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“Good Security, Good Location” 3 of 5 stars
Review of Kenya Comfort Hotel

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Kenya Comfort Hotel
Ranked #70 of 156 Hotels in Nairobi
Abu Dhabi, United Arab Emirates
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good Security, Good Location”
3 of 5 stars Reviewed April 2, 2012

We stayed in a budget room on the second floor. We booked our room online, paying 95 USD, only to discover that it would have been 75 USD if we paid at the hotel.

The rooms were small and had thin walls. We originally had a room along the street and it was really loud. We had to ask to have our room changed, which they did because we had not "used" it yet. Room had no A/C. Had windows but did not have screens so we were hesitant to keep them open due to bugs and mosquitoes.

They had good security with safe deposit boxes located on the 3rd floor.

We liked the location. There was easy access to food, bank and shopping. Check out City Market which is a 5 minute walk away to bargain for souvenirs.

Room Tip: Room that is not along the street.
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  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank hannnahk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
    17
    59
    75
    28
    15
See reviews for
11
65
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Brookmans Park, United Kingdom
Level Contributor
497 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
4 of 5 stars Reviewed January 25, 2012

This is a great Nairobi hotel. If you want somewhere Western look elsewhere. When I was dropped off I had my doubts, but as soon as I entered the lobby, met the staff, was escorted to my room I felt at home. This place encapsulates African charm, efficiency and friendliness. Granted it could do with being refurbished, but that might take away the magic. In fact, take that back. Don't refurbish it. Leave it as it is. The staff are wonderful. Breakfast is great. Strong reliable WiFi in the rooms. Nice bar showing English Premier League matches and serving meals as you watch. The local beer,Tusker, is more than acceptable, and round the corner is a great supermarket and pizza place (on Terrific Tuesday you get two for the price of one - try the veggie, superb). My room was cleaned spotless every day. Looked like nobody had been there before. Didn't see one bug, which is always important for me. So the only warning is this: if you want plastic, sanitised conditions you may not enjoy the Kenya Comfort, however, if you want to feel at home as a guest of Africa's finest hospitality from the moment you arrive, then the Kenya Comfort is the place.

Room Tip: I had room 603 which had air con. It was on the front and some people advised against this because o...
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  • Stayed January 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank breweruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 13, 2012

Kenya Comfort was really nice.... we spent three nights here in Jan 2012. The staff were awesome.... Martin, Fred, Walter, Jackie and all the rest whose names i did not master. All of you are very nice workers. I will always stay at Kenya comfort whenever i am in Kenya

  • Stayed January 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank josh l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slovakia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed January 8, 2012

This hotel was not bad, so normal. You can stay here for couple of nights without any harm, maybe slightly disgusted from the room, furniture and bathroom. But you won’t enjoy it at all. Don’t expect anything like in three star Europe hotels. It was, if I close one eye, like the worst one star hotel, but with the price of the good four almost five star hotel.
The location was quite good, to close to see the city by walking, so there was no need to take taxi if you want to go to the Kenyatta International Conference Centre or other tourist attractions close to this. Also very good supermarket is just a couple of meters from the hotel.
But the hotel – breakfast was quite bad, or maybe we just were not used to these tastes. The room: very small, not in good conditions, quite old and used furniture, bed sheets, pillows, mattresses etc. To flush the toilet properly was really big deal. It was almost impossible so we almost broke the flush a couple of times. Our second room (after we came back from safari) did not flush at all. We asked for another room and they change it without any problems.
So to compare all this with the hotel price, we would not go back to this hotel at any rate. For the same price, it must be something better in Nairobi.

  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank SepsiSlovakia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Dublin, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 2, 2012

This place is well located and secure (which we quickly realized is important in Nairobi - even the pizza place next door had security issues), but not worth anything like the price. We booked a superior room - the most expensive of our three week stay in Africa - hoping for a little luxury before flying home. The rooms are just about big enough for a double bed (we couldn't open the door with our luggage in place), and have no fan or air conditioning. The water only warmed up after running the tap for long periods and at times didn't work at all. Certainly no better than a genuine budget option, which this doesn't price itself as.

Most of the noise in the corridor in the morning seemed to come from cleaning staff (who actually knocked on the door on our first morning to ask if we were 'extended our stay' - we were asleep, and had already booked a second night, as well as having a 'do not disturb' sign on the door.)

The breakfast is pretty poor, and the restaurant takes an extremely long time to produce meals that are ordered even slightly off peak (so the 24 hour thing isn't actually all that useful). It's not an awful place at all, it's just relative to the price, you could get a lot more (we stayed in much nicer places for less than half the price), and the service was fine but disorganised when it came to quite a few things. The steam room was laughable - room temperature, and directly next door to the conference room through clear glass. The men's toilet in the restaurant also has a view of the kitchen through opaque glass, which is pretty odd.

You could do worse, but it's not worth the money. Read a few other reviews here for the replies from the hotel, too - the endless excuses will give an idea.

  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank hvc27052011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed December 21, 2011

I stayed at KC with a couple of people for a few nights before heading out on our next leg of our trip. The KC is a great starter hotel in Kenya because there are lots of food options literally on the same block, it's around the corner from nakumat, and it's a couple blocks from a java house. They have several computers for you to use (they charge a fee), but offer free wifi. There's also a bar and restaurant which I don't recommend. Breakfast was awful and you'd save yourself some disappointment if you walked the 4 blocks to Java House.

pros: comfy bed, big windows, ultra safe.
cons: noise level is a little high on rooms that face monrovia, the shower isn't separated from the rest of the bathroom. seriously, it's just curtained off from the sink which makes the entire bathroom a drain.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank LovelyLudwig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, Massachusetts
1 review
3 of 5 stars Reviewed November 24, 2011

I disagree with one reviewer who recommended Hotel Kipepeo. The staff at the hotel will tell you that their credit card system is not working so that you pay in cash. You don't wanna do that if you want to leave a trail of where you went...just in case...Kenya Comfort Hotel is just fine if you are out for just accommodation without fancy extras.They accept most major credit cards too :)

  • Stayed December 2010, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank muhia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kchensuites, General Manager at Kenya Comfort Hotel, responded to this review, November 29, 2011
Thank you for taking your time to let the rest know the true picture.
Our mission is to make our guest’s stay a memorable one by being a better destination being far away from home.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kenya Comfort Hotel

Property: Kenya Comfort Hotel
Address: Monrovia Street & Muindi Mbingu, Nairobi 30425, Kenya
Location: Kenya > Nairobi
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #70 of 156 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Kenya Comfort Hotel 1.5*
Number of rooms: 91
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