We spent two nights at this hotel at the beginning of our honeymoon. We rang up and booked the honeymoon package. When we got there the staff had no record of our booking and were not at all apologetic. They gave us an executive room - which I have to say for the price was OK - it was clean and comfortable and the price was very reasonable. We decided to stay another night as we were off on safari very early the next day. We were coming back to nairobi late for just one night after our safari so I asked if I could leave one bag there and book another night for our return - the lady behind the desk wrote down our booking took our bag and off we went. However when we returned tired and hungry after our long journey and asked for our room the incredibly rude staff at the hotel started laughing and said they were full. I explained that prior to leaving we had booked a room but they said as we hadn't already paid for the room they had let it out to someone else. I explained that we had not been asked for payment when we booked but the staff just said it was full and they could not do anything about it - they were not at all apologetic. So I asked if I could use there phone to call another hotel - they said I could but i'd have to pay - at that point I asked to see the manager - who also insisted we'd have to pay to call another hotel even though it was there fault that we had no room - she was also incredibly rude and unapologetic but did allow us one phone call. It also took them half an hour to find my bag - I thought I'd never see it again! We ended up staying at the hotel boulevard - which for a few extra dollars was like a different world. The staff were friendly and helpful - there is an excellent restaurant there and the rooms are lovely. So I'd really recommend that anyone heading to Nairobi steers well clear of the Comfort Hotel - there are other better budget options and I would recommend the Boulevard to anyone.
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