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Reviewed March 19, 2017

If you are completely out of options, then book into Sai Rock.

I mean, who doesn't serve water in a dispenser during breakfast? That you have to buy water. And after I asked for the water, it took 20 minutes to deliver.

We were 2 families booked in adjacent rooms. In the adjacent room, the shower was not working - dispensing only HOT water. House keeping was not helping either. Guess what, the maintenance crew checks in to do the plumbing works before we check out messing the entire place.

Let's just say, the only thing to hold on to is the beach location with less crowded swimming pools.

Cheap is expensive.

  • Stayed: March 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank gnyabera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2016

The location (right on the beach) was perfect but the rooms left too much to be desired. There was no water until we asked. When it came it had a pungent smell. It had an A/C but it could not be regulated. The beds are too hard.The bathrooms have no ventilation-you can imagine the level of humidity in coast plus heat from showers. A visit to the apartments will leave you completely heartbroken. The WiFi doesn't work. Don't bother.

Room Tip: As for a sea view room. Dont ask for an apartment!!!
  • Stayed: September 2016, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jadiel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2016

Location: Next to the beach yeah... but there isn't much going on the other side of the road.
Rooms: Clean enough, but I believe there was bed bugs.
Bathroom: No ventilation system. Couldn't even shower without the smell of sewage coming through the drain and the water is so Hard & salty!
12 wifi networks: You are lucky if 1/ 2 of them works in a week. It seriously takes your frustration to the next level!
Restaurant: Breakfast was the only meal of the day that I could 'somewhat' trust.
Dinner was the worse experience ever, after a while i just stopped going.
Don't ask the waiter or waitresses about any food on the menu, they barely know. Their uniforms needs to be more presentable and 'uni-fied'
The chef needs a new uniform too, because his sleeves were ripped. So was the napkins on the table. In term of tissue napkins, my friend grabbed one that she thought was clean which turned out not to be, it was simple folded and putten away like the clean ones are. The cutlery needs to go, they are rusty and not properly clean.
Food: takes over 1/half hour and certainly not the best of taste.

However a few of the staff were hospitable.

Room Tip: choose a room without bed bugs
  • Stayed: November 2016, traveled on business
    • Location
    • Cleanliness
    • Service
Thank franchesca b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2016

I was part of a group of journalists who were travelling with the Senate and we were booked to have dinner at the Sai Rock. I must say we were received well and after the registering with the front desk staff we where ushered on to the dinning area for our meal. The buffet that had been laid out was a bit restrictive may be they didn't expect us anyway we made do with what we found luckily the guests who came as we were exiting found as they were restocking the servicing stations.

Room Tip: It is easily accessible and also has beach front view
  • Stayed: November 2016, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Wanambisi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Manager at Sai Rock Beach Hotel & Spa, responded to this reviewResponded December 6, 2016

Good Evening Wanambisi L,

Firstly i would like to thank you for your feedback.

Buffet is always never restrictive as long as food has been laid out for the guests however i shall look into this particular incidence and make sure it doesn't happen again.

Kind Regards,

Robert


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2016

Hi, I had earlier reviewed this resort as Good. But due to my previous 2 visits over 6 months I decided to share that the place is no longer upto the mark.
BAD UPKEEP
The place looks attractive and clean from the outside (Public areas) however the rooms aren't what they used to be. Improper cleaning, bathrooms stink, ventilation issues. ACs don't come up well and more often than not you will have issues with wifi connection and if you are an Airtel user.... be rest assured your phone may forget to ring.
The reception is not pro-active, issues with billing. The billing desk has no information from the reception regarding the packages etc.
Over all it appeared that the promoters are no longer interested in serving

Room Tip: The rooms next to the bar towards the first floor are better
  • Stayed: May 2016, traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank HimanshuSharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert K, Manager at Sai Rock Beach Hotel & Spa, responded to this reviewResponded December 6, 2016

Dear Mr.HimanShurma,

Thank you for your feedback which goes along way in helping us serve you better in future.

The areas you have mentioned have been looked into and we are glad to welcome you once again to Sairock and experience the very same warm welcome like before.

Again thank you for your valued feedback.

Regards,

Robert Kiri

info@sairock.co.ke

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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