This hotel is fine if you plan on spending your day / evening walking around Nairobi and seeing the city. The rates are pretty reasonable (Jan 2010: $85 for a triple, $45 for a single; I changed rooms when my friends left). If you want to spend all day lounging in your hotel, you should probably go for the Stanley or Hilton, but I liked Kenya Comfort, and the staff were very friendly.
They have a full-service spa and sunning area (I don't think a pool though) on the roof, but it was closed for Christmas (23 Dec - 4 Jan) so I didn't get to check it out. Internet access is available, but the three computers they have were also 'down for repairs' while I was there, and I didn't have my laptop. Breakfast is okay, not great (KSH 1000). I paid by PayPal to reserve my room and taxi, and then paid the remainder of my balance with a credit card and had no trouble with either.
There's plenty of security around the hotel, both in the floors and at the entry. Originally, I debated about staying in downtown Nairobi, or in somewhere 'safer' like Langata or Westlands, but I walked around downtown Nairobi from here and never felt unsafe (first with two girls, the next day by myself). You will certainly be addressed every block or two by someone offering a safari, an invitation to a market, or sometimes just to chat ("Obama! High five! Happy New Year" etc), but only one of the ten or so people who talked to me on the street was pushy, but the rest were simply friendly. With police and security staff about every 100 feet in downtown Nairobi (no exaggeration), I don't think it's as bad as it used to be as "Nairobbery," though the staff did urge me to 'be safe' when I went out to walk, and bulletins on the wall also warned of "Nairoextorsion" and "Naibeggery"
Last comments: free water in the room, but no soap, and there's a building being constructed across the street where they work until midnight, though I didn't have any trouble sleeping because I was so tired after 3 weeks of travel.
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