We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Stayed during the airport fire” 5 of 5 bubbles
Review of Palacina Residence & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Palacina Residence & Suites
Ranked #23 of 161 Hotels in Nairobi
Certificate of Excellence
Mississauga
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Stayed during the airport fire”
5 of 5 bubbles Reviewed August 25, 2013 via mobile

We stayed at this hotel when we were stranded during the Nairobi airport fire. We were stressed out and having lots of trouble trying to figure out how to get home. If there was anything the staff and management could do to help us they did it. Well beyond our expectations. Checked on us after a sleepless night to ensure we were ok. Kept the breakfast open longer because we were up late. Sent champaign to our room because we looked stressed. Coordinated phone calls.

In short, staff were wonderful and I would recommend everyone to stay here.

Stayed August 2013, traveled as a couple
Helpful?
Thank Jim_1300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

180 reviews from our community

Traveler rating
    127
    40
    6
    4
    3
See reviews for
24
70
13
49
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Nairobi
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed August 15, 2013

Had the pleasure of eating here some time last year, was a private party for about 10 ladies or so.
the food was good, so was the wine, the meatballs(best iv ever had)and can go back because of that. a few issues though; the parking is quite small and the toilet was not so clean by evening time. For me the toilet is a factor that makes or breaks an establishment. also the lighting was an issue as by evening our area outside plus the toilet didn't have lights. As i went there last year am guessing those issues should be sorted out by now, so i can definitely go back and try again.
All in all its a good place for a private event.

The only reason i have rated cleanliness as poor is because of the toilet issue, cannot speak of the whole establishment as we didn't go inside.

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Maureen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, August 22, 2013
Dear Maureen,
Greetings from a wintery Nairobi morning.
This is a short response to thank you for taking time to comment on our Moonflower Restaurant.
We are delighted that the ladies had a memorable visit and that you enjoyed our Chef's "uber-delicious" sticky meatballs despite the apparent electrical issues.
I do regret to advise that The Moonflower has been closed for some time now as we are in the process of increasing our facilities and updating Palacina.
We hope to host you and the ladies in the future and it will be my pleasure to welcome you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockbridge
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed August 6, 2013

We were at this hotel for a stopover between international flights in and then again out of the country. During the day there is the continual noise of building works taking place next to the hotel. There is noise from a sort of pump that you can hear during the day and at night within the hotel. The noise during the night of barking dogs very close to the hotel prevented any form of a decent night's sleep and finally the noise from scuttling feet within the room (presumably mice) was the final straw. The bath could not be drained without a chap coming to assist with a plunger. None of the people in our party (three bedrooms) could have the TVs on as they didn't work and the Internet was only intermittent. I would strongly advise staying at another hotel if at all possible. On a more positive note, the lunch we had at the restaurant was good.

  • Stayed August 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank wizzyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pueblo, Colorado
Level Contributor
125 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

We were upgraded to the Penthouse Suite and found it exceptional. We were only there a night, but I could have easily moved in for an extended stay. The furnishings were tasteful, quite ample and very comfortable. The staff and overall ambiance were excellent. The pool is attractive, but the water wasn't heated, so it was rather rejuvenating. The lobby and seating area, where tea is served in the afternoon is also tastefully decorated, with lovely music accompanying your time sitting there or on an outside porch. I highly recommend this property.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jefe1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, May 22, 2013
We are very pleased that we met your expectations and we look forward to "welcoming you home" whenever you are in our neighborhood!
Best wishes from the Palacina family,
Tony Sawe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala lumpur
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 16, 2013

Stayed here 1 night on the way to Safari and 1 night on the way out, at the suite room. The suite has a sitting room and a balcony and decorated in a taupe and earth colours. The hotel is located in a picturesque, leafy neighbourhood, close to the President's resident and the YaYa Mall. The service at the front desk is good and the breakfast is very good. The car that we hired is newish, clean, spacious and comfortable and chauffeur who took us round was highly professional. I have given it a 4 star because the bed is on the hard side and the food at the main restaurant, Moon Flower can be improved.

Otherwise, a most enjoyable and relaxing stay!

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank azianKualalumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, January 20, 2013
Dear Azian,
Thank you very much for your great comments. It was our pleasure to host you and hopefully we will have opportunity to do so in the future.
Thank you also for the constructive suggestions; we will use them to keep improving!
Regards,
Tony Sawe
GM-Palacina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

Our family stayed in at The Palacina on our way to Tanzania. The facility is gorgeous! We were in two rooms--a gorgeous triple and then were upgraded to the penthouse suite. Everything about the place is top notch---rooms, service, food (We ate at the Moonlight restaurant for dinner and were treated to live music. The restaurant also provides room service.) Breakfast was wonderful--full continental as well as a chef who makes anything you'd like--omelettes, fried eggs, etc. Everyone was incredibly helpful and friendly. Would recommend to families, business travelers or couples.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lindsay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, January 21, 2013
Thank you very much Lindsay for choosing Palacina; we are delighted that you enjoyed your brief stay with us and also your African Safari.
Best regards,
Tony Sawe
GM-Palacina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baku, Azerbaijan
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed December 10, 2012

Yep on way to Safari and on way back, what can I say, lovely room, great bed, quiet-ish although odd crash of door inevitable I guess....boutique hotel, oozes charm warmth and style, staff really helpful and faxed some business stuff off for us to UK and didn't charge. Didn't manage to get breakfast at normal timne due to early flights but it wasn't brilliant but very ok......
Ate both nights in Moonlight restaurant opposite and owned by same (in fact you can charge to room) - and wow very good indeed - live band were just right, light jazz type sound and in all great.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, January 23, 2013
Thank you Dave, the pleasure was all ours!
I have noted your comment on the doors and I have included it in my next action plan.
Thank you for allowing us to host you,
Tony Sawe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
1.4 mi away
Villa Rosa Kempinski Nairobi
1.2 mi away
DusitD2 Nairobi
DusitD2 Nairobi
#12 of 161 in Nairobi
4.5 of 5 bubbles 336 reviews
1.7 mi away
Fairmont The Norfolk
Fairmont The Norfolk
#5 of 161 in Nairobi
4.5 of 5 bubbles 882 reviews
Show Prices
Show Prices
Show Prices
7.3 mi away
Hemingways Nairobi
Hemingways Nairobi
#1 of 161 in Nairobi
4.5 of 5 bubbles 399 reviews
2.2 mi away
Sarova Stanley
Sarova Stanley
#8 of 161 in Nairobi
4.5 of 5 bubbles 1,021 reviews
1.4 mi away
Fairview Hotel
Fairview Hotel
#6 of 161 in Nairobi
4.5 of 5 bubbles 1,182 reviews
Show Prices
Show Prices
Show Prices

Been to Palacina Residence & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palacina Residence & Suites

Property: Palacina Residence & Suites
Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Family Hotel in Nairobi
#11 Business Hotel in Nairobi
#23 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palacina Residence & Suites 5*
Number of rooms: 14
Official Description (provided by the hotel):
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Jovago.com, Booking.com, Orbitz, Odigeo, Priceline, Agoda and Travelocity so you can book your Palacina Residence & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palacina Residence Hotel Nairobi
Palacina Residence And Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing