I have stayed at this hotel three times now on short (Workshops) and long business trips and the rooms I luckily get have been amazing. I got an upgrade on my recent stay , maybe coz of being a regular or not but their business suite is quite good. Esp that its got a sauna ! The staff on the other hand are willing to go an extra mile and help. I preferred having a different choice of fruits in the fruit basket in the room and the change was effected immediately. Somehow I find the staff quite friendly, from the guards, reception and the waiters. I think its upto one to smile and start conversation. Good location as one can either catch a taxi, or if you want to try the local public transport, there is a near bustop for busses and matatus. also since its opposite one of the main private hospitals, its quite helpful for a frequent traveler. Unfortunately I feel sick on my trip back from Somalia and after a day of struggling with fever, I just walked to Nairobi hospital and the treatment was spot on!
The only down part is that to use the fitness centre one has to pay extra, which is quite a shame as it should be complimentary to the room comparably with similar hotels in Nairobi.
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