Whenever I'm flying via Nairobi, I have to get a coffee at the Java outlet in the airport. It's great coffee. Before my last Masai Mara safari in December, i stopped for two days in Nairobi for some sightseeing. Since it was raining we went to dry off and for a little lunch to the nearby Galleria shopping mall in Karen. We went straight to the Java coffee house and ordered some sandwiches. I had a cheese quesadilla which to my surprise was also full of coriander. Unfortunately, I'm not a fan of it so I looked a bit disappointed. The waitress immedialtely asked if something was not to my liking and I explained. She took the quesadilla with a smile and said she will get a new one without any coriander. The new one took not long, and the waitress shortly after serving came back toassure if I was happy. I was really surprised by the positivie attitude and that they replaced the item without any debate. Thanks!