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“Great hotel”
Review of The Heron Portico

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The Heron Portico
Ranked #7 of 167 Hotels in Nairobi
Certificate of Excellence
Reviewed November 11, 2012

We stayed at the Heron Hotel for just one night before our safari. The room was clean and comfortable and the staff were excellent. We ate in the restaurant that evening and there was a good choice of food. Our meal was great. The hotel also has excellent security and the only downside is, its a little bit out of the centre.

  • Stayed: August 2012, traveled with family
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Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 9, 2012

Its generally a good hotel quiet, walking distance from/to town, safe due to its proximity to a police station but poor service especially with the rude waiteress at the terrace and the night receptionist

  • Stayed: November 2012
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Thank blakotton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2012

I am not sure how much my client paid for this hotel but the deluxe room I stayed in was large had a microwave kitchenette and had a good size bathroom. This would be a good 3* property and perhaps fall short for a four star with it's only bar and restaurant that has no concept of service. The staff is polite and easy but that does not add up to good service. Simple things like bottled water took ten minutes to be served. The breakfast and food at the restaurant is average and mundane. Good showers, although I had to let a lot of water run before I got hot water, Clean towels and linen. This would be a good hotel if the pricing is about $80 a night, anything above this would earn negative points.

Room Tip: Deluxe rooms are a good choice.
  • Stayed: October 2012, traveled on business
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1  Thank Dravidiantraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

Excellent hotel best location in Nairobi.
Heron hotel is oasis of tranquillity in the middle of busy city.
The staff and management is friendly, excellent food quality.
I stayed 6 nights on business trip and found home away from home. Every time I come to Nairobi I will stay there.

  • Stayed: October 2012, traveled on business
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Thank hotice_tango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

We decided to stay at The Heron based on poor reports of the nearby Kivi (that wasn't so bad as reviews we'd read) where we were booked in prior to starting a safari with Intrepid and overall positive reports of The Heron. We made our booking well ahead and found David very efficient in replying to emails. Somehow our pick-up at the airport didn't happen but that was easily rectified by hiring a taxi. We found the staff friendly and helpful, the standard room was a comfortable size, very clean and nicely furnished while the little trouble with the plumbing was soon rectified. We didn't notice any air con. so it may be hot during the hot weather. We found the breakfast (included) was a good standard with more than sufficient variety for a 3 and a half star hotel. I see some complaints in other reviews about the serving staff but we had none of concern. I was told that serving time for meals in Nairobi could be painfully long but we never had that problem in the restaurant. The coffee shop was sometimes slow on meals but not so bad and considering it isn't usually busy with customers apart for drinks, then I can understand why there is only a small staff. We also found during our total of 7 nights stay, including in between trips, we enjoyed a variety of excellent meals in the restaurant. Overall we were very happy with our stays at the Heron and liked the decor and atmosphere. Leaving bags in between trips of 2 weeks duration was no problem. We were pleasantly surprised at the size of the pool and it's pleasant surrounds. Just make sure someone has the key for the change rooms. If ever we return to Nairobi then we would certainly stay at The Heron again. It's a convenient 15 plus minutes walk or short taxi ride into the CBD if you want to go shopping or to another restaurant.

Room Tip: Avoid rooms near the lift. Rooms with views to the front and over the road are nicer and traffic noi...
  • Stayed: August 2012, traveled as a couple
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1  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

I recently stayed at the Heron Hotel during a week long conference and business trip. The hotel is ideally located if you are looking to avoid the massive traffic jams leading into the BDC of Nairobi. Nairobi traffic can be very bad.

The rooms are nice, modern and have all ameneties any business traveller might be looking for. Reception staff are friendly and helpfull.

The restaurant is average by any standards. Breakfast is very mediocre and restaurant service was very slow and uncoordinated. It took 3 waiters to get me a fork, a knife, service and they still got my order wrong! clearly there is a lack of supervision or training there. The a la carte menu is ok but nothing to wrtie home about. Room service is ok.

The room stewards are very friendly yet slightly slow on the information intake. Cleaning standards are ad hock. One day the toilet paper is there....the other day its gone...Same with the shampoo and soap.

In all I enjoyed my stay and since the location is very business inducive I will return but hope to see improved guest service.

Room Tip: Ask for the front rooms as the back rooms are smaller.
  • Stayed: September 2012, traveled on business
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Thank Frederic V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

We stayed here one night, during our safari trip with Eyes on Africa Safaris (which is a company we do not recommend booking with!). The hotel is spacious, pretty, well secured, and rooms are spacious and really clean. Our room was on the first floor with a big bed, a living space area (very nice, with two seats and a large flatscreen tv), large bathroom with bath and shower, large closet for clothes, and minibar. There is free wifi available, which works well (though connection might be lost several times, but after logging in again, you can surf the web again). Staff were very friendly and helpful in explaining how to get to places. Staff in restaurant was less on top of things, but still nice. Food in the restaurant (dinner time) was good and we enjoyed the terrace where you can have dinner. We had a kenyan burger with spicy chicken and avocado, and a beef dish. Both tasted very good. Breakfast is good with plenty of choice: cereals, breads, pancakes, eggs freshly baked for you, fruits etc. If ever going to Nairobi again, I would definitely stay here again. Compared to other hotels in the city, the value for money is also pretty good here.

  • Stayed: September 2012, traveled as a couple
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Thank InekeParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Heron Portico

Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Nairobi
#11 Best Value Hotel in Nairobi
#12 Business Hotel in Nairobi
Price Range: $80 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
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Also Known As:
Heron Hotel Nairobi

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