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“Simple Budget Hotel” 4 of 5 bubbles
Review of Lotus Hotel

Lotus Hotel
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Lotus Hotel
Ranked #45 of 59 Hotels in Mombasa
Vancouver, Canada
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Simple Budget Hotel”
4 of 5 bubbles Reviewed June 25, 2012

I stayed at Lotus for one night last October 2011. This hotel is very basic. The room and bedding were very clean. There was a new mattress in my room which was great. I did see a small coackroach in the bathroom, but the vents in the bathroom face the outside and so it is easy for any kind of insect to enter the bathroom- close the door at night. The people working at the hotel were very helpful and someone even went and bought me some toothpaste. The breakfast which is included is very good. This is a good budget option, but it is no frills.

Room Tip: Get the remote for your air conditioner so you can control it at night, otherwise you have to go to...
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  • Stayed October 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KellyB32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    4
    20
    9
    3
    8
See reviews for
6
12
7
11
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Arnhem, The Netherlands
Level Contributor
139 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed May 7, 2012

€45 for a room including breakfast (mix of buffet and a la carte, good)
Convenient room, quiet street, very central location near banks, the shore, fort jesus, arab town. Friendly staff, hot water not always too hot. Bar nice and friendly too

  • Stayed May 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kaaljkmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa Falls, Iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 18, 2012

i live in Nairobi i stayed there for a night whilst attending a church conference in Mombasa town. The staff are ok but the rooms are filthy have roaches and no simple amenities like a working tv. I paid $37 when i have paid far less in other hotels and they had bigger, cleaner with working tv in the rooms. It does not feel safe its like the workers always go and check peoples things when you exit the room i wouldn't recommend this hotel at all.

Stayed February 2012, traveled solo
Helpful?
Thank glad c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mombasa hotels

Toronto, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed February 10, 2012

I left the hotel after the first night. Close to Mombasa travel attraction. I paid $35 a night. But i didn't feel safe in the hotel therefore decided to move after the first night. The hotel in on quiet street and that make it very difficult to get taxi to tuktuk at night.

  • Stayed September 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank chotukata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Macquarie, Australia
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed November 18, 2011

The staff was friendly and the rooms were quiet. Furnishings were basic and a bit tired, but adequate. Breakfast was good. The location was excellant -- close to all attractions, but on a quiet back street. This hotel represents excellent value for the budget traveller.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Don W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lenahbundi, Emarketing Consultant at Lotus Hotel, responded to this review, November 23, 2011
Thank you for sharing your experience at Lotus Hotel. We are glad you enjoyed your stay with great location, good food and accommodation though the furnishings were a bit tired, am glad to let you that the issue have been forwarded to housekeeping department and is being addressed.

We appreciate you taking taking your time to share your valued feedback, we look forward to welcoming you back to Lotus Hotel and provide you with a more enjoyable experience.

sincerely,
Lenah Bundi
Emarketing Consultant,
Lotus Hotel,
lenah@ecrypsolutions.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 8, 2011

I was in Mombasa and stayed at the Hotel for two nights. The location was great - near Fort Jesus, and near the financial district. It provided the flexibility of touring Fort Jesus and seeing Old town Mombasa in the afternoon after walking through town and the financial district in the morning. The outside bar was great for catching up with friends in the evening on the days events. The food was great especially their fish... They have very friendly staff and our rooms were clean with fresh linen. We had no security issues during our stay. Great enjoyable stay. I'll certainly stay there again.

  • Stayed February 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bernadette_770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lenahbundi, Emarketing Consultant at Lotus Hotel, responded to this review, November 7, 2011
Thank you very much for choosing to stay at Lotus hotel,It was truly a pleasure to serve you.

We are grateful for your positive comments about the great location, cleanliness of the room and the food. We are pleased that you enjoyed your stay and we were able to meet your expectation.

we look forward to welcoming you back to Lotus Hotel.

In the meantime, if I can be of any assistance, please do not hesitate to contact me at any time

Sincerely
Lenah Bundi
Emarketing consultant
Lotus Hotel
+254 721 853211
lenah@ecrypsolutions.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 2, 2011

I stayed in this hotel last October for two weeks whilst on a school partnership visit.

I didn't write a review then however since looking at the recent reviews I feel it necessary to write a review now to warn people of our experience. (Which we were reassured was a one off)

The hotel is very basic (As most of the city centre hotels are) but was in an ideal location for us as it is away from the main busy areas. The staff were welcoming and very friendly to us initially and we enjoyed spending our evenings in the court yard bar area where we were able to watch the football which was being played back in England.

On the fourth day of our visit we took our money and passports out of the safe to pay for the safari we had arranged (With our trusted friend & tour guide). Following the meeting we went straight up to the room with our remaining money to sort it out for the following few days. After sorting out the money we placed it into a new security bag with the intention of returning it the cashiers desk when we went down later.

Unfortunately we forgot the security bag when we went down to dinner and left it on the bed under a huge pile of books and school documents. We were only downstairs for 20min but when we returned to the room the security bag had gone along with all of our money and credit cards. Lucky for us they left our flight tickets and passports on the bed.

When we reported to the front desk they were very dismissive of or situation, we insisted they contacted the police and our friends arrived to help us explain what had happened. We said that we were concerned that someone in the hotel was responsible as the door had been locked the whole time (and was still locked when we returned) and only our room had been entered. The staff said that this was not the case and that another hotel close by had had a similar incident the previous week and gangs were using copy keys to enter rooms.

To cut a long story short we spent several hours at the local police station (which was terrifying especially when they interviewed the five staff we had suggested could possibly be involved whilst we were in the room) filling out a police report so that we could try and claim on the insurance (Which of course we couldn't). The police officer said that there was no evidence that staff were involved and suggested it was a guest that checked in and out on the same day as we were robbed. We had no choice but to believe that and felt that in part it was our own fault for forgetting the security bag in the first place.

The hotel reassured us that they would improve security measures in the hotel and for the remainder of our stay they had security positioned on the main door and on the floor where the bedrooms are.

It is obvious from the recent reviews that this is no longer in place and I am now convinced that our robbery was not the first and sadly for others not the last. I have no faith in the honesty of some of the staff and management.

Kenys is a wonderful country to visit so please don't be put off by this review. We have been back already since of visit last October (and I can't believe I am saying this now but we stayed at the Lotus for 2 nights) and are planning to visit again next year. We just won't be choosing this hotel EVER again.

Stayed April 2011, traveled on business
Helpful?
2 Thank AM-HolidayQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotus Hotel

Property: Lotus Hotel
Address: Cathedral Lane, Mombasa 80100, Kenya
Location: Kenya > Coast Province > Mombasa
Hotel Style:
Ranked #45 of 59 Hotels in Mombasa
Price Range (Based on Average Rates): $
Number of rooms: 25
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