Finding a good, clean and afforable place in Nairobi is difficult. The city is notorious for its overpriced dumps. The Heron is a fresh breather amidst all the dust and bustle and traffic jams typical of Nairobi. A real gem and because of its proximity easy to get to the airport.
On arrival I asked if breakfast was included in the price and if possible to deduct it from my account as I had to leave at 6 in the morning to catch an early flight. I was assured that breakfast would be served at 5:30 and was told that they do cater for all their customers and could trust them that breakfast would be served promptly.
The next morning I arrived at 5:30 to a cold, dark diningroom with no-one in sight. I went to the front desk and the clerk got on the phone and organised something but I was kept in the dark as to what. A security officer arrived and some more phone calls were made but needless to say that by 6 when my taxi arrived the diningroom was still dark and empty. I asked again if I was being refunded for breakfast and they told me to be patient because they will make sure I get my breakfast. I am still waiting.....A cup of coffee would have sufficed.
Would I stay there again? For sure! But next time I will make sure the chef gets a wake-up call too!
- Official Description (provided by the hotel):
- The Heron Portico is a fine well-known Nairobi business hotel located 3 kilometres from the city center and about 18 kilometres from the Jomo Kenyatta International Airport. The hotel offers accommodation in 109 guest rooms and suites, and features several conference rooms, a fully equipped gym with outdoor swimming pool, free car parking, and a gift shop. The hotel has 3 restaurants and is known for its good food and beverage offerings from morning till evening. ... more less
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- Also Known As:
- Heron Hotel Nairobi