The location of the Kenya Comfort Hotel is good, being very central and within walking distance of many shops and restaurants. The large 24 hour shopping centre next door is very helpful. The hotel is a bit old and rickety, but then again most of Nairobi seems to be that way!
Check-in was a bit slow and painful, although I was at the end of a very long transit, so I was feeling every second before I could collapse in my room. There was some confusion though – I had booked for 3 nights, they thought I was staying for 1 night and I ended up leaving after 2 nights! Overall, though, the staff were friendly and helpful.
My room was on the 6th floor and should therefore have been one of the quietest. Not the case, with windows that did not seal at all. Street noise was a constant, although overnight the street outside was not too noisy. Mine was one of the air-conditioned rooms, and while the air-conditioner was present, it had very little effect on the room temperature and was not worth the extra money. That was my first major gripe – it wasn’t too bad in July as the temperatures are cool anyway, but in the heat the air-conditioner would do less than a ceiling fan. That they charge extra money for air-conditioned rooms is a disgrace.
My second grip was the wifi. With 3 connections to choose from, it became a frustrating and ongoing challenge to a, get a connection, and b, get that connection to actually connect to the internet. Drop-outs were a constant and overall the wifi connection was terrible – another feature of the hotel that they advertise but that comes up short.
Despite all this, my room was not horrible, although the blinds did not block out the light from the street and some painted over windows let the light from the stairway into the room too, so light sleepers (pardon the pun!) would generally struggle.
Kenya Comfort Hotel is at the cheaper end of the spectrum in Nairobi, and you certainly get what you pay for. Probably okay for a night, but not much more.
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