We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

“Amazing value for money.” 5 of 5 stars
Review of The Heron Portico

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Heron Portico
Ranked #11 of 156 Hotels in Nairobi
Certificate of Excellence
Berlin, Germany
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Amazing value for money.”
5 of 5 stars Reviewed January 22, 2014

Since many years we are using the Heron Hotel as a workshop location.

The team is extraordinarily friendly and we have to say there is almost nothing which is impossible.
Rooms are spacious and clean, friendly decorated with all amenities.
There is a fitness room, a café, tourist shop with cyber and a pool.

Location is excellent - you can reach the city centre very fast as well as Lavington/Kilimani/Hurlingham area.

Security is good - though we once heard of somebody´s bag being stolen and the security camera hasn´t been working at the time of the incident.

Restaurant and prices are good. You might want to order early though, it often takes a while to be prepared.

Breakfast could also be a bit improved, but there is already a very good variety of everything.

Room Tip: Block A (rooms starting with "1"): even though facing the road, hardly any noise and spaci...
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pakatika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, January 28, 2014
Dear Guest,

Greetings from The Heron Portico!

We wholeheartedly thank you for penning down beautiful lines of appreciation for our hotel and its amenities. We are happy to know that you had pacifying stay at our property. We are pleased to know that you liked our well appointed rooms, cleanliness at the hotel, Friendliness and courtesy of the staff, scrumptious breakfast and dinner and other amenities at the hotel. We are pleased to know that we have been able to live to your expectations. Such comments have always been our strength as they motivate us to work harder and deliver better.

Looking forward to your next visit.

Regards
Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

323 reviews from our community

Traveler rating
    135
    136
    36
    13
    3
See reviews for
30
40
38
166
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Gurgaon, India
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed January 21, 2014

A bit off the city so the surrounding is calm, a bit too calm. The check in was nearly smooth. The room was neat but a tad too small for my liking. Watch out for the bathroom window/ ventilation. It opens towards the front corridor. So from a safety point of view ensure that it is latched when you go out. Also from a privacy point of view do take care when in the shower :-) There is a swimming pool too.

The restaurant is another story though. The buffet breakfast spread is functionally good but not lavish. The service time for getting my dinner on two consecutive days was too long. It took quite a bit of time for the waiter to get me the menu, then long enough again to get his attention to take my order and then quite long to get the food on table. About the food itself I do not write much in my reviews as tastes vary amongst readers. For me it was fine enough.

I had asked for a car from the hotel for a local ride. The request was dealt with very promptly and the charges were reasonable too. There is a small souvenir shop on premises. I did browse around but could not get tempted.

Summation is that it is a small compact hotel, functional and comfortable. Restaurant service speed has scope for improvement but that that observation can be disregarded as I come from Delhi where the life is at faster pace.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank bratin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, January 28, 2014
Dear Guest,

We are delighted that the level of service and the hotel ambiance was to your liking.

We take immense pride in training our staff so that our guests are delighted. Your comment on the services has been take up with concerned department and corrective measures have been done. Feedback from our guest encourages and motivates them to attain higher levels of perfection.

We look forward to the pleasure of your next stay with us.

Best Wishes and regards,

Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arusha, Tanzania
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed January 15, 2014

I wish I had spent more than a night there. It is a lovely place and within walking distance to a lot of places. It is quiet and peaceful, for a place within central town area of Nairobi. The staff were friendly and helpful (not very common for Nairobi).
Food was great and the quality of sleep almost perfect (heat), despite having a fan in the room.
What I loved most was the wide choice for breakfast. I noticed that breakfast in East Africa can be quite a challenge.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, January 28, 2014
Dear Guest,

Greetings from The Heron Portico!

Thank you very much for your kind words. It is good to know that we have lived up to your expectations, also heartening to learn that you enjoyed your stay, while you were with us.

I will convey to the colleagues in front office, housekeeping, F&B service and kitchen about your appreciation of their services, which definitely will boost their morale.

