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“No Pain at Waine” 5 of 5 stars
Review of House of Waine

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House of Waine
Ranked #13 of 156 Hotels in Nairobi
Certificate of Excellence
winchester
Level Contributor
198 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
“No Pain at Waine”
5 of 5 stars Reviewed January 14, 2009

This is a first class boutique hotel with superb service, excellent rooms with all the usual facilities. We particularly appreciated the comfortable beds. We were here at the end of a trip to Tanzania and Zanzibar and thoroughly enjoyed the style and luxury of the property. It is located about 60 mins from Nairobi airport in a secluded and secure residential area. The food was first class and all the staff are delightful. We would have liked to have stayed there longer. If I was in Nairobi again I would go straight there!

  • Stayed March 2008, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Business service (e.g., internet access)
Helpful?
Thank accipitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
    170
    46
    5
    0
    2
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54
102
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28
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • Dutch first
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English first
Boston, Massachusetts
Level Contributor
68 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed September 4, 2008

I hesitate to write this review after all the glowing reports on this site about the House of Waine.

My husband and I stayed here for four nights - both before and after our safari. We couldn't in all honesty rate it as highly as the other reviewers.

First of all, I should say that the hotel and the rooms were immaculate and kept in very good order. The rooms are its best asset and are very well equipped with TV, aircon, free minibar and extremely comfortable beds. They are spacious and those at the rear of the hotel have nice views of the gardens. The hotel is located in a pleasant, safe neighbourhood, is very secure and is near to a number of major attractions such as the Giraffe Centre and the Sheldrick elephant and rhino sanctuary.

We did have several problems though; firstly - noise. The property has parquet flooring throughout which is beautiful but seemed to have the effect of amplifying any noise throughout the hotel. At times (sometimes as early as 0530 and as late as 2300) there were banging and clattering sounds - which seemed particularly to be coming from the kitchen. We are not especially sensitive to noise but it did bother us here. Not very good if you are jet lagged or need an early night.

The other problem was the shower. I don't know if it was just that there were problems while we were there but the showers (in both rooms we stayed in) lurched from boiling hot to freezing within a matter of seconds and with virtually no warning. This made showering very difficult.

We were also not that impressed by the food - we weren't unwell or anything of that nature, but we had better food in our tented camp in the Masai Mara. We felt the cuts of meat were not always that good although the fish was always nice - in common with many places in Kenya. Breakfast was nice but we had a few problems with items that we had ordered not arriving.

The staff were very friendly and helpful - even arranging an early breakfast in our room before we left for our flight) but the hotel is expensive (particularly by Kenyan standards) and overall we didn't feel it did enough to justify the charge.

  • Liked — Excellent rooms and beds
  • Disliked — Showers, food and noise...
  • Stayed August 2008, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank Lucy_Jones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southern california
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed August 28, 2008

We stayed at the House of Waine before our safari and the day that we returned from our safari. We had 6 rooms. We had wonderful service. Nice clean rooms, comfortable beds with crisp white sheets. Hot showers with nice shower amenities. Food is very good, We had breakfast, lunch and dinner there. Good internet service which was nice to catch up on our return from 2 weeks on safari. Good tv, ditto from before. Beautiful pool and pool area. Close to 2 good interesting shopping spots easily reached by taxi. The staff is very friendly and helpful. We will definitely return.

  • Liked — Friendly, professional service. Comfortable rooms.
  • Disliked — Nothing
  • Stayed August 2008, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 4 of 5 stars
      Business service (e.g., internet access)
Helpful?
Thank smsbnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bognor regis
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 16, 2008

A Wonderful Hotel in Karen some 15 minutes drive from Jomo Kenyatta Airport.
The hotel is colonial style.
We stayed in the Saraha Room , it was large comfortable and the beds so inviting after a long flight.
The food was top class as were all the staff we encountered. A very warm welcome.The gardens and swimming pool were beautiful.
This is an ideal luxury stopover we used to recover from our long flight before our safari and again on the return leg.
In an ideal spot for a visit to The Giraffe Reserve and Elephant Orphanage.

  • Liked — Everything
  • Disliked — Nothing
  • Stayed July 2008
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank alison299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 17, 2008

House of Waine is in a beautiful location, with a pristine pool and gardens, an oasis for relaxing after a long flight or safari. You couldn't ask for a more pleasant, hospitable staff, who did everything they could to make our stay pleasant. At the beginning of our trip, we stayed in the Safari room, before setting out on our journey, and on returning they had us in the Manyatta room (manyatta is Maasai for 'home') - a thoughtful touch.
Rooms are impeccable and individually styled, but all have every convenience. Restaurant is first class, with delicious food.
We stayed just after the recent unrest, so business was quiet, and we sincerely hope things will pick up as tourists return to this fabulous country. I hope to return before too long.

  • Liked — Attractive, peaceful, great service, and authentic upscale African decor throughout
  • Disliked — Electricity occasionally gave out (not their fault, no doubt)
  • Stayed March 2008, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 4 of 5 stars
      Business service (e.g., internet access)
Helpful?
1 Thank CaroleSGlenRidge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netherlands
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 6, 2008

Perfect all around: food, rooms, service, etc. Very well maintained property, close to Wilson airport, Nairobi park etc. Easy to get to International airport, avoiding the City centre. Very safe area (Karen) and well guarded. Free internet in the room.

  • Liked — Quality
  • Disliked — Nothing
  • Stayed January 2008, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Business service (e.g., internet access)
Helpful?
2 Thank HaHa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about House of Waine

Property: House of Waine
Address: Masai Lane & Bogani Road | Karen, PO Box 25035, Nairobi 00603, Kenya
Location: Kenya > Nairobi
Hotel Style:
#1 Family Hotel in Nairobi
#1 Romantic Hotel in Nairobi
#9 Business Hotel in Nairobi
#13 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — House of Waine 4.5*
Number of rooms: 11
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Also Known As:
House Of Waine Hotel Nairobi
Hotel Of Waine
Of Waine Hotel

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