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“Terrible service and really overpriced” 2 of 5 stars
Review of Tipilikwani Masai Mara Camp

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Tipilikwani Masai Mara Camp
Certificate of Excellence
Madrid, Spain
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Terrible service and really overpriced”
2 of 5 stars Reviewed August 25, 2013

Masai Mara is one of the most special place on earth: however, to get a full appreciacion of the place you should find another lodge. There is an overall lack of organisation in Tilipikwani that somehow spoils the stay.
The tents are beautiful although not too clean (we found plenty of hairs of previous guests in the shower).
Our guide did not speak English, and you want to avoid the communication barrier in game drives! Also, he was a pretty bad driver and he kept talking on the phone.. And we couldn't tell him how annoying that was because he didn't speak English, and this was really frustrating. Even so, he was a good lion spotter. But a good guide should also be able to explain you stuff!
This is a very expensive lodge, and it's really just not worth the price, not because of the infrastructure (which is fine), but because of the management. The ladies at the reception are so rude and make no effort whatsoever to try and solve your problems, making them even harder to solve.
On the other hand, a couple of waiters were nice and our nightguard was lovely.

  • Stayed August 2013
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank LosPis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jude b, Operations Manager at Tipilikwani Masai Mara Camp, responded to this review, August 28, 2013
Dear Los Pis,
We are truly sad to hear that your stay at our Tipilikwani Mara Camp did not live up to your expectations. Though some of your observations come as a surprise to us, we have initiated a thorough investigation into the matter with special emphasis on the areas that you highlighted.
We hope you do not mind providing us with the name of your driver guide to enable us delve further into your experience, as all our guides and driver guides speak clear English. In addition they are certified Kenya Professional Safari Guides Association bronze level guides. Further information from you will enable us ensure your experience is not repeated.
As a matter of policy our tents are maintained at the highest level of hygiene and cleanliness, however we are treating your comments very seriously and our housekeeping staff are undergoing additional in-house training. Rudeness has no place in any of our properties and as a result all our receptionists have been reprimanded and are also undergoing retraining.
A detailed memo has been sent to the camp manager with your comments attached and he has been tasked with ensuring that no other guests to the camp, ever has a reason to make comments similar to yours.
We are glad to hear that you found our tents to be beautiful and some of our waiters nice and the night guard lovely.
It is our hope that you will reconsider your decision and stay at the Tipilikwani Mara camp on your next visit to the Mara, we are confident that you we will exceed your expectations.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Spanish first
  • Any
English first
Honolulu, Hawaii
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed August 23, 2013

We stayed at the camp 3 days/2nights as the middle portion of a visit to Kenya, the first part being at the beach. The first shock was how truly luxurious the tents were - two queen-sized beds and an enormous bathroom that included a full bathtub! We enjoyed that each tent is named after a famous conservationist, with the history of the individual on the wall in the tent. The decor was beautiful and incorporated Maasai art tastefully.

The staff was exceptional, everyone was very helpful and attentive and really went out of their way to make sure our visit was enjoyable. We particularly enjoyed our driver-guide extraordinare D (David). Having been born and raised within walking distance of the camp, D knows the Mara like the back of his hand and ensured we saw every animal we hoped to see and more.

The food in the restaurant was great, the chef and his staff created wonderful meals worthy of the luxury of the camp. Bernard was our waitperson at the restaurant and was exceptional in remembering how we liked our tea each day.

We had purchased an all-inclusive which included specific beverages, there was some difficulty with this at the restaurant and again at check-out so advice is to make sure the staff is aware that if this package is purchased that beverages are included and keep a copy of the reservation confirmation with you to show staff should they forget.

Room Tip: The rooms all overlook the river, advise for choosing a good room is consider how far you want to wa...
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank kaleimakamae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staffordshire
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed July 1, 2013

We stayed at the camp for 3 nights as the 2nd part of a 5 day safari and it was a wonderful experience, made all the better by the wonderful staff.
We had previously stayed at a sister camp in Sambura so we knew what to expect of the room facilities , this camp was a little better as its more ‘permanent’ the bathroom was ‘brick built’ on the back on the tent, so was a little less noisy when the wind blew!
You will get all you would expect from a nice hotel really with bathroom toiletries and little hot water bottles in your bed each evening. There is plenty of hot water for showering and somewhere to plug your phone in to charge etc. it’s a fair sized camp so I didn’t see all the tents but we had one over looking the river which was great to watch the animals wandering by on the other side of the bank etc.
The sleep quality can be a bit hit and miss as you may get the odd elephant or baboon making some noise! But you have to expect that really!
The food was really good and they do make you feel like they are preparing it especially for you, George looked after so well and even tried to teach us some Swahili (he didn’t succeed…..sorry George!) We were given a warm welcome each evening in the bar by Peter or Bernard (hope you enjoyed the wine Peter!) There is a good choice of wines and spirits considering the location.
David the head of security will keep you safe in your bed each evening, we spent 3 lovely evenings sitting around the fire he made for us with a nice drink and some lovely conversation, and then William would walk us back to our tent. All in all excellent facilities.
The game drives were amazing……and we saw just about everything you could want to….... but I have to say I think was all down to our magnificent guide Dee who is one of the most talented, intelligent and funny people I have ever had the pleasure to meet. His laugh is so infectious, and he laughs A LOT! He will make your game drive sooooo exciting, every day he asked what I would like to see , then deliver it in about 15 minutes....such talent (never did find the aardvark though Dee ). He made the drives so exciting taking us to some fantastic places, like the hippo pool where we sat at the side of the river on a log and watched them play, pride of lions sleeping in the sun or a huge male lion that we were so close too you could almost smell his breath, or a leopard walking round so close the truck you could almost touch him.
The trucks are excellent and are really open and spacious much better than some of the other ones we saw on our travels which looked very tightly packed and hot!
All in all we were very pleased with our choice and would have happily have stayed for longer if we hadn’t have had a flight to catch.

Room Tip: Get one overlooking the river
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank STRINGERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 5, 2013

The accommodation is lovely, the food excellent, and the staff and service are outstanding. Nothing is too much trouble. Ideally located for game viewing, we had several breathtaking game drives and saw all the animals we could have hoped for and more. Our guide Jonathan was amazing with excellent tracking abilities and an encyclopaedic knowledge of the Masai and the wildlife. We can't recommend this camp highly enough and very much hope to return one day.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SSJ_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed April 10, 2013 via mobile

Driving up to the hotel, you think that you might find yourself wanting to book somewhere else - but you will be astounded by what you find; everything that you dream of whilst on Safari! This is a beautiful and bespoke set up - comparable to The Fairmont.

The food, staff, management, rooms and service provided are all second to none.

The tented room (more a suite) by normal standards was exquisite, offering European luxury together with African vibrancy. Twin sinks and enough room to swing a cat around if not a lion.

If only more camps in the area offered such accommodation to travellers.

Roar !!!!!!!! The king of the camps!

  • Stayed March 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Stefan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed January 22, 2013

We had a very memorable stay at the camp.The staff were very co-operative.We had our parent travelling with us and the chefs went out of the way to make a dish catering to our taste so my parents were comfortable.The staffs were always available at our service.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cutiecon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guelph, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 21, 2013

Everything was just perfect at this lodge. The rooms were well kept and clean. The washrooms were well equipped and, quite frankly, much nicer than I expected in a tented lodge. The food was great and the staff were great. Would not hesitate to return to this property. Great experience!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank S V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tipilikwani Masai Mara Camp

Property: Tipilikwani Masai Mara Camp
Address: C14 Keekorok -Masai Mara Reserve- | Parklands Road off Waiyaki Way, PO Box 42475, Maasai Mara National Reserve 00100, Kenya
Location: Kenya > Rift Valley Province > Maasai Mara National Reserve
Amenities:
Restaurant
Hotel Style:
Ranked #52 of 135 Specialty Lodging in Maasai Mara National Reserve
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Tipilikwani Masai Mara Camp 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Tipilikwani Masai Mara Camp Hotel Maasai Mara National Reserve
Tipilikwani Masai Mara Camp Kenya/Maasai Mara National Reserve

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