We visited for 3 nights - booking 2 separate rooms - during August when the owners were away and unfortunately we were quite disappointed with the service. The manager on duty, Julius, didn't say 2 words to us when meeting us at the airport. We followed him to the guest house and were shown our rooms, but didn't receive any orientation to the house, the bathrooms and drop toilets, or the area. Captain J sold us on a boat trip but we felt badly that perhaps the actual boat captain that he booked us with didn't receive enough of what we paid for this trip - which was quite a lot (we feel we were overcharged and you would do better to negotiate directly with boat captains). Our rooms and the separate bathrooms were not cleaned at all during our stay. The rooms were dusty and things I put on the shelves picked up dirt. The towels in the bathroom were the kind that are used for cleaning floors and mine were dirty - pieces of hair (not mine) and dirt came off on me when I used them after a shower. We were given new towels after 2 days only after asking. We couldn't find anyone on duty, particularly in the evening. One evening the door bell rang at 9:00pm for 30 minutes and no one answered it. As our days went by at Subira house, I felt that Captain J treated us with increasing animosity - resenting our presence. It seems the staff would rather hang out and chat with themselves than serve guests. They were chatting quite loudly one morning, which was distributing at the early hour. I'm not sure if service is better when the managers are there, and I'm also not sure how often they are there. Although the house is lovely and the price is reasonable, I would say it is best not to take your chances with this guest house.
- Official Description (provided by the hotel):
- The charming and comfortable seven-bedroom historic 200 years old home has two beautiful gardens and plenty of cool terraces to relax and enjoy the tropical breeze as you accustom yourself to Lamu's gentle pace. Right in the middle of Old Lamu Town.Meals on request.Wine licence.Subira House,a 200-year-old coral stone house was built by the governor under the Sultan of Zanzibar now carefully preserved by its Swedish/Dutch owners. ... more less
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