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“private event” 3 of 5 stars
Review of Palacina Residence & Suites

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Palacina Residence & Suites
Ranked #21 of 156 Hotels in Nairobi
Certificate of Excellence
Nairobi
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“private event”
3 of 5 stars Reviewed August 15, 2013

Had the pleasure of eating here some time last year, was a private party for about 10 ladies or so.
the food was good, so was the wine, the meatballs(best iv ever had)and can go back because of that. a few issues though; the parking is quite small and the toilet was not so clean by evening time. For me the toilet is a factor that makes or breaks an establishment. also the lighting was an issue as by evening our area outside plus the toilet didn't have lights. As i went there last year am guessing those issues should be sorted out by now, so i can definitely go back and try again.
All in all its a good place for a private event.

The only reason i have rated cleanliness as poor is because of the toilet issue, cannot speak of the whole establishment as we didn't go inside.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Maureen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, August 22, 2013
Dear Maureen,
Greetings from a wintery Nairobi morning.
This is a short response to thank you for taking time to comment on our Moonflower Restaurant.
We are delighted that the ladies had a memorable visit and that you enjoyed our Chef's "uber-delicious" sticky meatballs despite the apparent electrical issues.
I do regret to advise that The Moonflower has been closed for some time now as we are in the process of increasing our facilities and updating Palacina.
We hope to host you and the ladies in the future and it will be my pleasure to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
    121
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See reviews for
22
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Stockbridge
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed August 6, 2013

We were at this hotel for a stopover between international flights in and then again out of the country. During the day there is the continual noise of building works taking place next to the hotel. There is noise from a sort of pump that you can hear during the day and at night within the hotel. The noise during the night of barking dogs very close to the hotel prevented any form of a decent night's sleep and finally the noise from scuttling feet within the room (presumably mice) was the final straw. The bath could not be drained without a chap coming to assist with a plunger. None of the people in our party (three bedrooms) could have the TVs on as they didn't work and the Internet was only intermittent. I would strongly advise staying at another hotel if at all possible. On a more positive note, the lunch we had at the restaurant was good.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank wizzyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pueblo, Colorado
Level Contributor
122 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed February 26, 2013

We were upgraded to the Penthouse Suite and found it exceptional. We were only there a night, but I could have easily moved in for an extended stay. The furnishings were tasteful, quite ample and very comfortable. The staff and overall ambiance were excellent. The pool is attractive, but the water wasn't heated, so it was rather rejuvenating. The lobby and seating area, where tea is served in the afternoon is also tastefully decorated, with lovely music accompanying your time sitting there or on an outside porch. I highly recommend this property.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jefe1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, May 22, 2013
We are very pleased that we met your expectations and we look forward to "welcoming you home" whenever you are in our neighborhood!
Best wishes from the Palacina family,
Tony Sawe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala lumpur
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 16, 2013

Stayed here 1 night on the way to Safari and 1 night on the way out, at the suite room. The suite has a sitting room and a balcony and decorated in a taupe and earth colours. The hotel is located in a picturesque, leafy neighbourhood, close to the President's resident and the YaYa Mall. The service at the front desk is good and the breakfast is very good. The car that we hired is newish, clean, spacious and comfortable and chauffeur who took us round was highly professional. I have given it a 4 star because the bed is on the hard side and the food at the main restaurant, Moon Flower can be improved.

Otherwise, a most enjoyable and relaxing stay!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank azianKualalumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, January 20, 2013
Dear Azian,
Thank you very much for your great comments. It was our pleasure to host you and hopefully we will have opportunity to do so in the future.
Thank you also for the constructive suggestions; we will use them to keep improving!
Regards,
Tony Sawe
GM-Palacina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 13, 2013

Our family stayed in at The Palacina on our way to Tanzania. The facility is gorgeous! We were in two rooms--a gorgeous triple and then were upgraded to the penthouse suite. Everything about the place is top notch---rooms, service, food (We ate at the Moonlight restaurant for dinner and were treated to live music. The restaurant also provides room service.) Breakfast was wonderful--full continental as well as a chef who makes anything you'd like--omelettes, fried eggs, etc. Everyone was incredibly helpful and friendly. Would recommend to families, business travelers or couples.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lindsay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, January 21, 2013
Thank you very much Lindsay for choosing Palacina; we are delighted that you enjoyed your brief stay with us and also your African Safari.
Best regards,
Tony Sawe
GM-Palacina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baku, Azerbaijan
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 10, 2012

Yep on way to Safari and on way back, what can I say, lovely room, great bed, quiet-ish although odd crash of door inevitable I guess....boutique hotel, oozes charm warmth and style, staff really helpful and faxed some business stuff off for us to UK and didn't charge. Didn't manage to get breakfast at normal timne due to early flights but it wasn't brilliant but very ok......
Ate both nights in Moonlight restaurant opposite and owned by same (in fact you can charge to room) - and wow very good indeed - live band were just right, light jazz type sound and in all great.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacina, General Manager at Palacina Residence & Suites, responded to this review, January 23, 2013
Thank you Dave, the pleasure was all ours!
I have noted your comment on the doors and I have included it in my next action plan.
Thank you for allowing us to host you,
Tony Sawe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
2 reviews
4 of 5 stars Reviewed November 21, 2012

Palacina has one of the best private dinning rooms. I've been there twice in the last month for birthday parties and I'd recommend it for anyone who wants to throw a party for pax 20. The service, food and ambiance is that extra touch needed for a super dinner party. Thanks to Justus and his team. We will definately be back!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Service
Helpful?
Thank Umuliza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palacina Residence & Suites

Property: Palacina Residence & Suites
Address: Kitale Lane, off Dennis Pritt Road | State House Area, P.O Box 48728, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Nairobi
#8 Family Hotel in Nairobi
#11 Business Hotel in Nairobi
#20 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palacina Residence & Suites 5*
Number of rooms: 14
Official Description (provided by the hotel):
For weary travelers who have seen many a hotel room, Palacina is a breath of fresh air. Offering all the luxuries of a five star hotel, with special personalized service, a relaxed atmosphere and great attention to detail. As a family owned and run hotel the core emphasis is on making guests feel at home during their stay in Nairobi in an atmosphere of understated elegance and warm hospitality...Welcome to Nairobi's most relaxing address! ... more   less 
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Also Known As:
Palacina Residence Hotel Nairobi
Palacina Residence And Suites

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