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“Awful”

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Kenya Comfort Hotel
Ranked #68 of 164 Hotels in Nairobi
Brighton
1 review
“Awful”
Reviewed October 30, 2009

We spent two nights at this hotel at the beginning of our honeymoon. We rang up and booked the honeymoon package. When we got there the staff had no record of our booking and were not at all apologetic. They gave us an executive room - which I have to say for the price was OK - it was clean and comfortable and the price was very reasonable. We decided to stay another night as we were off on safari very early the next day. We were coming back to nairobi late for just one night after our safari so I asked if I could leave one bag there and book another night for our return - the lady behind the desk wrote down our booking took our bag and off we went. However when we returned tired and hungry after our long journey and asked for our room the incredibly rude staff at the hotel started laughing and said they were full. I explained that prior to leaving we had booked a room but they said as we hadn't already paid for the room they had let it out to someone else. I explained that we had not been asked for payment when we booked but the staff just said it was full and they could not do anything about it - they were not at all apologetic. So I asked if I could use there phone to call another hotel - they said I could but i'd have to pay - at that point I asked to see the manager - who also insisted we'd have to pay to call another hotel even though it was there fault that we had no room - she was also incredibly rude and unapologetic but did allow us one phone call. It also took them half an hour to find my bag - I thought I'd never see it again! We ended up staying at the hotel boulevard - which for a few extra dollars was like a different world. The staff were friendly and helpful - there is an excellent restaurant there and the rooms are lovely. So I'd really recommend that anyone heading to Nairobi steers well clear of the Comfort Hotel - there are other better budget options and I would recommend the Boulevard to anyone.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bimdie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kchensuites, Director at Kenya Comfort Hotel, responded to this review, December 8, 2009
We thank you for staying with us and apologize for not being able to accommodate you on your reference to us.

Firstly, we have policy whereby bookings are only confirmed through payment on the website or bank transfer, furthermore all confirmed bookings have a reservation number. Secondly, there is cultural difference which you must accept regarding difference circumstances and responses. Thirdly, all storage baggage have a luggage tag and a receipt and in eight years of operations, we have never lost a single piece of luggage.

Frankly if I was going on Honeymoon I would not just call, but as is the practice worldwide pay and ensure that my honeymoon booking is secure.

It is nice to hear that you enjoyed excellent Kenyan Hospitality at the Boulevard and which generally is 50% -75% more expensive than Kenya Comfort.

On your next visit to Kenya please do contact me personally and I will offer you a first night complimentary stay at Kenya Comfort Hotel.
Thanking you! Operations Director
comfort@kenyacomfort.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kenya Comfort Hotel

Property: Kenya Comfort Hotel
Address: Monrovia Street & Muindi Mbingu, Nairobi 30425, Kenya
Location: Kenya > Nairobi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #68 of 164 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Kenya Comfort Hotel 1.5*
Number of rooms: 91
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