I really enjoy staying at the Heron Hotel during my visits to Nairobi. Nice welcome pick up at the airport, efficient check in by friendly reception staff and nice spacious rooms for a pocket friendly price.
The hotel is now under new management and a few rough edges have clearly been polished. Staff is being trained and issues addressed more efficiently. However they still have an issue with their locks. I lost my key card and could not get a replacement. Had to be accompanied every time back to my room by a bell boy...not very nice. Hope they solve this before I come back.
Food quality in the restaurant is good, however the breakfast buffet is very limited. They could do a little more for breakfast.
I used the hotel laundry services and was pleasantly surprised to see all my laundry was returned and nothing damaged, good job!
I will be back!
- Official Description (provided by the hotel):
- The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more less
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- Also Known As:
- Heron Hotel Nairobi