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“Very disappointed”
Review of Jamiat Hotel

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Jamiat Hotel
Ranked #137 of 164 Hotels in Nairobi
Chicago, Illinois
Level 5 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Very disappointed”
Reviewed October 24, 2008

First I must preface this review with the fact that this hotel is aggressively marketed on the hotel’s website to be a “four star luxury hotel,” and priced ($75/night for a single bed and breakfast) on par with the low-end rooms at the Hilton, I expected to find just that and quickly made a reservation thinking this would be a great deal.

I hopped in a taxi at the airport and the first warning sign was the fact that the driver had no idea where to go. Thank goodness I had a map of the place with me because he had to keep consulting it. When I arrived, security guards from the street helped carry my luggage up the two flights of stairs to the hotel. I’m not sure to who these guards belonged.. but they acted as though they belonged there. No doormen in this “luxury” establishment.

Well, the photo of the bed on the website is accurate, but a brick may be softer. There was no turn down service in this “luxury” establishment so I was forced to wrestle with the dirty mosquito net as the bed frame did not make it easy to use the net. The net was necessary – mosquitoes were all over the room. There was no air conditioning to repel the mosquitoes and the room was stifling hot. No screens made the opening of windows an impossibility. There wasn’t even a fan to help cool the room. Now, let’s launch into the things that you do not see in the photos on the website. Let’s start with the “sitting area.” Here, you can kick back and relax in a tiny chair covered in plastic watching the blank screen of the TV because it does not work. Want to sit on the balcony? Well, there’s no chair, it’s dirty, and the plaster is chipped and cracked. And the room where I was faced an alley.

Now let me launch into the bathroom. I stayed in a “superior” room so I can only imagine what you get in a standard. Shower was lukewarm at best but since the room was so hot, I didn’t really care. It was enclosed by a shower curtain which seemed unsanitary. Towels were placed over the top of the shower rod which seemed sort of gross and they felt like sandpaper. The bathroom was very small, had exposed plumbing and generally looked unfinished. There was a long hair dangling from the hair dryer.

Finally, I’ll move into my night. The room was stifling hot. It felt like Mombasa. The hotel is basically above a shopping mall so that the rooms surround the staircase descending into the mall. The noise was horrible both coming from the people hanging out down in the mall area (it was closed but the guards were talking there). There’s absolutely nothing to drown out the noise because you could literally jump from my room’s front door down onto the first floor of the mall. Even someone shuffling down the hall in flip flops echoed. The noise coming from the outside was worse. Even after taking an ambien, the noise from the cars outside woke me up at 4am.

I decided this was not the place for me and decided to pay a bit more and head over to the Stanley, my tried and true favorite. When I was packing up in the morning, I realized I dropped my mosquito repellant under the bed. I made the mistake of shining a flashlight under the bed to find it and the most disgusting things were found under the bed. I don’t think it had ever been cleaned under there. I’ll leave it up to your imagination. I packed my brand new white flip flops as the last thing and they were black on the bottoms… looked as though I had been outside.

This hotel is on the same level as the 680 and Meridian court. It wouldn’t be a place to go if you’re on a tight budget because it’s pretty expensive relatively speaking. If you are on a budget, there are a million places that are quieter, cleaner and nicer and far cheaper.

  • Liked — Nothing
  • Disliked — The lack of cleanliness, excessive noise and mosquitoes
  • Stayed October 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
munyithya, General Manager at Jamiat Hotel, responded to this review, December 10, 2008
Hallo Trip Advisor,

I wish to express my sincere appreciation to comments made by our visitors, it is through this kind of feedback that we will make Jamiat hotel the best place to stay in Nairobi.

While appreciating the guest concerns, i wish to assure the visitor that Jamiat has gone through a serious transformation on room refurbishment and staff trainings, it is rated among the best facilities in town a fact justified by the 100 percent bookings recorded in last three months.

I will appreciate more reviews to prove our unmarched quality of service delivery , clean environment , qualirty and clean linen comparable to 5 star hotels, staff friendliness and complete African hospitality jamiat touch.

I wish to welcomne all the readers and viewers for a discounted stay at the jamiat so that you can see for yourself why we are the best in town

Thank you for your support

Festus Munyithya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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15 reviews from our community

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Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Turkish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 2, 2007

The hotel is in down town Nairobi…. It is modern, new, safe and clean. It is on the second floor of a shopping center and has a very good security. The staffs are professional and friendly. It has very fast and reliable internet connection.
Overall I would say this is probably one of the best hotels I have ever stayed in. I highly recommend this hotel!

  • Liked — the room and customer service
  • Disliked — none
  • Stayed October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3 Thank mainahD_c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jamiat Hotel

Property: Jamiat Hotel
Address: Kimathi St & Tubman Road | Box 1588 - 00606, Nairobi 00606, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Hotel Style:
Ranked #137 of 164 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jamiat Hotel 3*
Number of rooms: 35
Official Description (provided by the hotel):
The new Jamiat Hotel is the latest addition of modern hotels in the city centre. Close proximity to international conference facilities, tea & coffee making facilities, internet access in all rooms, interconnecting rooms for families, fully fledged business, 260 seater multi theme City Hive restaurant, the only alcohol free residence in the city. Visit us and enjoy our unique hospitality concept and a five star experience in the most serene environment. ... more   less 
Also Known As:
Jamiat Hotel Nairobi

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