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Reviewed November 13, 2017

This hotel needs a complete refurbishment,whilst the exterior and pool area are quite pleasant,the rooms are cheap and tacky and the bathrooms are pretty grotty, the Air Con in my room was useless, security is quite good and the staff do their best and are all quite pleasant,I was only there for 3 nights as a solo traveler so just put up with it, if you intend coming here for a romantic break forget it, its a shame because this place has so much potential, if you are just looking for a cheap place to stay for a few days then I guess its ok

  • Stayed: October 2017, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrideInnHotels, General Manager at PrideInn Express Nyali, responded to this reviewResponded November 14, 2017

Dear Guest,
Feel the Prideinn touch!
Thank you for staying with us and also for the review.
At Prideinn Hotels and Conferencing, we always strive to improve our guest experience by continuous upgrades of our hotel facilities and services, which take us from Good to Best on our quest to satisfy our valued guests.
Your concern have been noted.
We thank you again for staying at Prideinn Express Nyali, and look forward to host you again during your next visit.

Kind Regards,
Oswald Shibachi.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2017

Pride inn a nice place to be when visit the coast pocket friendly have wonderful staff and especially the GM. Really enjoyed the stay at this place me and my wife we very great. the food was tasty and fresh the room spacous and clean and wonderful environment few touch up on the room and it will make it waah. Looking forward to visit when at the coast.

Room Tip: rooms at the corner spacous and have the privancy
  • Stayed: October 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank joewillyke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrideInnHotels, General Manager at PrideInn Express Nyali, responded to this reviewResponded November 16, 2017

Dear Guest,
Feel the Prideinn touch!
Thank you for staying with us and for sharing your experience on trip advisor.
We are glad that we kept the promise of surpassing guest expectation. Am happy to know that the staff were wonderful to you.
Looking forward to host you in not distance future.

Kind regards,
Oswald Shibachi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2017

more can be done....

Ensure that the AC's are in good working order.
when an issue is reported by a customer, have the reception staff take the issue seriously and action it. I got assisted by chatting someone online.

Room Tip: Ensure that the AC's are in good working order. when an issue is reported by a customer, have the reception staff take the issue seriously and action it. I got assisted by chatting someone online. The kitchen staff are amazing!!
Stayed: September 2017, traveled on business
Review collected in partnership with this hotel
Thank MaryanneM235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrideInnHotels, General Manager at PrideInn Express Nyali, responded to this reviewResponded October 30, 2017

Dear Guest,
Feel the Prideinn touch!
Thank you for staying with us and for sharing your experience with us on trip advisor.
Your concern have been noted and actioned upon.
Looking forward to host you soon during your next visit to the Coast.
Kind regards,
Oswald Shibachi,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2017

Great customer service. Clean. Food is average. Bfast could be better but considering it is complimentary its ok. Beds are terrible in shared rooms. Excellent location close to good shopping and restaurants. Fairly priced and secure. Would have given it 4 stars if not for the beds. Overall a good place for a business traveller p.s.Place is alcohol free so BYOB.

Room Tip: Do not get the shared room. Beds are very small and uncomfortable.
Stayed: October 2017, traveled on business
Review collected in partnership with this hotel
Thank Jacob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrideInnHotels, General Manager at PrideInn Express Nyali, responded to this reviewResponded October 30, 2017

Dear Guest,
Feel the Prideinn touch!
Thank you for staying with us and for sharing your experience with us on trip advisor.
We are glad to note that you received a great customer experience and that most of our service were to your liking.
Your concern have been noted and actioned upon.
Looking forward to host you soon during your next travel to North Coast.
Kind regards,
Oswald Shibachi,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2017 via mobile

Everything is fine,conducive environment, the cleanliness of the rooms highly observed.The friendly staffs;Emily,Karisa,Rebecca among others.The manager who is kind and also be there to assist his guest in anyway.The swimming pool is very clean

Stayed: October 2017, traveled on business
Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrideInnHotels, General Manager at PrideInn Express Nyali, responded to this reviewResponded October 22, 2017

Dear Guest,
Feel the Prideinn touch!
Thank you very much for the review. Learning that you enjoyed your stay with us is a great encouragement to the team.
I will pass my regards to the entire team and especially to Emily,Karisa & Rebecca.
We look forward to your next visit.
Regards,
Oswald Shibachi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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