I have used all of the big tour operators before - A&K, Micato, Tauk, etc. All excellent. I was equally as pleased with Tokenya - and probably more so since they didn't charge the big price tag. Excellent customer service, very responsive, and knowledgeable guides. I felt safe the whole time. OK - they didn't provide us with a free tote bag or cap with their name on it. But I could buy them on my own for fat less!