We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Hideaway”
Review of The Heron Portico

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Heron Portico
Ranked #5 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed November 28, 2012

I stayed here while in Nairobi for work. I checked the website beforehand and was not very impressed with the pictures, so I was not expecting much. Therefore, when I got to Heron Hotel, I thought surely there was a mistake.

The facade was elegant and the reception sophisticated with predominantly wood decor. My room was tastefully furnished, very clean and comfortable. There didn't appear to be any air conditioning, but the weather was cool when I visited, so that wasn't a problem. However, it might have been different during hotter weather.

My main problem with the room was the design of the shower, which led to a lot of water leaking onto the floor. It was not all a pretty sight after each shower time.

The restaurant food was delicious, though pretty expensive as hotel meals tend to be. The Heron Hotel is located in a quiet area of Nairobi, although the more vibrant downtown is a mere 15 minutes away by car. The fitness centre was not yet open when I stayed there, although I got to look at it and could see that it would be a great facility, with more space and equipment than the average hotel gym.

It is a good place to stay if you want a comfortable, quiet hotel, which is not too far from the buzz of the city centre. I would suggest however that the hotel gets itself a better website.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MsOreoluwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (543)
Traveler rating
Traveler type
Time of year
Language
  • More languages

447 - 453 of 543 reviews

Reviewed November 21, 2012

The rooms are large,beds extremely comfortable. Shower is big and the water pressure is nice. Service from everyone in hotel is excellent. Seems like a change of management. Very close to CBD.Buffet breakfast was OK, can have some more variety.

Room Tip: Ask for block C room.
See more room tips
  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ganeshan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

Had lunch at the terrace of the main restaurant on a sunday afternoon,the grilled chix pizza that ma son ordered was very well done oven baked n sumptuous n ma Poussin chix very well marinated n spicy its worth trying while u visit the hotel ....and not forgetting the waiters are very attentive to detail and courteous same as the reservation manager who will welcome u with open arms....n the public areas esp..the ladies washrooms r very clean....will visit soon
I recommend the Deluxe rooms for accommodation....

Room Tip: I recommend the Deluxe rooms for accommodation....pool facing
See more room tips
  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2012

We stayed at the Heron Hotel for just one night before our safari. The room was clean and comfortable and the staff were excellent. We ate in the restaurant that evening and there was a good choice of food. Our meal was great. The hotel also has excellent security and the only downside is, its a little bit out of the centre.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

Its generally a good hotel quiet, walking distance from/to town, safe due to its proximity to a police station but poor service especially with the rude waiteress at the terrace and the night receptionist

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank blakotton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2012

I am not sure how much my client paid for this hotel but the deluxe room I stayed in was large had a microwave kitchenette and had a good size bathroom. This would be a good 3* property and perhaps fall short for a four star with it's only bar and restaurant that has no concept of service. The staff is polite and easy but that does not add up to good service. Simple things like bottled water took ten minutes to be served. The breakfast and food at the restaurant is average and mundane. Good showers, although I had to let a lot of water run before I got hot water, Clean towels and linen. This would be a good hotel if the pricing is about $80 a night, anything above this would earn negative points.

Room Tip: Deluxe rooms are a good choice.
See more room tips
  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dravidiantraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

Excellent hotel best location in Nairobi.
Heron hotel is oasis of tranquillity in the middle of busy city.
The staff and management is friendly, excellent food quality.
I stayed 6 nights on business trip and found home away from home. Every time I come to Nairobi I will stay there.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hotice_tango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Nairobi Central Business District
Best Western Plus Meridian Hotel
Sarova Stanley
#7 of 169 in Nairobi
1,199 reviews
Upper Hill Estate
Sarova Panafric
Sarova Panafric
#22 of 169 in Nairobi
776 reviews
Show Prices
Show Prices
Show Prices
Fairview Hotel
#3 of 169 in Nairobi
1,312 reviews
Highridge
Tribe Hotel
Tribe Hotel
#4 of 169 in Nairobi
986 reviews
Show Prices
Show Prices
Show Prices

Been to The Heron Portico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Heron Portico

Address: Milimani Road, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Nairobi
#9 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Price Range: $89 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is a fine well-known Nairobi business hotel located 3 kilometres from the city center and about 18 kilometres from the Jomo Kenyatta International Airport. The hotel offers accommodation in 109 guest rooms and suites, and features several conference rooms, a fully equipped gym with outdoor swimming pool, free car parking, and a gift shop. The hotel has 3 restaurants and is known for its good food and beverage offerings from morning till evening. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Travelocity, Orbitz, Hotwire, Agoda, Evoline ltd, getaroom.com, TripOnline SA, HotelQuickly and Cancelon so you can book your The Heron Portico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heron Hotel Nairobi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing