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Reviewed August 5, 2017 via mobile

First things first, the Eagle View camp itself was one of the most spectacular places I've ever been. The grounds (especially the view from the main lodge) were wonderful, and the cabins were perfect. On two separate afternoons, we sat on our porch while zebra grazed not 15 meters in front of us.

The ups:
- drivers were knowledgeable and courteous. Our long trip to the Mara with Steve was unbeatable. Samson was great, too.
- the food was good, especially considering how remote the location is.
- again, the cabins were immaculate. This was "glamping" in its purest form.

The downs:
- you will be nickle-and-dime'd to death. Every little thing is extra, including sodas on the game drive. It wasn't a lot of money, but it was annoying at the end to see those tiny little charges when 1) no one told us they were extra, and 2) we were already spending ~$400 per person per day. The crowning glory was when they sneakily attempted to charge us $10 extra for a bottle of wine because they ran out of the type of wine we requested and just substituted the more expensive one without telling us. A few dollars here and there is a pittance compared to what you're paying overall, but it's so annoying.

-you are beholden to your guide's schedule. As a couple, it should have been easy to throw us in with any group activity (walking safaris, drives, etc.). Instead, when we requested a walking safari, we were told our guide was busy with other guests. We went back to our cabin and immediately watched a 3 person group from camp walk right in front of our porch on a walking safari.

- you cannot trust any information given to you unless it comes from the manager himself. This is a problem when he is either indisposed, or when guides promise you something unprompted, only for you to find out later that they didn't have the authority to make such promises in the first place.

Let's be honest, none of "the downs" are enough to make you pick another place at 1.5x the price. But it's best to temper your expectations, be assertive, and confirm everything at least twice (more if you can't find the manager).

Stayed: August 2017, traveled as a couple
1  Thank Kelsey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basecamp K, Manager at Eagle View, Mara Naboisho, responded to this reviewResponded August 7, 2017

Dear Kelsey,
We thank you for staying with us at Eagle View and we value your feedback. We appreciate your positive comments about our accommodation and services. We are happy that you noted the significance of our location. Eagle View overlooks a natural waterhole, which is frequented throughout the day by wild animals such as elephants, giraffes, and antelopes making it a great place to watch the wildlife within the comforts of the camp.

However, we are also sorry to hear that you were unhappy with some of your experiences at the camp. We apologize for the lack of clarity about your paid extras this was a miscommunication which we have addressed and put in place a mechanism to ensure it does not recur. At Basecamp, we are genuinely concerned about customer satisfaction and we will look into each issue that you have noted, in an attempt to correct and improve our service delivery. It is through such interactions, that we have continued to improve our service delivery, enabling us to grow from strength to strength.

We are always open to our guest feedback and views. It will be our great pleasure to host you in the near future and have another opportunity to ensure we deliver at the service levels that Basecamp is renowned for.

Basecamp Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2017

The site is fantastic. We have a view over the Savannah With a waterhole and lots of animals. Inthe night we heard the hippoes and elephants breaking Down trees. We even heard the rumbling in the stomacs of the elephants.
The rooms are spacious and Nice. Each room has a balcony with a nice view.
The food is very good.
All the employies are friendly and determined to make our stay pleasant.
Our guide was fantastic. He knew were to find the animals and knew everything about the animals behavior

Room Tip: Al the rooms are perfect
  • Stayed: June 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank olafugland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basecamp K, Manager at Eagle View, Mara Naboisho, responded to this reviewResponded July 19, 2017

Dear Guest,

Thank you for having chosen Eagle View as your destination. We were very happy to host you as our guest and more so appreciate your positive comments about our accommodation and services. We are happy that you noted the significance of our location. Eagle View overlooks a natural waterhole, which is frequented throughout the day by wild animals such as elephants, giraffes, and antelopes making it a great place to watch the wildlife within the comforts of the camp. The team especially will surely be pleased with your warm commendations! We look forward to your next visit.

