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“Noisy and flamboyant” 3 of 5 stars
Review of Mara Serena Safari Lodge

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Mara Serena Safari Lodge
Certificate of Excellence
UK
Level Contributor
69 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Noisy and flamboyant”
3 of 5 stars Reviewed February 25, 2013

This was our last stop on our two week safari and our least favourite. Although the views were second to none and the service and food were excellent we felt very hemmed in with very little outside space to roam around in and the Masai 'pods' really squashed together. The two days we spent there were very busy with nearly all the rooms full and there was nowhere that we could go to get some peace and quiet away from the crowds.

The rooms were quite ostentatious but I'm sure the majority of people would love them.
I must add that the quality of everything was very good but somehow we felt the lodge lacked that personal touch that we'd become used to and we felt just one of the crowd.

I cannot fault the amenities but perhaps this lodge just wasn't for us being extremely busy and noisy. Also if you did have any mobility problems it could be difficult as there is quite a steep walk if you are in one of the lower rooms.

Most people would love this place but if you are looking for tranquillity and and peacefulness then perhaps this place would not be for you either.

Room Tip: If you have any mobility problems make sure you get a room that is at the top of the steep path. Al...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank tweetiepie47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kalgoorlie, Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 25, 2013

Mara Serena Safari Lodge is situated in an excellent location within the Masai Mara Reserve. Rooms are tasteful and clean. Dining is a little 'cafeteria' like in atmosphere but food was more than adequate. Reception can be a little chaotic early evening but it sorts out eventually. Nice sized pool to cool off in after safari days. Highly recommend the Hot Air Balloon Safari - amazing experience.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank suzie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbots Bromley
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 24, 2013 via mobile

Customer service is second to none - nothing was too much trouble for Dan who sorted out little niggles with a smile and was terribly apologetic when we were charged game fees twice. The room looks like termite mounds from the outside and are very Gaudi internally! However very comfortable. Food was excellent especially breakfast by the hippo pool and candlelight bush supper.
Excellent would definitely return!

Stayed February 2013, traveled as a couple
Helpful?
Thank SnazzySazzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newbury
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 24, 2013

We stayed here in January 2013 at the end of our amazing safari in Kenya. The position of the lodge cannot be faulted with amazing, far reaching views down over the grasslands to the Mara River. All of the reception areas and the rooms were like stone pods and we kept expecting 'Fred & Wilma' (the Flintstones) to appear at any time. Our biggest disappointment was the attitude of the Dining Room Manager towards us. She obviously wanted to finish early on both evenings we stayed there and insisted that we went in for dinner even though we had just sat down for a pre-dinner drink. On the second evening she sat us in a part of the dining room where there were no other guests, while everybody else was in the area with views over the river, and then while we were eating proceeded to set all the tables around us for breakfast, making us feel extremely unwelcome and uncomfortable.

However, that is the only complaint we had.

Stayed January 2013, traveled as a couple
Helpful?
Thank littlepeopleNewbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vernon, New Jersey
Level Contributor
12 reviews
5 hotel reviews
5 of 5 stars Reviewed February 24, 2013

Our stay at this property was part of our tour which was arranged by Lion World Tours of Canada and run locally by Pollman Tours. This is a first class property with great amenities and staff who are very accomodating and friendly especially if you make an effort to speak Swahili. Rooms were extremely clean and decorated well. Location of rooms is overlooking the plain on an escarpment . I would try to get lower number rooms as they are a little farther from the main lodge so view is better and probably a little quieter but honestly noise wasn't a problem. Another point that is important to travelers is the exchange rate and pricing at the gift shop. Both of these are well within line especially considering the distance from Nairobi ( 7+hours). There is a Maasai cultural program given AT THE LODGE for USD20 and well worth it. Semi-mandatory dancing with the Maasai but the information presented (our presenter was Ole Reko) was both fascinating and well done. Food was very good while the "Active Cooking Station"- pasta, crepes, vegetarian was really excellent bordering on superb. Proximity to very fruitful areas for the game drives also minimized travel time and maximized viewing time.

Room Tip: As per my review the lower the room number the farther from the lodge. Keep this in mind for noise s...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nick46885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 18, 2013

We flew in to the Mara and went straight to the lodge for lunch. It is in a very impressive position on a ridge overlooking the Mara with all the rooms having magnificant views. The food was amazingly good with the usual perfect service from the well trained waiters. The safaris were brilliant as the lodge is in the park. The biggest thrill is the Special Breakfast which I feel cannot be repeated anywhere else in the world. An optional extra is a visit to the Masaii village, a tourist attraction, but if you are very lucky the staff support a Masaii school on occasional visits which is a wonderful experience. A plentiful supply of biros comes in very handy ! Altogether, having been to Kenya 16 times, this is the only place to go in the Mara.

Room Tip: Everwhere overlooks the Mara. If you are slightly disabled ask to be near the Lodge
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank BillJago073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
128 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed January 31, 2013 via mobile

We were very disappointed when we checked in (after an 11 hour dusty drive) to find that the pool had just closed for no reason just as we walked in at 5:30pm and it was not supposed to close for at least another hour!

The pool hours were not honoured and were posted differently at the pool and in the room book.

BUT when we complained to the manager Daniel, he made it right by doing something very special to make up for the inconvenience. Thank you Daniel :)

Overall we had a lovely stay and we enjoyed the pool the next day. Happy we stayed for 2 nights.

Food was excellent and service was good.

View from our rooms and from the restaurant and pool was absolutely amazing!

Location right in the centre of the Masai Mara park and game reserve was very convenient.

Would stay here again!

  • Stayed January 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Theresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mara Serena Safari Lodge

Property: Mara Serena Safari Lodge
Address: C14, Keekorok, Maasai Mara National Reserve, Kenya
Location: Kenya > Rift Valley Province > Maasai Mara National Reserve
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #15 of 135 Specialty Lodging in Maasai Mara National Reserve
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Mara Serena Safari Lodge 4*
Number of rooms: 74
Official Description (provided by the hotel):
Mara Serena Safari Lodge, set on a saddle of a hill, overlooks the 1,800 square km of rolling plains at an altitude of 1625 meters at the Masai Mara Triangle, one of the world's richest wildlife sanctuaries. ... more   less 
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Also Known As:
Mara Serena Safari Hotel Maasai Mara National Reserve
Mara Serena Safari Lodge Kenya/Maasai Mara National Reserve

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