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“wonderful food, decor, service.. more water though please”

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Palacina Residence & Suites
Ranked #15 of 164 Hotels in Nairobi
Certificate of Excellence
usa
Level 4 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“wonderful food, decor, service.. more water though please”
Reviewed October 27, 2009

everything about the hotel screamed comfort and opulence. we had a great stay in the hotel. good sleep, great design, etc.

my only problem here was the restaurant, we thought that the service in the restaurant was so-so and had a little attitude. the food was decent but not great for the price. the restaurant staff seemed a little full of themselves. the breakfast staff also was so-so and had a similar attitude to the dinner staff in the restaurant. asking for something as simple as a water seemed to be a big deal to them.

heres a tip for the hotel: provide more water for your guests , they are thirsty after flying all night, and dont want to be nickel and dimed to fulfill this most basic of human needs, drinking water.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bdoggiedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
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English first
East Grinstead, United Kingdom
Level 4 Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed September 7, 2009

We only spent one night at Palacina as we were waiting for a flight from Wilson the next day. We've stayed before in Nairobi in big chain hotels (Hilton etc) but found the Palacina much more friendly, quieter, and intimate. So much so we got our driver to take us back there for a great evening dinner whilst waiting for our return night flight. They didn't disappoint!

  • Stayed September 2009, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank slowdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 1, 2009

This is the second time we've stayed at Palacina and it just keeps getting better. There is no where else I would rather stay when in Nairobi. The perfect resting place before and after a long safari!!!!! The best part of the hotel....the restaurant for sure. We only wish we had stayed longer to try more of the food! Truly the best dining experience in Nairobi. Great service and thank you for the champagne for our honeymoon!

Can't wait to come back!!!!! again and again and again and again.....

Stayed August 2009, traveled as a couple
Helpful?
Thank Olianna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 5 Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 31, 2009

I loved the Palacina - the cozy modern decor, large rooms with huge bathrooms & jacuzzi tub, all the lovely appointments, a private terrace, hands down the best breakfast out there, attentive/responsive staff, the delicious restaurant. I was only there for one night but wished I could've stayed a week. Can't think of anything to criticize here - well done and thanks!

  • Stayed July 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyc2theworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midlands
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 20, 2009

This really was a stay of two halves!
On one hand the service and staff were excellent. Our early morning room service breakfast was very good and on time. The suites are large and quite luxuriously furnished. Complementary fruit, biscuits and beverage selection was a nice touch. Balcony was of good size and had comfortable seating.
On the down side, attention to cleanliness was not a priority. The bathroom in particular left a lot to be desired! The bacteria encrusted tiles and grouting in the shower cubicle and around the bath was disgraceful and chipped tiles were bordering on dangerous.
We were allocated 2 threadbare bath towels, no hand towels. There was no bathroom extractor fan and so we had no option than to open the door into the bedroom to let out the steam.Bargain bucket toiletries completed the picture.
This review may sound nit-picking, but at $390 per night we expect much, much better!!
The jewel in the crown at this hotel is the on site Moonflower restaurant. Some of the best food that I have had in Kenya - try the beef fillet Medusa, it really is sensational! Both the quality and quantity of the food is good, and as such makes it good value for money. Booking is essential as it is justifiably popular.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sadiefletch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montréal
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 24, 2009

Palacina Hotel is a luxurious hotel. The rooms (suites) are huge : king bed, walk in, jacuzzi in bathroom, etc. The commun rooms are beautifuk, the staff was really nice, the restaurant's food good... Althought we stayed there only one night, it gave us the moment of quietness we needed before going on a safari.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nathalie-Christian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 6 Contributor
248 reviews
232 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed July 3, 2009

We stayed here for one night during our trip to Kenya.The room was extremely comfortable,and the staff friendly and helpful.We arrived just in time for the hotels famous afternoon tea!
We ate that evening in the Moonflower Restaurant attached to the hotel,a really good meal, imaginative dishes.
We arranged to return here a few days later as we had some hours in Nairobi before our flight home,again the staff were friendly and helpful and went out of their way to ensure we spent a comfortable few hours, and had a splendid meal in the Moonflower Restaurant.
This is now for us the only place to stay in Nairobi.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank llewellynroger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palacina Residence & Suites

Property: Palacina Residence & Suites
Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Family Hotel in Nairobi
#11 Business Hotel in Nairobi
#14 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palacina Residence & Suites 5*
Number of rooms: 14
Official Description (provided by the hotel):
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
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Also Known As:
Palacina Residence Hotel Nairobi
Palacina Residence And Suites

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