We chose this hotel because of its central location. We stayed for 2 nights but with a night's break inbetween as we were visiting The Aberdares Park for one night. The first night's stay was OK, with helpful, friendly service, and copious amounts of really hot water. Our room was at the side and was quite quiet at night, but our friends' room was at the front and very noisy. Our room, however, had an over-bath shower which we didn't use in the evening as there was no shower curtain. We did use the shower in the morning and it flooded the bathroom, due to the lack of curtain. There was also no TV remote control in the room. The hotel stored our luggage whilst we went away for the one night, and then gave us different rooms when we returned. These rooms only had showers, and, whilst we had a curtain, our friends' didn't. We had 2 TV remotes this time, but no kettle and only one cup. These were supplied upon request by housekeeping. But the worst fault of all was when we tried to have a shower in the evening. The water was stone cold. We tried letting it run for a while, but still nothing, so we contacted Reception who told us to let it run! So we tried again, but nothing. Reception then told us that they had 'forgotten to switch on the boiler' so to wait 20 minutes. We waited, but still no hot water. This time Reception told us that the boiler was broken. We gave up and used a combination of cold water and hot water from the kettle to wash. Our friends also complained and were offered a move to a room on the 2nd floor where apparently the boiler was working (this was the floor we'd been on for the first night). By this time it was too late for us to be bothered to move, so we stuck where we were. Had we been offered the move in the first place, we would have accepted it. From reading other comments just now, it appears that lack of hot water is not a one-off occurrence so the story about a broken boiler seems disingenuous to say the least.
- Official Description (provided by the hotel):
- The Oakwood HotelThe Oakwood Hotel is a small exclusive and perfectly located property, in fact, it's ideal accommodation for guests who enjoy the hustle, bustle and non-stop night-life of Nairobi.The Oakwood resides in the Elite House. building, formally Livingstone House. The property was built in the 1950s and although it maintains its colonial Architect. ... more less
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- Also Known As:
- Oakwood Hotel Nairobi