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Reviewed September 4, 2017

The location and facilities at this camp are absolutely stunning. When we first arrived seeing the view and our beautiful room really took our breath away. Additionally the Naboisho Conservancy is really beautiful and you can see so many animals from your balcony. Unfortunately the service was really quite dismal, so this coloured our whole experience,hence the 3 out of 5 rating. Despite the rating, I would say it is probably still worth a visit for the views and the rooms and perhaps we were just unlucky with the service.

Specific details of the poor service include:
- a full day meeting being booked at the little sitting area right near our bungalow (10m away) on the one full day we had to enjoy at the camp. Finally after lunch we asked reception to move them to the restaurant, we had to ask twice, but they were eventually moved, at which point two of the staff decided to pull up a chair there and have a loud 30 min conversation before I went and asked them to leave. We were in Tent 4, so worth clarifying if there are any functions planned in the nearby banda if you are given that room. It does have stunning views, so is a good one aside from that issue.
- On our last day there we were approached at 10am in the morning and asked to leave the room by 10:20am so they could clean for the next guests, even though no checkout time had been discussed previously.
- Given the difference in price we expected the food to be a step up from the already fabulous food at Basecamp Maasai Mara, but it was less good, with smaller portions and rather than substituting for dietary requirements they just removed the relevant parts of the meal making it even smaller. Service at meals was also variable.

Our guide was Manfred who was super knowledgeable and exceptionally good at 4WDing (which came in handy as we had a lot of rain at the start of our trip). He was just OK at spotting animals and wasn't always very communicative, but overall was good. He was also extremely patient at looking everywhere for leopards which we really wanted to see, although weren't lucky this trip.

Room Tip: Tent 4 had amazing views, but make sure there are no activities planned in the nearby banda
  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank kateus_almora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basecamp K, Manager at Eagle View, Mara Naboisho, responded to this reviewResponded September 5, 2017

Dear Kateus,

Thank you for taking the time to review our Camp. We truly value the opinions of our guests. Eagle View Camp is our luxury camp that offers guests ultimate privacy and clear views into the vast Savannah.

Established over 5 years ago, pioneered by Basecamp Explorer in partnership with the local community and our Tour Partners in Naboisho, today, Mara Naboisho conservancy benefits over 500 local Maasai families with a sustainable monthly income. By staying with us you have already made a remarkable contribution to support this.

However, we apologize that we did not meet your service expectations. As Basecamp, we are genuinely concerned about customer satisfaction and we have addressed some of the issues that you raised with the team to ensure we improve on this. We will also look into each issue that you have noted, in an attempt to correct and improve our service delivery. It is through such interactions, that we have continued to improve our service delivery, enabling us to grow from strength to strength.

We continually try to do our very best for all of our guests. It will be our great pleasure to host you in the near future and have another opportunity to ensure we deliver at the service levels that Basecamp is renowned for.

Basecamp Team.

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Reviewed August 20, 2017 via mobile

Had a fantastic stay at Eagle View Camp for three nights. We stayed with our two teenage sons in a family tent.

The camp is located on a hill with amazing views of the valley. Lots of animal in the vicinity. We saw a male lion 500meters from our tent!

The accommodation is very eco friendly with well appointed tents. No phones or internet in the tents. You are left with a walkie talkie to contact the reception in case of emergency. Very rustic and authentic setting.

Steve was our guide for the three days and went out of his way to make it safe and fun for the family. Very knowledgeable and knows the Masai Mara like the back of his hand. Game drives were a lot of fun.

Food was good with the staff making every effort to make it enjoyable for our sons. Edward was very helpful.

Would recommend this place to everyone.

Syed Ali

Stayed: August 2017, traveled with family
Thank Syedifti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basecamp K, Manager at Eagle View, Mara Naboisho, responded to this reviewResponded August 22, 2017

Dear Syed,

Thank you for your kind words and the time you took to share the review with us. It is great to hear, that you enjoyed your stay with us at Eagle View. It’s our greatest aim to ensure complete guest satisfaction and memorable moments. Having such positive reviews motivates us to always make an effort to maintain high standards both in service and experience to make our guests always feel welcome in our Camp. We will certainly recognize Steve, Edward and the rest of the team for their great effort to make your safari more memorable. We are looking forward to welcoming you again. Thank you and all the best!

Basecamp Team.

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Reviewed August 15, 2017

I stayed at Eagle View with my 22-year-old daughter. We were there for three days/nights at the end of July as part of our larger trip through Kenya and Tanzania. This camp was my all time favorite. To start, the view is exceptional. The camp is aptly named for its stunning vista that makes you feel as though you've stepped into a painting. It is truly remarkable to look out over the winding stream, and expansive savannah as hundreds of animals come to your "doorstep" to drink and graze. We even watch the wildebeest migration from this vantage point.

The staff was so friendly, helpful, and even nurturing during our stay. It felt like we were visiting with friends and it was emotional to leave these people after our time there. They were so genuine in getting to know us and interact with us as individuals.

The tents are breezy, clean, and modern in design. I believe there are nine tents and each boasts a stunning overlook of the savannah. The beds are quite firm but still comfortable. The tents have two showers - 1 indoor/1 outdoor. The outdoor shower is private on three sides...the open side overlooks the savannah, so you're outdoors, but it's still private. It's built onto the deck that crosses the front of the tent and wraps around the side. Anyhow, it's worth trying...I loved it! Also worth mentioning, there's hot water 24/7 and the water pressure is good.

The food was delicious, varied, and (lunch/dinner) consisted of a soup/bread course, entree, and dessert. Breakfast consisted of a fruit/bread course, entree of eggs, meat, potatoes or similar, and fresh juice. There was soooo much food provided...you will not go hungry here. Additionally, there is coffee and a really nice tea selection available at all times.

