, fantastic friendly staff. (Hi Sue) The rooms are clean and fresh, good air conditioning. The food is excellent with a good variety. The pool is amazing, the grounds are well kept It is a pleasure to sit/lay and relax. The hotel is situated in the best place, the beach is nice and quiet. The entertainment is average but good for first time visitors to Kenya. I would recommend this hotel for everyone including families.
A big thank you to our tour consultant Geoffrey Murkari of Spot Kenya Safaris for recommended the Emrald Flamingo Beach Resort & Spa and our safari's.
Looking forward to our next stay here especially when the spa and gym is open.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank traceysnowden7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed February 4, 2013

We have just returned from Mombasa and spent a week in this hotel. Is a very good experience, overall.
The accomodation was good. I have a personal rating system, differentiated on items, so I would give a 4 stars for the room, 4 stars for the food, 5 star for the service and 5 stars for the location, beach and pool.
The entire location is spotlesly clean. I have never seen such a clean premise in an African country. No matter the hour of the day, there was someone polishing the floors, or cleaning the area.
The service was also very good. The staff was polite and frendly. They were trying to meet any expectations one might have. They were working so hard, yet they found time to speak few words with the guests and tried to make everybody comfortable. The waiters were prompt and fast.
Most of the guests are retired people, on their 60's. Which means that the entire location was very quiet.
The rooms have been re-furbished and look very good. The TV channel selection was great, with a lot of english movie channels,italian and german news ones.
The beach is something that someone sees mostly on postcards. White sandy beach, with a lot of trees and a reef with a lot of fishes.
The beach boys were not a problem. In the beginning they are trying to sell you different excursions (safaris or boats) but after few days they will not bother you. Anyhow, they leave you alone if you say that you just want to relax and be alone.
The food was very good. Plenty of choices, lot of tropical fruits. At breakfast, a nice touch was the fact that the waiters were coming and serve you with coffee or tea. All the time there was a lady welcoming the guests and showed them the best tables.
Let's not forget to mention the 5 o'clock tea (which was served at 16:00 hours !!),which was consisting of tea/coffee and some biskuits, pancakes, donuts, etc..
The dinner was excellent. We did not serve the lunch on the restaurant, but seen a lot of people having lunch on the beach, under the palm trees.
The entertainment was so and so. Nothing much to see, an MC might have helped, but again, it was OK.
The pool was fantastic and also the playing area . There were not many kids to use the playground, but it looked amazing.
So we are recommeding it and would go again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank irinai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Emrald Flamingo Beach Resort & Spa

Property: Emrald Flamingo Beach Resort & Spa
Address: Dolphin Road Off Shanzu | Shanzu, Mombasa 20254, Kenya
Location: Kenya > Coast Province > Mombasa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#7 Spa Hotel in Mombasa
#12 On the Beach Hotel in Mombasa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Emrald Flamingo Beach Resort & Spa 3.5*
Number of rooms: 137
Official Description (provided by the hotel):
Emrald Flamingo Beach Resort & Spa is a cosy boutique hotel featuring 137 spacious rooms, Olympic capacity free form swimming pool, unique beach cave bar, tennis courts and entertainment facilities.All rooms are fully air-conditioned and are housed in six separate four storey buildings surrounding large lagoon shaped swimming pool and gardens. All rooms have private shower and cubicles, spacious balconies with a table and chairs. There are 85 rooms and 36 superior rooms and six suites. There are 86 standard rooms 36 superior rooms and 16 suites. ... more   less 
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Also Known As:
Emrald Flamingo Beach Club Hotel Mombasa

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