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Reviewed 3 weeks ago via mobile

Azure Hotel was most comfortable and the staff were excellent. Thanks to the entire staff for making our team feel at home in Nairobi. Jeff was amazing as the manager, and assisted one of our team members who fell ill.

Date of stay: September 2019
Trip type: Traveled on business
Thank Ruth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geffry12, Rooms Division Manager at Azure Hotel Nairobi, responded to this reviewResponded 2 weeks ago

Dear Ruth,

Thank you for taking the time to share your views about our services and for always choosing Azure Hotel Nairobi as your preferred choice of accommodation.

It is our constant endeavor to ensure that our guest experience the finest of services.

We will surely share your sentiments with all the associates and acknowledge them for their high level of service that made your stay and colleagues' memorable.

Once again, we thank you for your comments and look forward to having you with us soon.

Best Regards,

Geffry N

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I stayed 2 nights in this hotel for the first time and I have nothing special to talk about. The room is spacious, the wifi is very fast and efficient, the amenities are somewhat satisfactory level. The AC in my room refused to stop, so i had to put it at a higher temp to keep myself from freezing, otherwise, location is very ideal in Westlands and the breakfast is of good value (I didn’t eat lunch or dinner there so can’t comment). As for its location and the convenience, I am sure I will be back there.

Date of stay: September 2019
Trip type: Traveled on business
Thank Banu_Altunbas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geffry N, Rooms Division Manager at Azure Hotel Nairobi, responded to this reviewResponded 3 weeks ago

Dear Banu_Altunbas,

Thank you for choosing Azure Hotel Nairobi as your preferred choice of hotel.

We would also like to thank you for your appreciation of our hotel location and services

Please accept my sincere apology for the inconvenience caused by the air conditioning,
We appreciate your feedback and will use the same to rectify our shortcomings.

Looking forward to welcoming you back at the hotel soon.

Regards,

Geffry N

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Rooms are nice but basic, breakfast is also basic, however, Indian food at the restaurant in the evening is great, they have an indian chef, so if you are on business trip and fancy good dinner, their restaurant is really good and prices are affordable.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank othmane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geffry N, Rooms Division Manager at Azure Hotel Nairobi, responded to this reviewResponded 4 weeks ago

Dear Othmane,

Thank you for taking the time to review and rate the hotel.

We are very pleased to read you had a great stay with us and were happy with the comfort of your room.

Thank you for also appreciating our restaurant selection, this is indeed a great plus for our guests who love to have Indian cuisine available within the hotel premises and the fair price.

Looking forward to hosting you back.

Regards,

Geffry N

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Reviewed September 8, 2019 via mobile

The service is very good and special. They make feel unique and at home. Wonderful stay! I will recomend it for sure. I will come again. The food is good. The waiters and clerk are very special and respectful.

Date of stay: September 2019
Thank svdn1708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geffry N, Rooms Division Manager at Azure Hotel Nairobi, responded to this reviewResponded September 11, 2019

Dear Guest,

Thank you for visiting Azure and taking the time to give us a review. We are glad to know you had a wonderful stay. It is what we intended for you, and always for all our guests. Your review motivates us to keep offering this kind of service. Thank you for your comments on the food and waters.

We look forward to hosting you again soon.

On behalf of the team
Geffry Ndayi- Rooms Division Manager.

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Reviewed September 6, 2019 via mobile

During our visit to Nairobi from 13-17th Aug we were accommodated at Azure Hotel. Thanks to Amelia (Front office) and Roxanne (Restraunt) for a good customer service. I really felt at home

Regards
Chrispine Nantchengwa

Date of stay: August 2019
Trip type: Traveled on business
Thank Crispine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geffry N, Rooms Division Manager at Azure Hotel Nairobi, responded to this reviewResponded September 7, 2019

Dear Crispine,

Thank you for choosing us to host you and taking the time, to write us a review. We are indeed pleased to read that you had a great stay at Azure. It is a result of our dedication to giving our guests memorable experiences while staying with us.

Thank you for noting the quality customer service that we have invested in all our associates. Your appreciation of our stars Amelia and Roxanne for making your stay memorable.

We look forward to hosting you again soon.

Regards,

Geffry N

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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