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“Inhumane Staff” 2 of 5 bubbles
Review of Parkside Hotel

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Parkside Hotel
Ranked #103 of 161 Hotels in Nairobi
Kampala, Uganda
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Inhumane Staff”
2 of 5 bubbles Reviewed January 30, 2012

The staff were completely inhumane. How could they treat an expectant mother in such a manner. Had paid up for an entire weeks stay but developed a complication and had to leave immediately. The staff however did not care to listen a bit as they rejected her pleas for a refund of even a single day.
Oh what a shame!!

  • Stayed January 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    1
    11
    28
    13
    3
See reviews for
7
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Kerteminde, Denmark
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed September 20, 2011

Parkside is a old but good budget hotel near the city center.
You are close to the market, Nakumat, bars and restaurants, and just outside do you find taxis and shuttles.
The rooms are small and clean, but some noise from the bar behind the hotel.
Staff was always friendly
Wouldn't stay here for a longer periode

Room Tip: Couldn't find any Wifi
See more room tips
  • Stayed September 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank IvanBraunDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
182 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 bubbles Reviewed September 8, 2011

We stayed in this hotel accidently because the nearby Delta which was originally booked for us happened to be full. Well, a double room in Delta cost us 80 USD another night and a double room in Parkside was only 2500 shilling (around 30 USD) and I did not find much difference in hotels quality; so I was even upset that we did not stay in Parkside from the beginning.

The location is great: central, secure, pleasant garden in front of hotel; nearby there are many cafes and shops and Nakumat supermarket 5 min walk away.
Our room was spacious (with two beds) and clean. The water in the shower was not very hot but maybe I did not manage to fix it properly. There is no breakfast, so we went to a cafe in the area, which was no problem at all. The staff seemed nice to me; the receptionist let us use her mobile phone to call our agent to inform that we changed the hotel; overall they were helpful.

For budget travellers I would definitely recommend this hotel.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank anchi100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craiova
Level Contributor
51 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed July 28, 2011

Parkside is a good budget hotel near the city center. You are close to the market, Nakumat, bars and restaurants . The rooms are small but clean, and they clean up the stairs and the hall every morning. You find just outside taxis, shuttles offices, forex, but don\t expect more than you pay.
Staff was always friendly

  • Stayed June 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank airamerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
104 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
3 of 5 bubbles Reviewed July 10, 2011

Upon first entering, the place looks like a dive. The entrance is small and it's easy to miss the sign. Corridor wasn't brightly lit and it's a pay-cash-in-advance type of place. It seemed rather full when I was there, with a steady stream of all sorts of people going in and out .

The rooms themselves had old furniture and very old linens but it was reasonably clean and there was more than enough space. There was a switch to turn on hot water for a shower. This basically made the freezing water not cold, but never actually got hot.

The downtown area is convenient for shopping, eating, bars, etc. but there are constant touts right outside the door. There's a really loud bar that plays music past midnight just behind the hotel. Reception was always professional and courteous and the guards were always friendly.

Overall, this isn't a bad choice for the price you pay. Wouldn't recommend it for a leisurely holiday but for a night or two it's not a bad option.

Stayed June 2011, traveled solo
Helpful?
1 Thank worldtraveller008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed June 25, 2011

Parkside Hotel is decent value for the money. The rooms are pretty comfortable, and the hot water is reliable. The staff, however, are a drawback: indifferent at best, surly at worst. There is a bar/restaurant next door which is VERY loud at night, with blaring music and the booming voices of boozy revelers, which is annoying. As far as I can tell, there isn't a hotel in this area that is not noisy at night, but Parkside was the noisiest of the three downtown hotels I've stayed in.

I'd stay at Parkside again, but it's not my first choice in downtown Nairobi, mostly because of the unfriendly staff and the amount of noise at night. However, I wouldn't tell anybody to stay away from Parkside: if you're on a budget and you want to stay downtown, it's a reasonable option.

  • Stayed July 2010, traveled solo
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank dumpendebat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitcat22
Level Contributor
106 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 bubbles Reviewed April 1, 2011

Desk staff could use some "hospitality classes" to develop a warm, welcoming demeanor. The cleaning staff are most kind and helpful should you have any issues. It's an old building, so don't expect new/fancy. But I always feel safe there, and I've stayed 6 or 8 times in the past few years.
Restaurant affiliate is immediately next door.
You can walk to the Norfolk Hotel if you want a taste of luxury but you won't find luxe at Parkside.

  • Stayed March 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Kitcat22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Parkside Hotel

Property: Parkside Hotel
Address: Monrovia Street, Nairobi 00100, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #103 of 161 Hotels in Nairobi
Price Range (Based on Average Rates): $
Number of rooms: 68
Official Description (provided by the hotel):
The operators of this comfortable mid-range hotel place great importance on the well-being of their guests with the reception being open around the clock. The hotel has a total of 68 rooms (28 single rooms, 20 double rooms). The hotel is located in direct proximity to the airport (5.0 km). Your accommodation is easy to reach as it is located directly adjacent to the motorway. Safes are available at reception and in your room to hold your valuables. There's no chance of boredom in this hotel. The hotel's casino and disco will cater for your entertainment needs. You can hire a car direct from the hotel, and park it on the hotel's car park during your stay. Feel free to enjoy room service or the wake-up facility when staying at the hotel. The hotel operates a suite of business facilities. All rooms have air conditioning, and also offer other facilities such as cable TV, Internet access and a hairdryer in the bathroom. Do you want to book a non-smoking room? Are you traveling with your family and do you need a cot? We will gladly cater for your wishes - please indicate them when booking your room. The minibar in your room contains many tasty things. Forget the worries of the day as you enjoy a relaxing massage. All kinds of delicacies can be served in the hotel's restaurant (with tables outdoors) and bistro, with specialties for vegetarians and diabetics, too. The hotel bar has a large selection of drinks for your enjoyment. ... more   less 
Also Known As:
Parkside Hotel Nairobi

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