I was on a Business Trip to NBO & stayed in this hotel, the reason for choosing was primarily "the location". Very close to the places we had most of our work. Arrival & check-in was OK. We had pre-booked through a local agent in Ahmedabad, India and the rooms allotted were probably the worst. may be that is how they allot rooms when we book online or through an agent.
Well, finally after some argument with the guy at the desk - my upgraded to Junior Suit : Quite Good a room and I requested for a standard room with a reasonable view of the town and a bath with a proper door which would not fall off. The room assigned to me earlier has a unhinged bath door, that too a Glass Door :) - I did not want to visit a hospital in Nairobi
Finally, I was given a pleasant and calm room on the 5th floor. Staff was co-operative, over all experience was good. Would like to mention "Tom" - the porter, exceptional guy, he tried to take every extra step to ensure our stay was in comfort.
The place is very well ventilated and does not give you a typical hotel feel, in fact there are some silent corners which will make you feel like you are home. The pool side is fantastic but they don't serve drinks / food stuff there. Overall the place gives you a medieval, rustic feeling with loads of comfort. Food is OK, I being an Asian could not savor much. But not their fault as they cannot change their menu for an Individual.
The Cafe was however, lovely - they would actually do that little more to ensure you relish your food / snacks.
I was very disappointed with the room service & Internet. Both were sluggish, for any help one had to call multiple times.
If you wish to stay in Heron while in Nairobi, make sure you ask for rooms on 2nd - 4th floors even if you have booked online. You can even ask for some discounts if you book directly I am sure the hotel would love to have you on board and would care to offer a good deal.
- Official Description (provided by the hotel):
- The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more less
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- Also Known As:
- Heron Hotel Nairobi