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“Expensive and Dated” 2 of 5 stars
Review of The Panari Hotel

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The Panari Hotel
Ranked #46 of 156 Hotels in Nairobi
sussex england
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Expensive and Dated”
2 of 5 stars Reviewed March 9, 2014

I stayed here a few times about 5 or 6 years ago and thought it was ok. Now it is dated, a mess there are cockroaches in the rooms, no hot water for a shower in the morning when I arrived. The only plus point is that is near to the airport. Staff ok. Restaurant on 2nd floor also ok and cheap. I would not go to this hotel again. Expensive and noisy. Pool only indoors, big and ok. Only outside 'Terrace' is facing the main road.

Room Tip: Try another hotel if you want a good room!
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  • Stayed March 2014, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank zarkava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Ronald Oromo - Sales & Marketing Manager at The Panari Hotel, responded to this review, March 11, 2014
Dear Guest,

Thank-you for writing to us, your feedback is greatly valued. While we regret that your stay this time was not satisfactory, we sincerely appreciate your choice to return to our hotel after quite a while. We are happy to take this earliest opportunity to respond to the concerns in regards to your stay with us.

The management has not only keenly noted your point of concern but has also addressed them. This is with a view of arriving at a long lasting solution to the points raised. On your concern about cockroaches in your room I am pleased to update you that a thorough inspection has been carried out and fumigation is underway. It is worth noting that we highly uphold quality standards to ensure customer satisfaction has been achieved. I wish to clarify that we have hot water available in all our rooms it is likely that there was a technical malfunction that evening which has been addressed.

We appreciate your observation about our proximity to the airport as well as your kind compliments about our staff and the restaurant.

We look forward to hosting you again in the near future.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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297 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Kampala, Uganda
Level Contributor
179 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed March 3, 2014

Been in this hotel twice, it's my employers choice to stay here for my transit in Nairobi.

After a long trip from southeast asia to east africa, I did sleep well, the cleanliness is magnificent and it is very worth it to stay here, nice staff.

Room Tip: Choose the rooms in front of the highway because you will see the wildlife....
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Scottie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Ronald Oromo - Sales & Marketing Manager at The Panari Hotel, responded to this review, March 9, 2014
Dear Guest,

It has been a pleasure hosting you again at the Panari hotel. We greatly appreciate your feedback which is a vital part of our progress.

At The Panari Hotel, we always endeavor to deliver quality services to our guests and to ensure guests’ satisfaction has been highly achieved.

We appreciate your comments about the cleanliness which is among our priorities in service delivery. We also thank you again for acknowledging our professional staff.

We sincerely look forward to welcoming you back to the Panari Hotel any time.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Julian's, Malta
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 19, 2014 via mobile

The Panari Hotel is close to the airport and the staff is extremely professional and helpful. The hotel is up to standard (best amongst other alternatives I have seen). The restaurant is well equipped and above average.
The negative side is the price. When paying this much in Europe you get more value for the money but some may say getting this quality in Africa is priceless. In summary good hotel that is recommended.

Stayed January 2014, traveled on business
Helpful?
Thank Nosferatu82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, January 20, 2014
Dear Guest,

It has been a pleasure hosting you at the Panari hotel. We greatly appreciate your feedback and strive to achieve the highest quality standards.

We are glad to note that you were satisfied with your overall experience and very delighted to hear from you that our staff were extremely professional and helpful. It is comments such as yours that make all effort at the Panari truly worthwhile.

We place great value in your patronage and look forward to welcoming you back to the Panari hotel in the near future.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, UK
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 13, 2014

I can't really review the main hotel as it's a long time since I stayed there. It was then comfortable, but overpriced. However, they now have a facility that some reviewers have asked for and after trying this twice, I am quite won over. This is the Black Gold Cafe. It serves snacks and drinks, but also has a full meals menu. We have tried chicken wings, steak, kebabs with curry sauce and found them all well cooked and nicely presented. The ambience is comfortable, though the room is a little too big to be cosy. The staff are excellent: efficient and very keen to help. Prices are reasonable, too. When this becomes better known it could well rise to a five star rating.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
1 Thank Asher6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, January 20, 2014
Dear Guest,

Thank you very much for choosing to stay at the Panari hotel after a long while. We greatly appreciate you writing to us and sharing your experience and feedback.

At the Panari hotel, we take pride in ensuring that our guests have a feeling of home away from home, with our main aim being guest satisfaction. We are delighted that you were won over with our Black Gold Cafe' that is known for roasted coffee, teas, light meals, smoothies and Desert.

The ambience at the Black Gold is breath taking and we are glad you had a personal experience of this. I will pass your compliments to the staff on their excellence, efficiency and being keen to help.

We look forward to welcoming you again at the Panari Hotel in the near future.

