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“Glass in our Food!!”
Review of Cedars

Cedars
Ranked #61 of 575 Restaurants in Nairobi
Dining options: Late Night, Delivery, Reservations
Restaurant details
Dining options: Late Night, Delivery, Reservations
Reviewed May 6, 2013

I went to cedars for a big birthday dinner last night - been there before and the food has always been good. We got full mezze (way too much food even for ten people as a FYI).

My friend put a bite of food in his mouth and went white and spit out in a napkin 7 glass chards the size of peas! We called over the waiter, and he took my friends plate away and never even brought him a new one or came to apologize. So we asked to see the manager and the chef and went into the kitchen. They hunted through the plate of food and found the glass in the garlic sauce. Mind you that there were chards of glass all over the kitchen floor. They agreed that they would comp something on our bill as he could have gone to the hospital or worse.

Fast forward to getting our bill... and no comp'ed items. They said they would comp a cappuccino if we wanted one! Another of our party had to go into the kitchen and give them an earful - about how any other country and they would be sued and shut down. They finally comp'ed our water and dessert only.

Really really appalled at the service, the lack of apologizing for finding GLASS in our food, and the inability to do anything about our bill. They were downright rude. Its too bad as the food is pretty good, but we will never be going back here after this experience!

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3  Thank ABontherocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 6, 2013

We've visited Cedar's three times since January 2013. The food is tasty, ambience is nice and the service is pretty good. Prices are a bit expensive at 650 to 700 shillings per mezze like labneh and hummus, but portions are generous.

Here's why I decided to write a review: tonight we were extremely alarmed when a friend found a dozen small shards of glass in the food he was chewing. When we brought this to the attention of the staff, they were nonchalant. Upon further questioning, they were able to determine the glass came from something broken in the kitchen that entered the garlic condiment. Had other friends not been insistent, the restaurant would have continued serving the condiment with the glass in it. They did nothing to compensate my friend, and indeed left the entire meal on his bill until another friend brought to their attention the seriousness of the situation at which point they thoughtfully refunded his portion. Unfortunately, this situation has given us such a poor opinion of the restaurant that we will not be returning. Too bad.

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1  Thank JadaJoT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2013

It was the birthday of a friend of mine and we decided to go to this place to celebrate it. However, ended up being a BAD IDEA...

Found out pieces of broken glass in the garlic sauce which almost cost me some broken teeth. We told about this to the Chef and the only answer we got was: "There is nothing we can do, the boss is not picking up his phone".

Never coming back to this place again.

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2  Thank pipem19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2013

All in all an excellent evening spot and the best barbecue wings!!!! Both indoors and outdoor sitting with a separate bar. Ample parking space.

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Thank Milan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2013


Fantastic mediterranean experience - they have large platters with multiple dishes... including vegetarian options. Good value, too.

Thank Okaapi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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