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Windsor Golf Hotel and Country Club
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Reviews (348)
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Reviewed November 30, 2013

I stayed in Windsor for 6 nights and of that there were functions on 2 nights- Fri and Sat and during the functions the service for hotel guests dropped and was abysmal and the food took at least one hour and on 2 occasions the dishes were horrible!! (A jar of cardamom must have been poured into the butter chicken!). Fri and Sat nights, the room was vibrating as the music was on non-stop from 1 to 9pm. Avoid this hotel if you want a peaceful stay.

  • Stayed: November 2013
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Thank narmi1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this reviewResponded February 25, 2014

Dear Narmi,

Thank you for taking time to make a review on our hotel.

Our hotel is amongst the few preferred venues for out door events. It is our policy that events end by 10pm for the sake of our resident guests. In addition helicopter land at our helipad only between 8am-6pm.

We can assure all our guests that Windsor offers a peaceful, serene and secure environment to please our in-house guests away from the hustle and bustle of the Nairobi city center

We look forward to hosting you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

Nothing negative to tell about the place and the setting. This a dream environment !
However for the price asked, one could expect an operative shower (several colleagues complained as well) and TV (poor quality of image, very narrow choice of programmes despite satellite).
Further on, despite the fact that the stay had to be paid at check-in (which is quite unusual !), it took more than half an hour to check-out (staff was even not able to correct the address of the company on the bill !)
Difficult to understand why this hotel got a TripAdvisor award in 2012 !

Room Tip: No specific tip
  • Stayed: November 2013, traveled on business
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2  Thank Emmanuel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

Beautiful location, nice staff and service, great food. What else can you ask for? Well, fat wallet or a company to pick up the bills. I was on the latter category, but will plan to bring my family to enjoy what this resort has to offer. A real jewel made by man, not far away from Nairobi.

  • Stayed: November 2012, traveled on business
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1  Thank KK_traveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this reviewResponded February 25, 2014

Dear KK,

Thank you for taking time to review our hotel. We are glad that you have considered
to bring your family to enjoy what the resort has to offer.
For the sake of those who think we are far from the hotel, we are a 13 minute drive from the
Nairobi city, thanks to the new Thika Road Super highway. We are also an hours drive to the famous Rift Valley and lake Naivasha making it possible to provide our guests with high level day safaris. We also organize guided historical evening tours of the Nairobi City with professional tour guides.

We look forward to hosting you again, do not hesitate to let us know of any specific needs you may have to enhance your stay.

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Reviewed October 30, 2013

I stayed in the hotel for about 5 days and I had a very tremendous experience.
My major admiration was the goodnight chocolate.
Your hotel is about the best place to be if one is in Kenya.
Please continue with your great services which gives me constant memories of your hotel

Room Tip: Higher rooms are quieter
  • Stayed: September 2013, traveled on business
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Thank KENNETH NII A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this reviewResponded February 25, 2014

Dear Kenneth,

It is our joy that you valued your stay in our hotel. It is the small things like home made praline chocolates that made your stay. We encourage our staff to ensure every guest has a wonderful stay here at the Windsor Golf Hotel and Country Club

We look forward to hosting you again.

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Reviewed October 15, 2013

I was in hotel in the start of this month and stayed for about 1wk and so the set up of hotel is great from the reception to the rooms,restaurant,mainly we had our meals at pool restaurant,where our tables were all reserved even without our request thanks so much to Edward,Reagan the other staff and also the chefs for the great food ,cant forget Parminus and the cold tusker.i enjoyed and would now consider coming back with my family.thnks n kep up the great services .

  • Stayed: October 2013, traveled with friends
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Thank ruane g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marc V, General Manager at Windsor Golf Hotel and Country Club, responded to this reviewResponded October 23, 2013

"It was a pleasure hosting you here at the Windsor Golf Hotel & Country Club and we appreciate the great feedback. Our staff are always eager to make every guests stay at the hotel memorable.
It is a joy to us that you consider to come again next time with your family, we look forward to your next visit."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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