Worst managed hotel I've stayed at in 5 years. Forced to book more than 15 rooms here for 6+days to be near UN when our preferred booking withdrew on us. Only +/single room relatively large and its not too far from Gigiri taking back roads. - = there is no standard of service in any element of hotel operations: food; reception/concierge/communication services; guest treatment/support. People are unable to provide reliable information (when buffet food will be served, etc). On check in I had to switch rooms as the electricity collapsed in my room. No explanation; electricity out another evening at dinner time delaying food for 3 hours. Order walk away and come back and your food may arrive sometime in the 24 hr period. Senior management is at fault and peoples jobs and profitability will be the consequence. I feel badly for cleaning staff and others who have no clue on how to do their job. Leaving was like escaping from bleaksville.
Property: Sunstar HotelAddress: Garden Estate Road | along Thika Super Highway, Nairobi, Kenya
Location: Kenya > Nairobi
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Ranked #135 of 162 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sunstar Hotel 3*
Number of rooms: 60
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