It was our privilege to have you stay with us.

Kind Regards,

Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zaragoza, Spain
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed January 14, 2014

Hotel and restaurant are good. I did not enjoy the swimmingpool because of the bad weather. Staff is nice and friendly. Standart room are ok even if a bit small. Price is good if you comparate with most of the hotel in Nairobi. There is a fitness room also. It is a safe place with safety men all day long. English breakfast only.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bastien55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, January 28, 2014
Dear Guest,

Greetings from The Heron Portico!

Thank you for taking time to write down the review and sharing it with fellow travelers.

Your feedback is very encouraging and I have shared it with the entire team. They are delighted that you had a wonderful stay in all aspects and are thrilled on being appreciated for their efforts.

Looking forward to your next visit.

Warm Regards
Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 10, 2014

Quiet and Excellent property; near to city center business location; with all facilities. The best is the buffet breakfast with choice of African, continental and Indian food options. I enjoyed most was the dinner sitting outside in the veranda with cool breeze of Nairobi and excellent service of the staff.

Room Tip: Quietness is best on upper floors with a nice view in the rooms facing front side of the road with g...
See more room tips
  • Stayed December 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank sanjivkjetly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, January 14, 2014
Dear Guest,

Thank you for taking the time to share your wonderful feedback about The Heron Portico, Nairobi.

We are extremely delighted to have you as an “ambassador” for The Heron Portico.

It is indeed a true pleasure to read that you had a wonderful time with us and that you highly recommend all guests to try our hotel for stay.

We look forward to welcoming you back ‘Home’ on your next trip to the city.

Warm regards

Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed January 6, 2014 via mobile

Had stayed here for a day during June 2012.beautiful location. Good facilities. Decent sized rooms. Though service is a bit slow here.
They offer pick up and drop services to airport for a reasonable charge

Stayed January 2014, traveled on business
Helpful?
Thank karansunthankar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, January 7, 2014
Dear Guest,

It was a pleasure to have you stay at The Heron Portico, Nairobi and we thank you for sparing your valuable time to share your experience of your stay through TripAdvisor.

We are very happy to receive your feedback and to learn that you enjoyed your stay with us. The location of our hotel is indeed very nice. We are also happy to note that you enjoyed the facilities provided in the hotel. We have taken a note on service delivery.

Your feedback is very encouraging and inspiring.

We appreciate that you will always choose to stay at The Heron Portico, Nairobi on your future stays and we look forward to welcoming you back again and again.

Kind Regards

Sanjeev Tiwari

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
1 review
5 of 5 stars Reviewed November 10, 2013

In my last stay, i have experienced the best service and hospitality beyond my expectation. after the new management the hotel has been very much professional and take care of their guest very well.

Rooms

Room Tip: Ask for pool facing room.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank shailendra s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanjeev t, General Manager at The Heron Portico, responded to this review, November 14, 2013
Dear Guest,


It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were to your liking and expectation

Thank you for recommending us and we look forward to welcome you back at the hotel.

Best regards,

Sanjeev Tiwari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Sarova Stanley
#6 of 156 in Nairobi
4.5 of 5 stars 957 reviews
Upper Hill Estate
Sarova Panafric
Sarova Panafric
#14 of 156 in Nairobi
4.0 of 5 stars 683 reviews
Show Prices
Show Prices
Show Prices
Fairview Hotel
#8 of 156 in Nairobi
4.5 of 5 stars 1,139 reviews
Nairobi Central Business District
Best Western Plus Meridian Hotel
Fairmont The Norfolk
#3 of 156 in Nairobi
4.5 of 5 stars 811 reviews
Show Prices
Show Prices
Show Prices

Been to The Heron Portico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Heron Portico

Property: The Heron Portico
Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
#14 Best Value Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Hotwire, Odigeo, Travelocity and Priceline so you can book your The Heron Portico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heron Hotel Nairobi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing