My family and I recently took a vacation . We picked Windsor because of the location, and some positive reviews i had read online
Traveling from Mombasa, we had a great vacation and enjoyed visiting the national park and other sites. We loved it at the gym, swimming pool, and the nature trail. However, we were very disappointed with the services at the hotel
On arrival we found a bouquet of dead flowers(surprise!) and an ashtray full of cigarette butts yet we had specifically reserved non smoking rooms.The rooms had no tea/coffee making facility, the minibars provided were never stocked (an empty non-functioning fridge box;whats the definition of a minibar??). Called the reception desk severally and was finally referred to the duty manager who called back in 2 hours. She had no intention or idea on how to resolve the room situation, and instead was rude and unprofessional in her response.
All rooms have no A/C and instead they would offer a fan, if available. The only other way to air room is to leave your window open during the day. At night, the rooms are to a large extent uninhabitable.
Services were absolutely horrid! I contacted the GM on the last day of our stay, and then I began to see where the poor service permeated from
- Official Description (provided by the hotel):
- The Windsor Golf Hotel & Country Club is Africa's leading Golf Resort having in it Kenya's best golf course. The resort is a mere 15 minutes drive from Nairobi's central business district and 45 minutes from the main airport. This Nairobi's leading 5 star golf hotel has a cluster of impressive Victorian style buildings with 130 deluxe rooms comprising of twins, doubles, studio suites and cottages all overlooking the spectacular 18-hole championship golf course. With a 16-hour business center, free wi-fi internet access in all rooms and public areas (for resident guests), jogging track, tennis & squash courts, heated pool among other facilities ensure you and your family won’t miss a moment of excitement. Our greatest asset is SPACE, a SERENE AMBIENCE and YOU our most valuable guest. ... more less
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- Also Known As:
- Windsor Hotel And Country