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“Great location, not so great service”

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Mara Serena Safari Lodge
Certificate of Excellence
Reviewed August 8, 2013

The location of this lodge is excellent, in particular the views over the Mara river and the location to watch the Migration of the Wildebeest's. For anyone who has mobility problems then the fact that the bedrooms are scattered up and down the hillside means that if you are unfortunate enough to get one towards the bottom of the hill then every meal and excursion means a climb up the hill to the reception and departure. Having said that food was good , good variety, hot and plentiful. We felt the staff were more concerned about any tip they were going to receive than providing a level of service which would warrant a tip. My wife had a massage at the Spa and said that it was one of the best she had had. The view from the bar and the terrace is wonderful with superb views over the Masai.

Room Tip: Rooms numbers 1 to 5, 45 to 50, 55 to 60 then 75 to 80. Most of these are at the upper part of the h...
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  • Stayed: July 2013, traveled as a couple
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Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 7, 2013

I traveled with my 4 year old daughter to Kenya for a vacation and our stay at the Mara Serena was by far the highlight of our trip. This is the ideal place for a former backpacker, now mother to go on vacation with her child!! She was likely the youngest person while we were there, and was absolutely doted on! The entire staff is fantastic! In particular Dan, the assistant manager, and Sammy and Nicholas, both of whom took us on game drives, were wonderful. Dan made a point to ensure we were enjoying our stay, chatting with us whenever we saw him. After our Nairobi hotel caused us to miss our flight to the Mara Serena airstrip, Dan arranged to have us picked up at a nearby airstrip by Sammy, a guide, who didn't just pick us up and take us to the hotel. He took us on a fantastic game drive! We saw elephants, lions, hyenas, hippos, zebras... I can't even name all the animals! They made what would otherwise have been a very frustrating day WONDERFUL.

Later, Nicholas, another guide, also took us on fantastic game drives. Each time, we went out by ourselves (so much easier with a four year old!) and it was unbelievable. Nicholas was absolutely determined to find us the best animal sightings possible, taking us to places where we would be the only people to see lions among zebras, elephants, giraffes... A field of animals! It is clear that the Mara Serena guides are proud of what they do, and do an excellent job.

The location of the hotel is also remarkable. One night, we had a hippo right outside our room for about a half an hour (okay, I was admittedly frightened and grateful my daughter was sleeping, but now it's a fantastic story!). We had animals stroll by while just sitting there. Baboons greeted us at our door one day (I'm not sure who was more surprised - us or them!). The rooms are clean - the showers were better than at the hotel in Nairobi for water pressure! Now, you can admittedly hear if people are loud in neighbouring rooms, but other than the hippo just outside, I never heard a peep after 10pm - everyone was too excited about what awaited the next day to stay up late! The food was excellent (although I wish I would have taken them up on the earlier dinner available for children earlier in our stay - 730 was a little late for my daughter to eat).

My daughter would tell you the highlight was when the lion growled at her (she clapped - a no no in the park, but she was so excited - and certainly stopped in a hurry!) and the hippo breakfast picnic. I would say the game drives and our REMARKABLE trip to a Masai village were the highlights for me.

I highly recommend you visit the Mara Serena Hotel - you will love it!

Room Tip: We were towards the end of the row - the best place to be! There are open areas at the end (perfect...
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  • Stayed: July 2013, traveled with family
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Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

We stayed here during the migration - and it was an amazing experience

Rooms are very nice and have an african feel; food is very good and staff are very hospitable. They have a good gym and pool too.

Overall a great place to stay and would definitely recommend

  • Stayed: July 2013, traveled as a couple
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Thank Greg_Jpega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

this hotel location is very close to the mara river where the great migration of the animals happened every year.
some of the staff is very friendly,while some of them is not really sincere in doing their work.
in term of room,this lodge have a very cozy room,and its really suitable if you want to take a break from your daily life.

  • Stayed: July 2013, traveled on business
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Thank mariop79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

Recently stayed at the lodge with family and loved every thing about it. Food, service and facilities are excellent! Used the spa for a massage and was amazing although slightly overpriced. You can gym with a view here. Service was exceptional with staff responding to our needs efficiently. I'm definitely coming back here!

  • Stayed: July 2013, traveled with family
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1  Thank Nizzles26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

When we arrived here, we were surprised a little bit becaus it's rather "big". We came from more little lodges in Tanzania, very quiet, and here it was very busy with a lot of people coming and going. But the location is fantastic, and it's the best place to stay in time of migration (best 10-20 july). The rooms are very nice and clean, the room view is superb, the service is good, you just have to know that there are a lot of Indian people here who take the hotel as "their property" and are very noisy and dominant...
The restaurant is rather busy also and not very charming, but if you have a table on the "half outside" terrace part it's nice ! The food is OK , the buffet like in every lodge....
No bad experiences...only not the "charming african feeling"...

Room Tip: The rooms are rather all the same, but how farther you get from the mean building you have to do muc...
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  • Stayed: July 2013, traveled with family
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Thank Gee_Cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

This really is a gem of a hotel. Miles from anywhere yet with all the mod cons. The wildlife is literally on your doorstep!
The rock hyrax are adorable. The pool can be a bit cold but you're not the for the pool!

  • Stayed: April 2013
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Thank Gusman68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mara Serena Safari Lodge

Address: C14, Keekorok, Maasai Mara National Reserve, Kenya
Location: Kenya > Rift Valley Province > Maasai Mara National Reserve
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #23 of 146 Specialty Lodging in Maasai Mara National Reserve
Price Range: $326 - $744 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mara Serena Safari Lodge 4*
Number of rooms: 74
Official Description (provided by the hotel):
Mara Serena Safari Lodge, set on a saddle of a hill, overlooks the 1,800 square km of rolling plains at an altitude of 1625 meters at the Masai Mara Triangle, one of the world's richest wildlife sanctuaries. ... more   less 
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Also Known As:
Mara Serena Safari Hotel Maasai Mara National Reserve
Mara Serena Safari Lodge Kenya/Maasai Mara National Reserve

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