Our safari guide was Derrick, a senior guide with Basecamp. He is extremely knowledgeable and rooted out a different and equally impressive experience each day. The highlight, however, was the walking safari he convinced us to do on our last full day there. We were nervous about being on foot in the bush but the promise of a private walk accompanied by four Maasai (no added change) was enough to tip the scales. As it turned out we felt so safe and the walk enabled us to see detail and literally be in touch with the land. While I cannot pinpoint a specific reason, it was a life-changing experience that made me feel empowered and deepened my respect for the indigenous people and animals. At bare minimum, it's great exercise in a stunning location...take advantage of the opportunity and do it.

I'm sure I've left out a lot, but you can't go wrong with this camp. I would return in a heartbeat.

Room Tip: Some tents have a sunrise view, some had sunset view. You can't go wrong with whatever you have.
  • Stayed: July 2017, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank deborahcann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basecamp K, Manager at Eagle View, Mara Naboisho, responded to this reviewResponded August 16, 2017

Dear Deborah,

Thank you for having chosen Eagle View as your safari destination. We were very happy to host you. We are also glad that you noted the significance of our location. Eagle View overlooks a natural waterhole, which is frequented throughout the day by wild animals such as elephants, giraffes, and antelopes making it a great place to watch the wildlife within the comforts of the camp. We highly value your appreciation about our accommodation, amenities, and services. We shall certainly recognize Derrick and the rest of the team for their great effort to make your safari more memorable. We are looking forward to welcoming you again. Thank you and all the best.

Basecamp Team.

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Reviewed August 5, 2017 via mobile

First things first, the Eagle View camp itself was one of the most spectacular places I've ever been. The grounds (especially the view from the main lodge) were wonderful, and the cabins were perfect. On two separate afternoons, we sat on our porch while zebra grazed not 15 meters in front of us.

The ups:
- drivers were knowledgeable and courteous. Our long trip to the Mara with Steve was unbeatable. Samson was great, too.
- the food was good, especially considering how remote the location is.
- again, the cabins were immaculate. This was "glamping" in its purest form.

The downs:
- you will be nickle-and-dime'd to death. Every little thing is extra, including sodas on the game drive. It wasn't a lot of money, but it was annoying at the end to see those tiny little charges when 1) no one told us they were extra, and 2) we were already spending ~$400 per person per day. The crowning glory was when they sneakily attempted to charge us $10 extra for a bottle of wine because they ran out of the type of wine we requested and just substituted the more expensive one without telling us. A few dollars here and there is a pittance compared to what you're paying overall, but it's so annoying.

-you are beholden to your guide's schedule. As a couple, it should have been easy to throw us in with any group activity (walking safaris, drives, etc.). Instead, when we requested a walking safari, we were told our guide was busy with other guests. We went back to our cabin and immediately watched a 3 person group from camp walk right in front of our porch on a walking safari.

- you cannot trust any information given to you unless it comes from the manager himself. This is a problem when he is either indisposed, or when guides promise you something unprompted, only for you to find out later that they didn't have the authority to make such promises in the first place.

Let's be honest, none of "the downs" are enough to make you pick another place at 1.5x the price. But it's best to temper your expectations, be assertive, and confirm everything at least twice (more if you can't find the manager).

Stayed: August 2017, traveled as a couple
1  Thank Kelsey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basecamp K, Manager at Eagle View, Mara Naboisho, responded to this reviewResponded August 7, 2017

Dear Kelsey,
We thank you for staying with us at Eagle View and we value your feedback. We appreciate your positive comments about our accommodation and services. We are happy that you noted the significance of our location. Eagle View overlooks a natural waterhole, which is frequented throughout the day by wild animals such as elephants, giraffes, and antelopes making it a great place to watch the wildlife within the comforts of the camp.

However, we are also sorry to hear that you were unhappy with some of your experiences at the camp. We apologize for the lack of clarity about your paid extras this was a miscommunication which we have addressed and put in place a mechanism to ensure it does not recur. At Basecamp, we are genuinely concerned about customer satisfaction and we will look into each issue that you have noted, in an attempt to correct and improve our service delivery. It is through such interactions, that we have continued to improve our service delivery, enabling us to grow from strength to strength.

We are always open to our guest feedback and views. It will be our great pleasure to host you in the near future and have another opportunity to ensure we deliver at the service levels that Basecamp is renowned for.

Basecamp Team.

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Reviewed July 14, 2017

The site is fantastic. We have a view over the Savannah With a waterhole and lots of animals. Inthe night we heard the hippoes and elephants breaking Down trees. We even heard the rumbling in the stomacs of the elephants.
The rooms are spacious and Nice. Each room has a balcony with a nice view.
The food is very good.
All the employies are friendly and determined to make our stay pleasant.
Our guide was fantastic. He knew were to find the animals and knew everything about the animals behavior

Room Tip: Al the rooms are perfect
  • Stayed: June 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank olafugland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basecamp K, Manager at Eagle View, Mara Naboisho, responded to this reviewResponded July 19, 2017

Dear Guest,

Thank you for having chosen Eagle View as your destination. We were very happy to host you as our guest and more so appreciate your positive comments about our accommodation and services. We are happy that you noted the significance of our location. Eagle View overlooks a natural waterhole, which is frequented throughout the day by wild animals such as elephants, giraffes, and antelopes making it a great place to watch the wildlife within the comforts of the camp. The team especially will surely be pleased with your warm commendations! We look forward to your next visit.

Basecamp Team.

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