Finding a good, clean and afforable place in Nairobi is difficult. The city is notorious for its overpriced dumps. The Heron is a fresh breather amidst all the dust and bustle and traffic jams typical of Nairobi. A real gem and because of its proximity easy to get to the airport.
On arrival I asked if breakfast was included in the price and if possible to deduct it from my account as I had to leave at 6 in the morning to catch an early flight. I was assured that breakfast would be served at 5:30 and was told that they do cater for all their customers and could trust them that breakfast would be served promptly.
The next morning I arrived at 5:30 to a cold, dark diningroom with no-one in sight. I went to the front desk and the clerk got on the phone and organised something but I was kept in the dark as to what. A security officer arrived and some more phone calls were made but needless to say that by 6 when my taxi arrived the diningroom was still dark and empty. I asked again if I was being refunded for breakfast and they told me to be patient because they will make sure I get my breakfast. I am still waiting.....A cup of coffee would have sufficed.
Would I stay there again? For sure! But next time I will make sure the chef gets a wake-up call too!
- Official Description (provided by the hotel):
- The Heron Portico is Nairobi's finest and best known business hotel located at a distance of 3 kilometers from the city center and about 18 kilometers from the Jomo Kenyatta International Airport. The hotel offers accommodations in 108 guest rooms and suites, outdoor swimming pool, Gym, Sauna, Steam room and Gift shop. The hotel is known for its food and beverage offerings, where drinks and meals are served continuously from morning till evening. ... more less
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- Also Known As:
- Heron Hotel Nairobi