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“Good hotel” 4 of 5 stars
Review of Nairobi Safari Club

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Nairobi Safari Club
Ranked #40 of 156 Hotels in Nairobi
Toronto, Canada
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Good hotel”
4 of 5 stars Reviewed February 21, 2013

Good hotel value for money. Good for conferencing. I like the food service as well as the hospitality of the staff. Its not a new hotel and a little bit of renovation can help keep up with the modern world. The best all ensuite hotel

Room Tip: Being an en suite hotel all rooms are wonderful
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Regina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, February 27, 2013
Dear Raykey,

Thank you for taking time to let us know how your accommodation and conferencing experience was. We are happy to learn that you enjoyed our meals and the hospitality of our staff. Your concerns about renovating the hotel have been noted and fowarded to management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
    35
    80
    65
    28
    15
See reviews for
31
59
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70
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Utrecht, The Netherlands
Level Contributor
102 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed January 26, 2013

I'm a bit torn between the three and the four stars for this place. It is a neat hotel and the rooms are huge. Perhaps it is a matter of personal taste: though everything is kept up well, it is a bit oldfashioned to my taste, I could do with a bit less formality and thick carpet! Though the rooms are nice and light, the hallways can be very dark and low. The pool could use some really good cleaning (rather greenish here and there).
As mentioned previously: the ethernet works ok, but WiFi in the rooms is really a must these days (especially if your rooms are this big).
Staff at the front desk is extremely helpful and really do everything they can. We did however also spend a few days here having meetings and workshops and the other hotel staff can be sweet, but slightly clueless at times. The big conference hall on the second floor is lovely - the one on the 3rd floor is ok, but very dark en windowless. I found the food quite ok.

What made me finally decide on the 3 stars is the price. Due to our meetings at the hotel they gave us a big discount, but their normal price seems a bit over-the-top.

So, it is up to you: if you don't mind paying a bit extra for some old-fashioned luxury, you may enjoy this place a lot. If you like things a bit more relaxed and modern, I guess somewhere else is a better bet.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Anne-Marijke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, January 28, 2013
Dear Anne-Marijke,

Thank you for taking the time to let us know how your accommodation and conference experience was at the Nairobi Safari Club. Your concerns about the pool and WIFI in the suites have been noted and forwarded to the relevant heads of department.

The structural design of the hotel has a large part to play in the design of the third floor conference rooms however, considerations as to how they can be brightened up have been put forward.

On the part of the staff, please be assured that in addition to good customer care, emphasis will be placed on product knowledge as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chevy Chase, Maryland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 20, 2013

Our family found this hotel very safe, caring and warmly welcoming. We stayed twice, the second time for only one night. The room on the first occasion was superior to the second, but most acceptable. The location is perfect for walking to the market during daylight hours. The concieges were most helpful. And the breakfast buffet, included in the price, lavish indeed.
We will always remember the friendliness of the staff.

Room Tip: Ask for a nice room.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DonnaR1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, January 22, 2013
It was our pleasure to serve you well. We are indeed grateful that your experience in the hotel was safe, and the staff were caring and warm. We will strive to ensure that this standard is maintained so that the experience is the same, on your next visit to the hotel. Asante Sana.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Visakhapatnam, Andhra Pradesh, India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 10, 2012

Even though this star hotel accommodation is provided for many transit passenger by the State owned air line, it is worth planning to stay a couple of days enjoying the hotel accommodation and sight seeing packages around the city. Drinks, Continental food, well furnished and maintained rooms are praise worthy. Travel desk is very helpful.

Room Tip: Higher floors have good scenic views
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ynataraju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, December 11, 2012
Dear Sir,
Thank you for your positive feedback, especially considering the circumstances under which you had to stay in the hotel. We do hope that you will stay with us again, on your next visit to Nairobi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nairobi
Level Contributor
8 reviews
4 of 5 stars Reviewed November 24, 2012

Overall a very pleasant experience. Nice rooms. Good housekeeping but not the best we have seen. Very elegant buffet lunches. Nice piano dinners. Staff very accommodating. Centrally located in downtown Nairobi. Somewhat overpriced since not a 5 star facility. Loved the front desk which go out of the way to make guests happy.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank susan g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, November 25, 2012
Dear Susan,

We are really glad you had a pleasant experience during your stay at our hotel. Your observations about pricing, and housekeeping have been noted and forwarded to management for action. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paphos, Cyprus
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 9, 2012

Pros:
- Good location: 5 min walking to my job
- big rooms: Seperate living room.
- free Internet
- Nice gym: Went couple of times

Cons
- big rooms: Who needs a seperate living room?
- they didn't have wi-fi. Only ethernet
- Food could be better: Breakfast was not that fresh and dinner was simple dishes.

Overall an overpriced hotel.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank chrys777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, November 10, 2012
Thank you for taking the time to write and let us know how your accommodation experience was. Your observations about the breakfast, dinner menu, internet wifi in the rooms and overall accommodation rate have been noted and forwarded to management for action. We do hope that these issues will not completely deter you from staying in with us when you are in Nairobi.
Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KL
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 28, 2012

Rooms are okay, need some deep cleaning. Service is with a smile and is good. Front desk officer, I think Sheila, is par excellence. ! Food is superb ! Breakfast very good, so is lunch and dinner. There is a small mall and supermarket behind the hotel, where you buy things if you want to. Taxis are plenty. Safe to walk around the place in the evening.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Moon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liliantowers, Public Relations Manager at Nairobi Safari Club, responded to this review, October 29, 2012
Thank you for taking the time to let us know how your accommodatinn experience was at the hotel. Your observations about the state of the rooms has been forwarded to management for action, as have those regarding the great service and food. We hope that you will choose to stay with us on your next visit to Nairobi.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nairobi Safari Club

Property: Nairobi Safari Club
Address: Koinange Street , University Way, Nairobi 43564, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Best Value Hotel in Nairobi
#30 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Nairobi Safari Club 4*
Number of rooms: 146
Official Description (provided by the hotel):
The Nairobi Safari Club is Kenya's only All Suite Hotel, located within the remarkable city of Nairobi, close to the Central Business District. Located only 25 minutes away from the Jomo Kenyatta International Airport, the hotel offers 146 tastefully furnished suites spread over 16 floors. We offer luxury accommodation to Business Travelers, Conference Delegates, Safari Adventurers, and those looking to experience Nairobi, the Green City in the Sun. Our central location ensures that our guests are able to easily access Nairobi's corporate hub for business meetings and visit popular tourist attractions in and around the city. ... more   less 
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Also Known As:
Nairobi Safari Club Hotel Nairobi
Nairobi Safari Hotel

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