Kind regards,

Ronald Oromo | Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ibadan, Nigeria
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 10, 2014

Hotel has a Nice Over-View of the Outskirts of the City, which projects the Image that Kenya really has some Very Good Jungle Safari to Enjoy which we all have heard only from the People / or Read in the Travel Books.

Room Tip: Front side Rooms has Good OverView.
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  • Stayed September 2013, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank VickyMeenu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, January 14, 2014
Dear Guest,

Compliments of the new year from the Panari hotel. Its been a pleasure hosting you at the Panari hotel. We greatly appreciate your views and feedback and constantly strive to achieve the highest quality standards.

Our panoramic view of the national park from the Panari hotel is breath taking and we are delighted that you experienced this fast hand. We are glad to note that you were satisfied with your overall experience and you liked our location.

We sincerely look forward to welcoming you back to the Panari Hotel in the near future.

Warm regards,

Ronald Oromo | Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 17, 2013

I spent three night at Panari and I loved it. I honestly don't understand why some clients complain. The good people at Panari will go extra mile to please you. Keep it up Panari, I will be back for a week long stay next month. Bati

  • Stayed November 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Guracha23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, December 18, 2013
Dear Guest,

Your continued patronage and comments are a vital part for our growth, for which we are most grateful and thank you for taking time to share your valuable and wonderful experience and feedback with us.

Sincerely, it is comments such as yours that make all efforts at the Panari hotel truly worthwhile.
Our aim being guest satisfaction and quality delivery, we do take our guests very seriously and always hope to exceed their expectations, thus going the extra mile!

Once again thank you very much for taking time to write to us and we look forward to welcoming you again for your week long stay next month, at the Panari Hotel.

Happy Holidays!

Kind regards,

Ronald Oromo | Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
60 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed December 14, 2013

This was a very unassuming and not-so-pretentious hotel close to the airport that suited our needs for a comfortable and quiet night's sleep in a clean environment. The service was very good and friendly indeed with check-in greeted by a drink, hot towels and a big smile. The food in the restaurant (near the lobby) was filling and tasty, with enough variety if you were non-vegetarian, and didn't mind slightly everything slightly overcooked. The WiFi was not very strong in the rooms on the 5th floor and above (according to colleagues), but worked well enough in the lobby area. The conference rooms were excellent and security was top notch. The downside is that you feel like living in a shopping centre with excessive use of neon, tacky decorations and lots of beige and brown. That to one side, it was a pleasant enough stay for to make that early flight.

Room Tip: A room facing the main road will also offer views over Nairobi national park.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank aikoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managing Direct... ., Sales & Marketing Manager at The Panari Hotel, responded to this review, December 18, 2013
Dear Guest,

Thank you very much for choosing to stay with us at the Panari Hotel and for taking your valuable time to write to us. We greatly appreciate comments made by our guests and constantly strive to achieve the highest quality standards.

I am delighted to learn that you had a comfortable and quiet sleep in a clean environment, our conference rooms being excellent and our security being top notch. It is the comments like yours that make all efforts at the Panari hotel truly worthwhile.

With regard to the food being slightly overcooked and the slow internet on the 5th floor, i have raised this concerns with our Executive chef and our ITC department respectively for improvement.

At the Panari, we place great value on your patronage and look forward to welcoming you in the near future.

Happy Holidays!

Kind regards,

Ronald Oromo | Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Panari Hotel

Property: The Panari Hotel
Address: Mombasa Road | P.O Box 4372, Nairobi 00506, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in Nairobi
#31 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Panari Hotel 5*
Number of rooms: 135
Official Description (provided by the hotel):
The Panari Hotel is the closest hotel to Jomo Kenyatta International Airport Nairobi. Located 7 kilometers from the airport and 8 kilometers from the city center, we have your convenience at heart. From the rooms, our guests enjoy a captivating panoramic view of The Nairobi national park on one side. On the other side, you have a full view of the City in the horizon. The hotel is one of its kind being the only venue with an Ice Skating Rink in East and Central Africa. For our guest's convenience, we have a bank, forex bureau and a hair salon all under one roof. We also have a variety of food outlets alongside the Hotel's main restaurant "The Red Garnet." For a night out, you need not go elsewhere, on the second floor of the hotel, "Shooters and Dips Lounge" is the hottest entertainment spot along Mombasa road. No need to interrupt your keep fit regime while traveling. Get a full work out at The Dolphin Health Club. The health club is fully equipped with all the modern workout machines, steam bath, sauna and an indoor swimming pool. The Panari Hotel boasts a very large conferencing area with sufficient, secure and ample parking space to fit 450 cars. The Panari Hotel "A Luxurious Way of Life." ... more   less 
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Also Known As:
Panari Hotel Nairobi

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