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zsolt e
budapest

Low end hotel

2.0 of 5 bubblesReviewed Dec 29, 2018via mobile
No elevators. No air condition. No comfort. Noisy and ruining down room. We booked and paid(Neckermann) full board, but they said, no its just bed &breakfast. We showed them the woucher, we paid 114€ extra for full board. They said: No, we need to pay our meals. Thank you. By the way my hamburger was the worst food i have ever eaten. Expensive and not good. Not the best combination. One pos.: the garden is really looks good.
Date of stay: December 2018
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this review
Responded Feb 19, 2019
Greetings from Jacaranda Hotel Nairobi, and thank you for taking the time to review your stay with us. We greatly value your feedback as we work towards maintaining and continually improving our standards of service.

We apologize for your experience with the booking arrangement and meal plan - we have followed up this situation to ensure the miscommunication does not happen again.

We are also currently working on improvements to the facilities as well as other areas we have identified, in an effort to provide a better a experience to our guests. We hope you will be able to visit us again in future to enjoy our improved services. Until then, best regards from the team at Jacaranda!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed December 18, 2018 via mobile

Have stayed here twice. It’s right in the heart of Westlands and has a beautiful green courtyard in the middle. It’s literally half the price of Sankara next door and has a nice ambiance. The breakfast buffet is excellent, love the fresh juices. The lunch and dinner menus are average, nothing to rave or complain about. The rooms are a bit dated but clean and quiet. Would stay again.

Date of stay: September 2018
Thank 365sofiaf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded February 18, 2019

Greetings from Jacaranda Hotel Nairobi, and thank you for the great review! We work hard to maintain our standards of service and your feedback is very important to us in this regard. We are glad you enjoyed your stay with us and we hope to be able to host you again in the near future. Until then, best regards from all of us here at Jacaranda.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2018 via mobile

Stayed here for work and I must say I have no complaints. The breakfasts were varied and decent quality, the rooms large andvery comfy. The best thing though was a decent sized swimming pool where I could actually swim! There's also a gym, a nice garden and bar. So if you end up here for one of the many many meetings/workshops than are run here, count yourself pretty fortunate!

Date of stay: November 2018
Trip type: Traveled on business
Thank masserd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OliviaM2617, Front Office Manager at Jacaranda Nairobi Hotel, responded to this reviewResponded November 27, 2018

Dear Martin,

Greetings from Jacaranda Nairobi Hotel. I trust that this finds you well.

I would like to thank you for taking time out of your busy schedule to review us. This is really appreciated and held in high regard. We look forward to hosting you again real soon.

Once more, on behalf of team Jacaranda, thank you.

Regards,
Olivia Manjeri.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2018

We stayed at the Jacaranda in Nairobi for two nights before a safari and one after. This hotel was booked by our tour company. If I had been able to book elsewhere, I probably would have and would certainly not book it again.

The positives: The hotel staff were helpful and attentive. They kept our bags when we went off on safari for a week, which was very helpful. The food was decent and staff in the restaurant were also very good about showing which items in the breakfast and lunch buffet were vegan.

The negatives: The hotel is very, very dated and in need of a renovation. There are stairs all over the hotel, which make carrying your bags difficult and you always require a porter to help. The furniture is probably good quality and original to the hotel, but it is quite banged up and should be replaced. I got the sense that the quality of the hotel rooms varied widely. The first two nights we stayed, our room was almost like something out of horror movie - very dark, odd stains on the carpet, very basic washroom and the washroom windows were open to the corridor which meant that it was noisy. As others have mentioned there is no AC and no screens on the windows so you can't leave the windows open at night. The second time we stayed, our room was much better. It was obviously recently renovated as it had new floors and bathroom finishes, the rest was the same. The photos of the hotel on this page are very, very generous.

Would not return and would recommend you go elsewhere.

Room tip: Perhaps upgrade to a more luxury room or find another hotel
Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank AKM751
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded November 27, 2018

Warm greetings from Jacaranda Hotel Nairobi, and thank you for reviewing your stay with us. We greatly value your feedback as we work towards maintaining and continually improving our standards of service. We apologize for your experience with the room and facilities on your initial stay, and are happy to hear that this improved for your subsequent stay. We are currently working on improvements to the facilities as well as other areas we have identified, in an effort to provide a better a experience to our guests. We hope you will be able to visit us again in future to enjoy our improved services. Until then, best regards from the team at Jacaranda!

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Reviewed November 17, 2018

stayed at jacaranda in November really helpful and friendly staff food good.
excellent location stayed for 1 night on arrival and a second on departure.
room was ready and exceptionally clean would recommend hotel highly.

Room tip: all floors are very quiet
Date of stay: November 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank carole t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded November 27, 2018

Dear Carole,

Greetings from Jacaranda Hotel Nairobi, and thank you for taking the time to review your brief stay with us! We work hard to maintain our standards of service and your feedback is very important to us in this regard. We are glad you enjoyed your entire stay with us and we hope to be able to host you again in the near future. Best regards from all of us at Jacaranda, and we hope you traveled safely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2018

We stayed at the Jacaranda for two nights before our safari. I didn't have much to judge it against, but ultimately decided to give it four stars. The rooms were pretty basic, and had a few shortcomings like no screens. I wanted to leave the windows open at night but really didn't want to get bit by mosquitos so we had to close them.

The grounds on the other hand were very nice. Well designed and maintained there are plenty of places to relax, including the pool, bar, and some open lawn seating. We spent an afternoon at the pool and really enjoyed it. Service at the pool, bar, and restaurants was very good.

If you can deal with the dated, basic rooms you should have a great stay.

Date of stay: October 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Eauboy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KelvinM794, Director of Sales at Jacaranda Nairobi Hotel, responded to this reviewResponded November 27, 2018

Greetings from Jacaranda Hotel Nairobi, and thank you for taking the time to review your stay with us. We work hard to maintain our standards of service and your feedback on our rooms and amenities is very important to us in this regard. We are glad you enjoyed your stay with us and we hope to be able to host you again in the near future. Until then, best regards from all of us here at Jacaranda!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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