My stay with friends and family at this hotel was excellent, the custome service was excellent. Everyone on site was ready and willing to help with almost anything like carry bags or assist with children. the restaurant ladies need to do better. they were very slow all the time I was there and you had to keep asking for food. If they asked for tea, you had to remind them they forgot milk or the cup. Not once but all the time I was there 6 nights I had to keep asking for something. last day I just left without my mandazi since I dint want bread. got tired of waiting and they did not like when I tried to serve myself. That is the area that let down the hotel you can do better.the cook mathias I think was his name was quick with orders ladies let him down.
The front office manager Fred was helpful even offered to buy me a city ticket for my car to avoid being towed. Dint work with martin but I saw him and as usual he asked if we needed help. innocent the guy cleaning the room was always handy when needed. the security lady and guys as well were very help ful I forget the names.
overall the hotel was comfortable and clean even with children. I sure will return again.
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