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“Great value for money in Nairobi” 4 of 5 stars
Review of The Heron Portico

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The Heron Portico
Ranked #9 of 156 Hotels in Nairobi
Certificate of Excellence
Karatu, Tanzania
Level Contributor
77 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Great value for money in Nairobi”
4 of 5 stars Reviewed September 23, 2011

I've stayed at this hotel several times although this was my first time this year and I think it improves with each visit. I've decided this is my hotel of choice in Nairobi. The Heron has many of the amenities of the much higher priced hotels in the area at a lot lower price. The location is good and if you use the Impala shuttle to Arusha the bus will come collect you. The staff were very accommodating and friendly although someone at breakfast was complaining about the service, I think he was stressed out to be truthful. The standards in Africa are just not the same as in Europe or North America and I found the service quite good for East Africa. The food is absolutely fine, in the evening you can dine outside which is nice. The breakfast choices are very good, they have several healthy options. The pool looked great although I didn't use it. There's a sauna also not tried and I noticed the new coffee shop but I didn't go check it out. The front desk staff were especially helpful. The rooms are perfectly adequate. I had no complaints whatsoever.

Room Tip: Be sure to bring a connection cable for your computer as the rooms do not have wi-fi
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  • Stayed September 2011, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank auroraafrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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341 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
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English first
syracuse, ny USA
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 13, 2011

when i work in kenya, i usually stay at the heron while traveling through nairobi. the staff is very friendly, and the accommodations nice. there are some problems with the plumbing (shower doesn't drain well) and i've experienced issues with the internet. the staff will do anything in their power to help you - just ask! the restaurant and cafe both offer a good selection and excellent staff. don't be in a hurry, though, as it is typical in kenya to do things slowly. pole, pole they say. there is a business center with paid internet usage (although internet is in the rooms as well), and a nice souvenir shop.

Room Tip: make sure you ask for a room with working internet if you want to plug in.
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  • Stayed May 2011, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank jacki_scott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed September 4, 2011

Stayed here for two nights and it is perfectly adequate. Its clean however we had them arrange a taxi for us from the airport and they completely overcharged us by about four times the going rate and the price of the rooms is very expensive for what you receive. If it was cheaper it would have been fine it was just very expensive for what it is. There is also a slightly eerie feel to the place and I was glad to leave it.

  • Stayed August 2011, traveled with friends
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
Helpful?
Thank coco55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level Contributor
111 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed August 28, 2011

This is a charming hotel with the friendliest staff. The rooms are extremely clean and tidy, the restaurant's food is delicious and the location is perfect. Security is also great. Thanks Steve for keeping it under control.
We thank you all for a pleasant stay. This will be my home away from home every time I'm in Nairobi. Dominic, thanks for keeping your eye out on the boys lol

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank sunnysab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watford, United Kingdom
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 17, 2011

We flew and stayed here on the first leg of a longer trip. Most importantly, we wanted something that was cheap and OK and it was cheap and much better than OK. I've not stayed in anything really upscale in Africa so maybe I'm unduly pessimistic, about what a high-end place might deliver but the Heron was great. Good response to email enquiry, efficient pick-up at the airport and nice restaurant and good place to acclimatise. On a non-hotel note, remember Nairobi is at altitude so it was surprisingly cold in July. If you are arriving and want something safe and reasonable, this is it.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank the5foleys2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
3 of 5 stars Reviewed August 15, 2011

Rooms a bit on the small side and noisy, but clean. Facilities were good and staff were very helpful. Restaurant a bit on the expensive side for Nairobi but food was tasty.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jasper301152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
209 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed August 7, 2011

We stayed at The Heron (Court) Hotel on our way back from The Mara on route to Mombasa. The hotel was KSH11,000 per double room. We had 3 double rooms between us.
The restaurant was average. There were may items on the menu, but when ordering, much was not available for dinner. Breakfast was good, with lots of variety.
We did not find the staff as friendly or accomodating as we had experienced elsewhere on our 2 week trip. Staff in the coffee shop were much more friendly.
The rooms were clean and well equipped. We had adjoining rooms that had connecting doors which was grreat as we had kids with us.
Unfortunately, the boiler broke on the evening we arrived. We did not have hot water for the duration of our stay. The hotel would not negotiate a discount, but did agree to give us one of our 3 rooms as a late check out room for free. This would have typically been an additional 50%. We had to personally see the manager to arrange this though.
Good location, no A/C or wifi. Safe area, good taxi services. Good facilities. Coffee shop, gift shop, restaurant, business centre and swimming pool on site. Would consider staying here again when in Nairobi. On average good value for money but showing its age.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Punam71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Heron Portico

Property: The Heron Portico
Address: Milimani Road, Opp. Provincial Police Headquarters | P. O. Box 41848, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Nairobi
#12 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heron Portico 4*
Number of rooms: 108
Official Description (provided by the hotel):
The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more   less 
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Also Known As:
Heron Hotel Nairobi

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