I have visited this place since its inception and always enjoyed it. I took a friend there a couple of weeks ago as a climax to a holiday. We were both appalled at the state of the place. Filthy cages. Filthy glass fronts. Cages with obvious signs of lack of attention. e.g Things like sloughed skin obviously left to rot. (The feeling I got was that with the more venomous snakes the keepers were too frightened to go near their charges.) Crocodiles lie in tiny cages - alone for eternity. One crocodile had a dirty concrete water bowl with filthy water only 3 inches deep. Rubbish in the cages. There is a sign for a comments/complaints book, but no book there. There was no-one to talk to but a laconic collector of tickets on the gate who knew absolutely nothing about reptiles or their husbandry - or for that matter any line manager. DON'T GO THERE.
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