Basecamp Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2017 via mobile

I just got back last week after spending four amazing days at Eagle view with friends and already wish to go back. Basecamp has managed to create an amazing experience in the middle of the jungle with helpful staff, great food and superb guides cum drivers. Staff was always eager to help and we were especially surprised with very good quality of food. A special thanks to Manfred, our guide who is very knowledgeable about wildlife (even managed to spot the ever elusive leopard) and has some excellent driving skills. It was our first time staying in a conservancy and the experience was definitely worth the extra bucks. I will highly recommend it to everyone!

Stayed: July 2017, traveled with friends
Thank Saurabh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basecamp K, Manager at Eagle View, Mara Naboisho, responded to this reviewResponded July 11, 2017

Dear Saurabh,

Thank you for having chosen Basecamp Eagle View as your safari destination. We were very happy to host you as our guest and more so appreciate your positive comments about our accommodation and services. We are happy that you noted the significance of our location. Eagle View overlooks a natural waterhole, which is frequented throughout the day by wild animals such as elephants, giraffes, and antelopes making it a great place to watch the wildlife within the comforts of the camp. The team especially Manfred will surely be pleased with your warm commendations! We look forward to your next visit.

Basecamp Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2017

about how much I loved staying here. Very comfortable and clean accommodations, ample delicious food, very knowledgeable guides and game viewing second to none.

The best thing about staying at Eagle View is the people. From the Askari, to the table servers, to camp managers and guides...ALL wonderful, wonderful people and it is because of them that I will comeback again and again.

My only regret is my wife could not join me and share in my experience, but there will be a next time :)

Thank you for making my stay an awesome one.

Paul

Room Tip: All the rooms have excellent views.
  • Stayed: June 2017, traveled solo
    • Value
    • Location
    • Service
Thank cpaulfell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basecamp K, Manager at Eagle View, Mara Naboisho, responded to this reviewResponded July 2, 2017

Dear Paul,

We certainly appreciate your feedback about your recent stay with us and are pleased that you enjoyed our accommodations, as well as the service from our team! We invest a lot of time and effort to train our team to ensure the highest level of service is administered to our guests. Rest assured, that we will also share your comments for further encouragement within the team to ensure we maintain the best services for guests. We look forward to another opportunity to create a memorable experience for you. We hope to welcome you back with your family sometime, soon!

Basecamp Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2017

We spent 4 nights here at Eagle view in their Luxurious tents which had amazing facilities like outdoor and indoor showers, concierge service and double vanity bathrooms. Since the camp is on a hill top, the view is just stunning. There is a small watering hole at the base of the hill which meant that there are always animals around the camp. The staff are very nice and helpful and the food was customized to our liking (with every meal being a 3 course one). We had a great experience on the daily safari's as the guides were very experienced and wanted to ensure we get the best out of our trip. The only thing that left a sour taste for us was when a guide was forced to take us on a half day safari by the management on his day off and this reflected in his attitude throughout the safari. We really didn't have a very good ending to our trip because of that and I hope it is something they will look into.

Room Tip: Ask for tents that are close to the Reception, they also have better views. The one's farther away can lead to quite a walk.
  • Stayed: September 2016, traveled as a couple
    • Value
    • Location
    • Service
Thank Nitish V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basecamp K, Manager at Eagle View, Mara Naboisho, responded to this reviewResponded June 26, 2017

Dear Nitish,

On the behalf of the entire Basecamp staff, we would like to thank you for having chosen Eagle View as your destination. We were very happy to host you and more so appreciate your positive comments about our camp, staff and your experience. Eagle View Camp is our luxury camp that offers guests ultimate privacy and clear views into the vast Savannah we are glad you got to experience just that!

However, we are also sorry to hear that you were unhappy with your ending experience at Eagle View. At Basecamp, we are genuinely concerned about customer satisfaction and we will look into the issue that you have noted, in an attempt to correct and improve our service delivery.

We are always open to our guest feedback and views. It will be our great pleasure to host you in the near future and have another opportunity to ensure we deliver at the service levels that Basecamp is renowned for.

Basecamp Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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