We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“nice getaway from nairobi”
Review of Grays Oak Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Grays Oak Hotel
Ranked #158 of 278 Nairobi B&B and Inns
Reviewed December 6, 2013

A good middle level hotel situated in Kitengela approximate 35km from Nairobi on Namanga road. Good rooms, nice restaurant, cold and very unfriendly receptionists. Good conference facilities and lovely lawns. Food offered during the stay was just okay. Hotel rates are however on the higher end in relation to what the hotel offers.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank simon m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (18)
There are newer reviews for Grays Oak Hotel
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

16 - 18 of 18 reviews

Reviewed October 29, 2013

I stopped at this hotel for lunch today (27th-Oct-2013). The setting of the hotel is good especially the kids play area where our kids had a lot of fun.
However the waiters made our experience a nightmare as their service was not only very sluggish but worst of all they tried reaping us off by giving us fake receipts which had inflated prices. The goat roast we ordered appeared to be half a kilogram but the waiter insisted it was one kilogram. Parts of the meat were still raw and we had to return it to the kitchen for further roasting. Then when it came to paying the bill the waiter brought handwritten carbon copy receipts which were inflated. We asked for ETR receipts which were evidently different from the handwritten receipts. They had charged us 500 shillings for the Del Monte juice but on the ETR receipt it was 495 shillings. The ETR receipt indicated the goat roast price included the chips but the waiter had given us a recycled receipt of a chips order from earlier in the day for another client. We took the issue with him on why the food and drinks receipts were indicating the right time when we were served at 5pm yet he had added another ETR receipt for chips whose time was 12 pm . We arrived at the hotel at 4.30 pm. When the waiter who was attending to us noted that we had busted their games he quickly withdrew the fake receipt for an extra chips. On checking with clients on other tables we established that they were all being given the inflated manual receipts and one even thanked us for bringing this to their attention. Every client leaving could be seen complaining about their bills. The waiter who served us was called TItus but this game seemed to include all the waiters and possibly the cashiers. Our kids had fun but the waiters clearly spoiled our day by engaging in this petty daylight robbery.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
4  Thank angienai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2017 via mobile
Google Translation

Stayed: April 2017, traveled on business
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Nairobi Central Business District
Best Western Plus Meridian Hotel
Hotel Troy Nairobi
#9 of 278 in Nairobi
88 reviews
Show Prices
Show Prices
Show Prices
The Heron Portico
#7 of 167 in Nairobi
502 reviews
InterContinental Nairobi
#21 of 167 in Nairobi
1,021 reviews
Nairobi Central Business District
Kahama Hotel Nairobi
Kahama Hotel Nairobi
#11 of 278 in Nairobi
161 reviews
Show Prices
Show Prices
Show Prices

Been to Grays Oak Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grays Oak Hotel

Address: Kitengela, Athi-River Namanga Rd | Athi River, Nairobi, Kenya
Location: Kenya > Nairobi
Hotel Style:
Ranked #158 of 278 B&Bs / Inns in Nairobi
Price Range: $52 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grays Oak Hotel 3*
Number of rooms: 37
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Orbitz, Priceline and Booking.com so you can book your Grays Oak Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing