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“Dreadful; avoid at all costs”

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Jacaranda Nairobi Hotel
Ranked #33 of 164 Hotels in Nairobi
Wirral, United Kingdom
Level 6 Contributor
219 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
“Dreadful; avoid at all costs”
Reviewed February 24, 2009

Dreadful hotel - worst we have stayed in 35 years of international travel across the world. Management could not have cared less; facilities non existant or broken; noisy; basic; ruined the end of our safari and our honeymoon. Food was undercooked and could have caused illness if eaten; avoid at all costs and do not believe anything they promise you - it will not happen.

  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kunduku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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394 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
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london
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 3, 2009

We only stayed a night but that was too long . Staff were uninterested , rooms had no air con and for a hotel in Nairobi that means hot hot nights !! Food was worst that a motorway cafe . For me a poor ending to lovely holiday in Kenya.

  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zimmy73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nairobi hotels

London
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 29, 2008

We were booked into the Jacaranda for two nights before starting a safari. It was basic, with hard beds, but was clean. The breakfast was poor and cold. The biggest problem was noise from a nightclub late at night followed my building works in the morning. Probably ok for one night but not for the start of a honeymoon

  • Liked — Nothing
  • Disliked — Noise and poor food.
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Delloy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 5 Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 28, 2008

What is the one thing you want when spending a one night stop over (safari) before a very early flight back to the UK (5am)... meal, drink early to bed and a good NIGHTS SLEEP!

They put us in rooms on the 1st floor... the music started at around 11 and just got louder and louder until it finally stoped at 4am. OK they offered to move us to another room at 3am - after we complained.

Why put us on the 1st floor if it is noisy... but to be honest there is no hiding from a pulsating beat at this volume. The management know about the problem... see 2007 entry and the fact that they could tell me when it would finish etc.

Everything else about the hotel is OK and staff are actually good but it is totally overshadowed if you have to get up at 5am with a migraine and face 15hour travelling.

Bottom line: DO NOT RISK THIS HOTEL if your intention is to get some sleep - You have been warned!

It is the the Virgin brochure as a Kenya Safari stop over but... you will get more sleep overnight in the airport lounge!

PS they didn't deliver one of the breakfasts we ordered but we were too stress out to eat anything anyway.

  • Liked — it had a good bed
  • Disliked — LOUD music all night
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DenJ33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 4 Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed June 16, 2008

I stayed at the Jacaranda on a very regular basis during 2004. It's an excellent hotel, with friendly staff who care about their guests.

The food in both the restaurant and bar is of a very high quality, and reasonably priced.

The hotel is across the road from a large, modern shopping centre with a variety of stores (including gift shops, grocery stores, clothing, electrical, etc) and a large cinema showing US movies.

A good choice for your stay in Nairobi.

  • Liked — Quality of service and friendly welcome from staff
  • Disliked — Nothing
  • Stayed July 2004, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank krayZpaving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 5 Contributor
76 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed January 29, 2008

Our trekking group stayed at the Jacaranda for 3 nights during the middle of January -- a safe period after the political riots at the beginning of the month. As you can imagine, the typical high-season crowds were not there.

The staff was courteous and friendly, the rooms were clean with strong showers, the pool area and food were quite good -- especially the hot breakfast buffet.

In all, I am not aware of any complaints from the 18 of us, and for me, I appreciated the comforts of an oasis. The Pizza Garden was an unexpected find for pretty good pizza and beer. Best nearby restaurant, however, is Haandi, across the street for excellent Indian food (dinner only).

Stayed January 2008
Helpful?
Thank MoDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall
1 review
Reviewed October 5, 2007

Disco music all night and construction work all day. Had one meal which took ages to arrive and spent most of the night in the smallest room! Not to be recommended.

  • Liked — Nothing
  • Disliked — Noise and food
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank notwaving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jacaranda Nairobi Hotel

Property: Jacaranda Nairobi Hotel
Address: Westlands, Nairobi 00800, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Nairobi
#27 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Jacaranda Nairobi Hotel 3.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Jacaranda Hotel Nairobi

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