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“Amazing value for money.”
Review of The Heron Portico

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The Heron Portico
Ranked #5 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed January 22, 2014

Since many years we are using the Heron Hotel as a workshop location.

The team is extraordinarily friendly and we have to say there is almost nothing which is impossible.
Rooms are spacious and clean, friendly decorated with all amenities.
There is a fitness room, a café, tourist shop with cyber and a pool.

Location is excellent - you can reach the city centre very fast as well as Lavington/Kilimani/Hurlingham area.

Security is good - though we once heard of somebody´s bag being stolen and the security camera hasn´t been working at the time of the incident.

Restaurant and prices are good. You might want to order early though, it often takes a while to be prepared.

Breakfast could also be a bit improved, but there is already a very good variety of everything.

Room Tip: Block A (rooms starting with "1"): even though facing the road, hardly any noise and spaci...
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  • Stayed: July 2013, traveled on business
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Thank Pakatika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded January 28, 2014

Dear Guest,

Greetings from The Heron Portico!

We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff, scrumptious breakfast and dinner and other amenities at the hotel. We are pleased to know that we have been able to live to your expectations. Such comments have always been our strength as they motivate us to work harder and deliver better.

Looking forward to your next visit.

Regards
Sanjeev Tiwari
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 21, 2014

A bit off the city so the surrounding is calm, a bit too calm. The check in was nearly smooth. The room was neat but a tad too small for my liking. Watch out for the bathroom window/ ventilation. It opens towards the front corridor. So from a safety point of view ensure that it is latched when you go out. Also from a privacy point of view do take care when in the shower :-) There is a swimming pool too.

The restaurant is another story though. The buffet breakfast spread is functionally good but not lavish. The service time for getting my dinner on two consecutive days was too long. It took quite a bit of time for the waiter to get me the menu, then long enough again to get his attention to take my order and then quite long to get the food on table. About the food itself I do not write much in my reviews as tastes vary amongst readers. For me it was fine enough.

I had asked for a car from the hotel for a local ride. The request was dealt with very promptly and the charges were reasonable too. There is a small souvenir shop on premises. I did browse around but could not get tempted.

Summation is that it is a small compact hotel, functional and comfortable. Restaurant service speed has scope for improvement but that that observation can be disregarded as I come from Delhi where the life is at faster pace.

  • Stayed: January 2014, traveled on business
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1  Thank Bratin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded January 28, 2014

Dear Guest,

We are delighted that the level of service and the hotel ambiance was to your liking.

We take immense pride in training our staff so that our guests are delighted. Your comment on the services has been take up with concerned department and corrective measures have been done. Feedback from our guest encourages and motivates them to attain higher levels of perfection.

We look forward to the pleasure of your next stay with us.

Best Wishes and regards,

Sanjeev Tiwari
General Manager

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Reviewed January 15, 2014

I wish I had spent more than a night there. It is a lovely place and within walking distance to a lot of places. It is quiet and peaceful, for a place within central town area of Nairobi. The staff were friendly and helpful (not very common for Nairobi).
Food was great and the quality of sleep almost perfect (heat), despite having a fan in the room.
What I loved most was the wide choice for breakfast. I noticed that breakfast in East Africa can be quite a challenge.

  • Stayed: January 2014, traveled as a couple
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Thank Sandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded January 28, 2014

Dear Guest,

Greetings from The Heron Portico!

Thank you very much for your kind words. It is good to know that we have lived up to your expectations, also heartening to learn that you enjoyed your stay, while you were with us.

I will convey to the colleagues in front office, housekeeping, F&B service and kitchen about your appreciation of their services, which definitely will boost their morale.

It was our privilege to have you stay with us.

Kind Regards,

Sanjeev Tiwari
General Manager

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Reviewed January 14, 2014

Hotel and restaurant are good. I did not enjoy the swimmingpool because of the bad weather. Staff is nice and friendly. Standart room are ok even if a bit small. Price is good if you comparate with most of the hotel in Nairobi. There is a fitness room also. It is a safe place with safety men all day long. English breakfast only.

  • Stayed: November 2013, traveled on business
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Thank Bastien55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded January 28, 2014

Dear Guest,

Greetings from The Heron Portico!

Thank you for taking time to write down the review and sharing it with fellow travelers.

Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts.

Looking forward to your next visit.

Warm Regards
Sanjeev Tiwari
General Manager

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Reviewed January 10, 2014

Quiet and Excellent property; near to city center business location; with all facilities. The best is the buffet breakfast with choice of African, continental and Indian food options. I enjoyed most was the dinner sitting outside in the veranda with cool breeze of Nairobi and excellent service of the staff.

Room Tip: Quietness is best on upper floors with a nice view in the rooms facing front side of the road with g...
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  • Stayed: December 2013, traveled on business
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Thank sanjivkjetly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded January 14, 2014

Dear Guest,

Thank you for taking the time to share your wonderful feedback about The Heron Portico, Nairobi.

We are extremely delighted to have you as an “ambassador” for The Heron Portico.

It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for stay.

We look forward to welcoming you back ‘Home’ on your next trip to the city.

Warm regards

Sanjeev Tiwari
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014 via mobile

Had stayed here for a day during June 2012.beautiful location. Good facilities. Decent sized rooms. Though service is a bit slow here.
They offer pick up and drop services to airport for a reasonable charge

Stayed: January 2014, traveled on business
Thank karansunthankar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded January 7, 2014

Dear Guest,

It was a pleasure to have you stay at The Heron Portico, Nairobi and we thank you for sparing your valuable time to share your experience of your stay through TripAdvisor.

We are very happy to receive your feedback and to learn that you enjoyed your stay with us. The location of our hotel is indeed very nice. We are also happy to note that you enjoyed the facilities provided in the hotel. We have taken a note on service delivery.

Your feedback is very encouraging and inspiring.

We appreciate that you will always choose to stay at The Heron Portico, Nairobi on your future stays and we look forward to welcoming you back again and again.

Kind Regards

Sanjeev Tiwari

General Manager

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Reviewed November 10, 2013

In my last stay, i have experienced the best service and hospitality beyond my expectation. after the new management the hotel has been very much professional and take care of their guest very well.

Rooms

Room Tip: Ask for pool facing room.
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  • Stayed: October 2013, traveled on business
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Thank shailendra s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this reviewResponded November 14, 2013

Dear Guest,


It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Sanjeev Tiwari
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heron Portico

Address: Milimani Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Nairobi
#8 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Price Range: $85 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is a fine well-known Nairobi business hotel located 3 kilometres from the city center and about 18 kilometres from the Jomo Kenyatta International Airport. The hotel offers accommodation in 109 guest rooms and suites, and features several conference rooms, a fully equipped gym with outdoor swimming pool, free car parking, and a gift shop. The hotel has 3 restaurants and is known for its good food and beverage offerings from morning till evening. ... more   less 
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Also Known As:
Heron Hotel Nairobi

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